Error (-9807)?

Last week I plugged my ipod touch (just under 2 yrs old) into my macbook, I hadn't updated to Itunes 10 yet and pushed download and install later, when I plugged it in I got the following message "We could not complete your Itunes Store request. An unknown error has occurred (-9807)" Well I have searched goggle with a fine tooth comb and have tried, updating to Itunes 10, uninstalling it, reinstalling, uninstalling and installing Itunes 9.2.2, I reformatted it twice. Once instead of the message above, I got a message talking about an error on an iphone (oXE80006B) but then it went back to the message above. I just can't think of anything else to do! It has to be my macbook, as I bought a new Itouch thinking my Itouch was toasted but the same thing happens with the new Itouch. Can anybody help? I can't live without an Itouch, I seriously use it for everything Oh and I don't have another mac or pc and I tried using different usb cords, I don't want to keep looking at the usb pointing to itunes logo forever on TWO ITOUCHS!!!!! :'(

I found the suggestion of turning wireless connections or/and bluetooth off, tried both and still nada. Another suggestion is to make another user account but I'm scared to do that as I have no use for another user account and wouldn't know how to delete it after/if the problem were to be solved. It seems this problem usually affects iphones?

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    Thanks for follow through on this post.  We have a similar issue, with an error on the iPhone Webex client of
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    In the problem report we are also seeing
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    We are also sorting out a cert issue, but it looks like this is the likely problem.  You have saved us a whole lot of time trying to figure this out.
    Cheers.

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    2014-04-24 11:00:18.880 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/110:showalert is 0
    2014-04-24 11:00:18.881 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/89:before: view height 45.000000, width 320.000000, x 0.000000, y 64.000000
    2014-04-24 11:00:18.881 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1088:viewFrame: origin x 0.000000, origin y 64.000000, height 45.000000, width 320.000000
    2014-04-24 11:00:18.881 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1194:resize alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width 232.000000
    2014-04-24 11:00:18.882 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/104:after: self.label.frame height 41.000000, width 232.000000, x 44.000000, y 2.000000
    2014-04-24 11:00:20.845 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:20.846 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:20.846 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:20.846 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:20.846 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:20.847 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/705:desired view is alert, size 1
    2014-04-24 11:00:20.847 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/718:desired view is same as the current view
    2014-04-24 11:00:20.847 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/480:reposition floating views
    2014-04-24 11:00:20.847 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/110:showalert is 0
    2014-04-24 11:00:20.848 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/89:before: view height 45.000000, width 320.000000, x 0.000000, y 64.000000
    2014-04-24 11:00:20.848 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1088:viewFrame: origin x 0.000000, origin y 64.000000, height 45.000000, width 320.000000
    2014-04-24 11:00:20.848 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1194:resize alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width 232.000000
    2014-04-24 11:00:20.849 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/104:after: self.label.frame height 41.000000, width 232.000000, x 44.000000, y 2.000000
    2014-04-24 11:00:26.666 Lync[201:3b1ce18c] INFO APPLICATION CApplication.cpp/1824:Initialized the sign in BRB logger
    2014-04-24 11:00:26.666 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAppSession.cpp/434:SignIn. signInAsUserState=0, actualState=0
    2014-04-24 11:00:26.667 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAppSession.cpp/1234:Updating URLs. For Ucwa: discoveredFqdn=, applicationsRelativeUrl=, configuredInternal=, configuredExternal=, loc=0, auto-discovery=1
    2014-04-24 11:00:26.667 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAppSession.cpp/975:CUcwaAppSession canceling all requests
    2014-04-24 11:00:26.668 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAppSession.cpp/674:Sending AutoDiscovery request (in sign-in sequence)
    2014-04-24 11:00:26.694 Lync[201:3b1ce18c] INFO UTILITIES CBasePersistableComponent.cpp/230:Storing 6 out-of-sync components took 8ms
    2014-04-24 11:00:26.694 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/566:Timer cancelled. OnResume = 0
    2014-04-24 11:00:26.694 Lync[201:3b1ce18c] INFO APPLICATION CAlertReporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 1 alerts
    2014-04-24 11:00:26.695 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/2142:suspensionState = 2
    2014-04-24 11:00:26.695 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/2118:adIsEnabled = 1, sipUri = sip:[email protected], m_internalADUrlInput = m_externalADUrlInput =
    2014-04-24 11:00:26.695 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1008:Discover UCWA urls for sip:[email protected]
    2014-04-24 11:00:26.695 Lync[201:3b1ce18c] INFO TRANSPORT TransportUtilityFunctions.cpp/491:Extracted domain.com from sip:[email protected]
    2014-04-24 11:00:26.696 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1082:Starting Lync Discovery with urls http://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected] and http://lyncdiscover.domain.com/?sipuri=sip:[email protected]
    2014-04-24 11:00:26.696 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with url = https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected], maxHops = 10
    2014-04-24 11:00:26.697 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl called with url = https://lyncdiscoverinternal.domain.com/, hopCount = 0, maxHops = 10
    2014-04-24 11:00:26.697 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = https://lyncdiscoverinternal.domain.com/, Hops = 0, status = S_OK (S0-0-0)
    2014-04-24 11:00:26.698 Lync[201:3b1ce18c] INFO TRANSPORT CTransportThread.cpp/135:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
    2014-04-24 11:00:26.698 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-UnAuthenticatedGet(0x12dcf58)
    2014-04-24 11:00:26.698 Lync[201:5d09000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
    2014-04-24 11:00:26.699 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1931:Successfully started the GetUserUrlOperation request for https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected]
    2014-04-24 11:00:26.699 Lync[201:5d09000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:26.700 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with url = http://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected], maxHops = 10
    2014-04-24 11:00:26.700 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected]
    Request Id: 0x12dcf58
    HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    </SentRequest>
    2014-04-24 11:00:26.701 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl called with url = http://lyncdiscoverinternal.domain.com/, hopCount = 0, maxHops = 10
    2014-04-24 11:00:26.701 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x121ff80 for url - https://lyncdiscoverinternal.domain.com/ with persistent id as 6
    2014-04-24 11:00:26.702 Lync[201:3b1ce18c] INFO TRANSPORT CTransportThread.cpp/135:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
    2014-04-24 11:00:26.702 Lync[201:5d09000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected]. Sending over direct connection.
    2014-04-24 11:00:26.703 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. UrlTrustResolver(0x5a782a8)
    2014-04-24 11:00:26.703 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1963:Successfully started the GetUserUrlOperation request for http://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected]
    2014-04-24 11:00:26.703 Lync[201:3b1ce18c] INFO TRANSPORT TransportUtilityFunctions.cpp/491:Extracted domain.com from sip:[email protected]
    2014-04-24 11:00:26.704 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAppSession.cpp/998:CUcwaAppSession::setNewActualState() state=1
    2014-04-24 11:00:26.704 Lync[201:5d09000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
    2014-04-24 11:00:26.705 Lync[201:3b1ce18c] INFO APPLICATION CApplication.cpp/1858:CUcwaAppSession::signIn() succeeded
    2014-04-24 11:00:26.706 Lync[201:5d09000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:26.708 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET http://lyncdiscoverinternal.domain.com/
    Request Id: 0x5a782a8
    HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    </SentRequest>
    2014-04-24 11:00:26.709 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x123bc60 for url - http://lyncdiscoverinternal.domain.com/ with persistent id as 7
    2014-04-24 11:00:26.709 Lync[201:5d09000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url http://lyncdiscoverinternal.domain.com/. Sending over direct connection.
    2014-04-24 11:00:26.710 Lync[201:5d09000] INFO TRANSPORT CHttpStreamPool.cpp/546:Not setting TLS as the url(http://lyncdiscoverinternal.domain.com/) is not https
    2014-04-24 11:00:26.714 Lync[201:5d09000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = UcwaAutoDiscoveryRequest Error domain = kCFErrorDomainCFNetwork code = 0x2 ErrorDescription = The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-04-24 11:00:26.715 Lync[201:5d09000] ERROR UTILITIES CHttpConnection.cpp/958:GetAddrInfo returned error 0x8
    2014-04-24 11:00:26.716 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x121ff80.
    2014-04-24 11:00:26.716 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/99:ObservableListItem Removed event received
    2014-04-24 11:00:26.716 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/103:showalert is 1
    2014-04-24 11:00:26.716 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x121ff80.
    2014-04-24 11:00:26.717 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.717 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020001
    2014-04-24 11:00:26.717 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.717 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.718 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.718 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.718 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_ConnectionError (E2-2-1). The retry counter is: 0
    2014-04-24 11:00:26.718 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/736:removing the current view
    2014-04-24 11:00:26.719 Lync[201:5d09000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:26.719 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected]
    Request Id: 0x12dcf58
    HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    </SentRequest>
    2014-04-24 11:00:26.719 Lync[201:3b1ce18c] INFO UI CMUIManager.mm/982:UpdateViews
    2014-04-24 11:00:26.720 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x1310470 for url - https://lyncdiscoverinternal.domain.com/ with persistent id as 6
    2014-04-24 11:00:26.720 Lync[201:3b1ce18c] INFO UI CMUIManager.mm/1050:ActualState = IsSigningIn DesiredState = BeSignedIn DataAvailable = 0 Showing UI = SigningInViewController
    2014-04-24 11:00:26.720 Lync[201:5d09000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected]. Sending over direct connection.
    2014-04-24 11:00:26.724 Lync[201:5d09000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = UcwaAutoDiscoveryRequest Error domain = kCFErrorDomainCFNetwork code = 0x2 ErrorDescription = The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-04-24 11:00:26.725 Lync[201:5d09000] ERROR UTILITIES CHttpConnection.cpp/958:GetAddrInfo returned error 0x8
    2014-04-24 11:00:26.725 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x123bc60.
    2014-04-24 11:00:26.725 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x123bc60.
    2014-04-24 11:00:26.726 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020001
    2014-04-24 11:00:26.726 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_ConnectionError (E2-2-1). The retry counter is: 0
    2014-04-24 11:00:26.726 Lync[201:5d09000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:26.727 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET http://lyncdiscoverinternal.domain.com/
    Request Id: 0x5a782a8
    HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    </SentRequest>
    2014-04-24 11:00:26.727 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x12db430 for url - http://lyncdiscoverinternal.domain.com/ with persistent id as 7
    2014-04-24 11:00:26.727 Lync[201:5d09000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url http://lyncdiscoverinternal.domain.com/. Sending over direct connection.
    2014-04-24 11:00:26.728 Lync[201:5d09000] INFO TRANSPORT CHttpStreamPool.cpp/546:Not setting TLS as the url(http://lyncdiscoverinternal.domain.com/) is not https
    2014-04-24 11:00:26.729 Lync[201:5d09000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = UcwaAutoDiscoveryRequest Error domain = kCFErrorDomainCFNetwork code = 0x2 ErrorDescription = The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-04-24 11:00:26.729 Lync[201:5d09000] ERROR UTILITIES CHttpConnection.cpp/958:GetAddrInfo returned error 0x8
    2014-04-24 11:00:26.730 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x1310470.
    2014-04-24 11:00:26.731 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x1310470.
    2014-04-24 11:00:26.731 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020001
    2014-04-24 11:00:26.732 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_ConnectionError (E2-2-1). The retry counter is: 1
    2014-04-24 11:00:26.732 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x12dcf58)
    2014-04-24 11:00:26.732 Lync[201:5d09000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = UcwaAutoDiscoveryRequest Error domain = kCFErrorDomainCFNetwork code = 0x2 ErrorDescription = The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 2.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-04-24 11:00:26.733 Lync[201:5d09000] ERROR UTILITIES CHttpConnection.cpp/958:GetAddrInfo returned error 0x8
    2014-04-24 11:00:26.733 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x12db430.
    2014-04-24 11:00:26.733 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x12db430.
    2014-04-24 11:00:26.733 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020001
    2014-04-24 11:00:26.733 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_ConnectionError (E2-2-1). The retry counter is: 1
    2014-04-24 11:00:26.734 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x5a782a8)
    2014-04-24 11:00:26.737 Lync[201:707] Unable to simultaneously satisfy constraints.
    Probably at least one of the constraints in the following list is one you don't want. Try this: (1) look at each constraint and try to figure out which you don't expect; (2) find the code that added the unwanted constraint or constraints and fix it. (Note: If you're seeing NSAutoresizingMaskLayoutConstraints that you don't understand, refer to the documentation for the UIView property translatesAutoresizingMaskIntoConstraints)
    "<NSLayoutConstraint:0x5a5d5d0 UIImageView:0x1331b50.centerX == UILabel:0x5a86090.centerX>",
    "<NSLayoutConstraint:0x132d550 UIView:0x1385110.centerX == UIImageView:0x1331b50.centerX>",
    "<NSLayoutConstraint:0x5a5d250 H:|-(26)-[UILabel:0x5a86090] (Names: '|':UIView:0x1385110 )>",
    "<NSLayoutConstraint:0x133a160 H:[UILabel:0x5a86090]-(25)-| (Names: '|':UIView:0x1385110 )>"
    Will attempt to recover by breaking constraint
    <NSLayoutConstraint:0x5a5d5d0 UIImageView:0x1331b50.centerX == UILabel:0x5a86090.centerX>
    Break on objc_exception_throw to catch this in the debugger.
    The methods in the UIConstraintBasedLayoutDebugging category on UIView listed in <UIKit/UIView.h> may also be helpful.
    2014-04-24 11:00:26.738 Lync[201:707] Unable to simultaneously satisfy constraints.
    Probably at least one of the constraints in the following list is one you don't want. Try this: (1) look at each constraint and try to figure out which you don't expect; (2) find the code that added the unwanted constraint or constraints and fix it. (Note: If you're seeing NSAutoresizingMaskLayoutConstraints that you don't understand, refer to the documentation for the UIView property translatesAutoresizingMaskIntoConstraints)
    "<NSLayoutConstraint:0x1319860 UIView:0x1385110.centerX == UILabel:0x5a86090.centerX>",
    "<NSLayoutConstraint:0x5a5d250 H:|-(26)-[UILabel:0x5a86090] (Names: '|':UIView:0x1385110 )>",
    "<NSLayoutConstraint:0x133a160 H:[UILabel:0x5a86090]-(25)-| (Names: '|':UIView:0x1385110 )>"
    Will attempt to recover by breaking constraint
    <NSLayoutConstraint:0x1319860 UIView:0x1385110.centerX == UILabel:0x5a86090.centerX>
    Break on objc_exception_throw to catch this in the debugger.
    The methods in the UIConstraintBasedLayoutDebugging category on UIView listed in <UIKit/UIView.h> may also be helpful.
    2014-04-24 11:00:26.740 Lync[201:707] Unable to simultaneously satisfy constraints.
    Probably at least one of the constraints in the following list is one you don't want. Try this: (1) look at each constraint and try to figure out which you don't expect; (2) find the code that added the unwanted constraint or constraints and fix it. (Note: If you're seeing NSAutoresizingMaskLayoutConstraints that you don't understand, refer to the documentation for the UIView property translatesAutoresizingMaskIntoConstraints)
    "<NSLayoutConstraint:0x13ba490 UILabel:0x5a86090.centerX == UIActivityIndicatorView:0x13f3020.centerX>",
    "<NSLayoutConstraint:0x5a5d250 H:|-(26)-[UILabel:0x5a86090] (Names: '|':UIView:0x1385110 )>",
    "<NSLayoutConstraint:0x133a160 H:[UILabel:0x5a86090]-(25)-| (Names: '|':UIView:0x1385110 )>",
    "<NSLayoutConstraint:0x132fa90 UIView:0x1385110.centerX == UIActivityIndicatorView:0x13f3020.centerX>"
    Will attempt to recover by breaking constraint
    <NSLayoutConstraint:0x13ba490 UILabel:0x5a86090.centerX == UIActivityIndicatorView:0x13f3020.centerX>
    Break on objc_exception_throw to catch this in the debugger.
    The methods in the UIConstraintBasedLayoutDebugging category on UIView listed in <UIKit/UIView.h> may also be helpful.
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMAudioUtil.mm/322:stopSound
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMAudioUtil.mm/322:stopSound
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMAudioUtil.mm/322:stopSound
    2014-04-24 11:00:26.743 Lync[201:3b1ce18c] INFO UI CMAudioVideoToastViewController.mm/961:Cancelling local notification
    2014-04-24 11:00:26.744 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-04-24 11:00:26.744 Lync[201:3b1ce18c] ERROR APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/325:Request failed. Error - E_ConnectionError (E2-2-1)
    2014-04-24 11:00:26.744 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = https://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected], userUrl = , status = E_ConnectionError (E2-2-1)
    2014-04-24 11:00:26.744 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-UnAuthenticatedGet(0x12dcf58): E_ConnectionError (E2-2-1) (RemoteNetworkTemporaryError); Done with req.; Stopping resend timer
    2014-04-24 11:00:26.744 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = http://lyncdiscoverinternal.domain.com/, Hops = 1, status = E_ConnectionError (E2-2-1)
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. UrlTrustResolver(0x5a782a8): E_ConnectionError (E2-2-1) (RemoteNetworkTemporaryError); Done with req.; Stopping resend timer
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/393:CUcwaAutoDiscoverGetUserUrlOperation::onEvent received. Status = E_ConnectionError (E2-2-1), url = http://lyncdiscoverinternal.domain.com/
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = http://lyncdiscoverinternal.domain.com/?sipuri=sip:[email protected], userUrl = , status = E_ConnectionError (E2-2-1)
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1750:AutoDiscovery: Falling back to probing external urls
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with url = https://lyncdiscover.domain.com/?sipuri=sip:[email protected], maxHops = 10
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl called with url = https://lyncdiscover.domain.com/, hopCount = 0, maxHops = 10
    2014-04-24 11:00:26.745 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = https://lyncdiscover.domain.com/, Hops = 0, status = S_OK (S0-0-0)
    2014-04-24 11:00:26.746 Lync[201:3b1ce18c] INFO TRANSPORT CTransportThread.cpp/135:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
    2014-04-24 11:00:26.746 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-UnAuthenticatedGet(0x121b0c8)
    2014-04-24 11:00:26.746 Lync[201:5d09000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
    2014-04-24 11:00:26.746 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1792:Successfully started the GetUserUrlOperation request for https://lyncdiscover.domain.com/?sipuri=sip:[email protected]
    2014-04-24 11:00:26.746 Lync[201:5d09000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:26.746 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with url = http://lyncdiscover.domain.com/?sipuri=sip:[email protected], maxHops = 10
    2014-04-24 11:00:26.746 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET https://lyncdiscover.domain.com/?sipuri=sip:[email protected]
    Request Id: 0x121b0c8
    HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    </SentRequest>
    2014-04-24 11:00:26.747 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl called with url = http://lyncdiscover.domain.com/, hopCount = 0, maxHops = 10
    2014-04-24 11:00:26.747 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x12f7cb0 for url - https://lyncdiscover.domain.com/ with persistent id as 6
    2014-04-24 11:00:26.747 Lync[201:3b1ce18c] INFO TRANSPORT CTransportThread.cpp/135:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
    2014-04-24 11:00:26.747 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. UrlTrustResolver(0x1319ac8)
    2014-04-24 11:00:26.747 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1828:Successfully started the GetUserUrlOperation request for http://lyncdiscover.domain.com/?sipuri=sip:[email protected]
    2014-04-24 11:00:26.747 Lync[201:5d09000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url https://lyncdiscover.domain.com/?sipuri=sip:[email protected]. Sending over direct connection.
    2014-04-24 11:00:26.749 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.750 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.750 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.750 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.750 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:26.752 Lync[201:5d09000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
    2014-04-24 11:00:26.752 Lync[201:5d09000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:26.752 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET http://lyncdiscover.domain.com/
    Request Id: 0x1319ac8
    HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    </SentRequest>
    2014-04-24 11:00:26.753 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x12db430 for url - http://lyncdiscover.domain.com/ with persistent id as 7
    2014-04-24 11:00:26.753 Lync[201:5d09000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url http://lyncdiscover.domain.com/. Sending over direct connection.
    2014-04-24 11:00:26.753 Lync[201:5d09000] INFO TRANSPORT CHttpStreamPool.cpp/546:Not setting TLS as the url(http://lyncdiscover.domain.com/) is not https
    2014-04-24 11:00:28.146 Lync[201:6e0b] CFNetwork SSLHandshake failed (-9807)
    2014-04-24 11:00:28.149 Lync[201:5d09000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = UcwaAutoDiscoveryRequest Error domain = NSOSStatusErrorDomain code = 0xffffd9b1 ErrorDescription = The operation couldn’t be completed. (OSStatus error -9807.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-04-24 11:00:28.150 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x12f7cb0.
    2014-04-24 11:00:28.150 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x12f7cb0.
    2014-04-24 11:00:28.150 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x22020002
    2014-04-24 11:00:28.151 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request UcwaAutoDiscoveryRequest resulted in E_SslError (E2-2-2). The retry counter is: 0
    2014-04-24 11:00:28.151 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x121b0c8)
    2014-04-24 11:00:28.151 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-04-24 11:00:28.151 Lync[201:3b1ce18c] ERROR APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/325:Request failed. Error - E_SslError (E2-2-2)
    2014-04-24 11:00:28.152 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = https://lyncdiscover.domain.com/?sipuri=sip:[email protected], userUrl = , status = E_SslError (E2-2-2)
    2014-04-24 11:00:28.152 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-UnAuthenticatedGet(0x121b0c8): E_SslError (E2-2-2) (RemoteNetworkPermanentError); Done with req.; Stopping resend timer
    2014-04-24 11:00:28.223 Lync[201:5d09000] INFO UTILITIES CHttpConnection.cpp/579:Received kCFStreamEventEndEncountered (UcwaAutoDiscoveryRequest)isHeadersAvailable = true responseHeadersHandle = 1231980
    2014-04-24 11:00:28.224 Lync[201:5d09000] INFO UTILITIES CHttpConnection.cpp/653:Response status = 200 for request UcwaAutoDiscoveryRequest
    2014-04-24 11:00:28.224 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/445:Scheduling stream 0x12db430 for release.
    2014-04-24 11:00:28.225 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x0
    2014-04-24 11:00:28.226 Lync[201:5d09000] INFO TRANSPORT TransportUtilityFunctions.cpp/928:<ReceivedResponse>
    GET http://lyncdiscover.domain.com/
    Request Id: 0x1319ac8
    HttpHeader:Cache-Control no-cache
    HttpHeader:Content-Length 1018
    HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml; v=1
    HttpHeader:Date Thu, 24 Apr 2014 18:00:28 GMT
    HttpHeader:Expires -1
    HttpHeader:Pragma no-cache
    HttpHeader:Server Microsoft-IIS/7.5
    HttpHeader:StatusCode 200
    HttpHeader:X-AspNet-Version 4.0.30319
    HttpHeader:X-Content-Type-Options nosniff
    HttpHeader:X-MS-Server-Fqdn FMLYNCFE01.internaldomainname.com
    HttpHeader:X-Powered-By ASP.NET
    Ôªø<?xml version="1.0" encoding="utf-8"?><AutodiscoverResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" AccessLocation="External"><Root><Link token="Domain" href="https://lwe.domain.com/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=domain.com" /><Link token="User" href="https://lwe.domain.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=domain.com" /><Link token="Self" href="https://lwe.domain.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=domain.com" /><Link token="OAuth" href="https://lwe.domain.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=domain.com" /><Link token="External/XFrame" href="https://lwe.domain.com/Autodiscover/XFrame/XFrame.html" /><Link token="Internal/XFrame" href="https://lync.internaldomainname.com/Autodiscover/XFrame/XFrame.html" /><Link token="XFrame" href="https://lwe.domain.com/Autodiscover/XFrame/XFrame.html" /></Root></AutodiscoverResponse>
    </ReceivedResponse>
    2014-04-24 11:00:28.228 Lync[201:5d09000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/119:location value is external
    2014-04-24 11:00:28.229 Lync[201:5d09000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/195:User url is https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.230 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x1319ac8)
    2014-04-24 11:00:28.230 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-04-24 11:00:28.230 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = http://lyncdiscover.domain.com/, Hops = 1, status = S_OK (S0-0-0)
    2014-04-24 11:00:28.231 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. UrlTrustResolver(0x1319ac8): S_OK (S0-0-0) (Success); Done with req.; Stopping resend timer
    2014-04-24 11:00:28.231 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/393:CUcwaAutoDiscoverGetUserUrlOperation::onEvent received. Status = S_OK (S0-0-0), url = http://lyncdiscover.domain.com/
    2014-04-24 11:00:28.232 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/449:Received a root response
    2014-04-24 11:00:28.232 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/456:Running trust check on user url. url = https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.232 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with url = https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com, maxHops = 1
    2014-04-24 11:00:28.232 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl called with url = https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user, hopCount = 0, maxHops = 1
    2014-04-24 11:00:28.233 Lync[201:3b1ce18c] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user, Hops = 0, status = S_OK (S0-0-0)
    2014-04-24 11:00:28.233 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = http://lyncdiscover.domain.com/?sipuri=sip:[email protected], userUrl = https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com, status = S_OK (S0-0-0)
    2014-04-24 11:00:28.234 Lync[201:3b1ce18c] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential for serviceId(1) returning: credType (1) signInName ([email protected]) domain () username ([email protected]) password.empty() (0) certificate.isValid() (0) privateKey.empty() (1) compatibleServiceIds(1)
    2014-04-24 11:00:28.235 Lync[201:3b1ce18c] INFO TRANSPORT CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for url https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.235 Lync[201:3b1ce18c] INFO TRANSPORT CMetaDataManager.cpp/461:Sending Unauthenticated get to get the web-ticket url
    2014-04-24 11:00:28.235 Lync[201:3b1ce18c] INFO TRANSPORT CTransportThread.cpp/135:Added Request() to Request Processor queue
    2014-04-24 11:00:28.235 Lync[201:3b1ce18c] INFO TRANSPORT CAuthenticationResolver.cpp/109:Waiting on Meta Data from https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.236 Lync[201:5b81000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request() to Request Processor
    2014-04-24 11:00:28.236 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-AuthenticatedUserGetRequest(0x121eb78)
    2014-04-24 11:00:28.236 Lync[201:5b81000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-04-24 11:00:28.237 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1210:Submitting Authenticated AutoDiscovery request to https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.237 Lync[201:5b81000] INFO TRANSPORT TransportUtilityFunctions.cpp/634:<SentRequest>
    GET https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    Request Id: 0x121ab08
    HttpHeader:Accept
    HttpHeader:X-MS-WebTicket xxxxxxxxxx
    </SentRequest>
    2014-04-24 11:00:28.238 Lync[201:5b81000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x12c0340 for url - https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user with persistent id as 16
    2014-04-24 11:00:28.239 Lync[201:5b81000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com. Sending over direct connection.
    2014-04-24 11:00:28.507 Lync[201:8907] CFNetwork SSLHandshake failed (-9807)
    2014-04-24 11:00:28.510 Lync[201:5b81000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = 0x%u0x121b0c0 Error domain = NSOSStatusErrorDomain code = 0xffffd9b1 ErrorDescription = The operation couldn’t be completed. (OSStatus error -9807.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-04-24 11:00:28.511 Lync[201:5b81000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x12c0340.
    2014-04-24 11:00:28.511 Lync[201:5b81000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x12c0340.
    2014-04-24 11:00:28.511 Lync[201:5b81000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request() with status = 0x22020002
    2014-04-24 11:00:28.511 Lync[201:5b81000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request resulted in E_SslError (E2-2-2). The retry counter is: 0
    2014-04-24 11:00:28.512 Lync[201:5b81000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x121ab08)
    2014-04-24 11:00:28.512 Lync[201:3b1ce18c] INFO TRANSPORT CMetaDataManager.cpp/575:Received response for meta data request of type 60 with status 570556418
    2014-04-24 11:00:28.512 Lync[201:3b1ce18c] ERROR TRANSPORT CMetaDataManager.cpp/591:Unable to get a response to an unauthenticated get to url https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.512 Lync[201:3b1ce18c] INFO TRANSPORT CAuthenticationResolver.cpp/208:MetaData retrieval for url https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com completed with status 570556418
    2014-04-24 11:00:28.513 Lync[201:3b1ce18c] INFO TRANSPORT CAuthenticationResolver.cpp/238:Deleting 1 pended Meta data requests for url https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.513 Lync[201:3b1ce18c] ERROR TRANSPORT CAuthenticationResolver.cpp/334:Unable to get the meta data for server url https://lwe.domain.com/autodiscover/autodiscoverservice.svc/root/user?originaldomain=domain.com
    2014-04-24 11:00:28.513 Lync[201:3b1ce18c] INFO TRANSPORT CAuthenticationResolver.cpp/337:Failing request to the request manager
    2014-04-24 11:00:28.513 Lync[201:3b1ce18c] INFO TRANSPORT CRequestManager.cpp/273:Failing secure request UcwaAutoDiscoveryRequest with status E_SslError (E2-2-2)
    2014-04-24 11:00:28.514 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-04-24 11:00:28.514 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1305:Received autodiscovery response with status E_SslError (E2-2-2)
    2014-04-24 11:00:28.514 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1263:Raising Autodiscovery event with status E_SslError (E2-2-2) for eventType 0
    2014-04-24 11:00:28.514 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/417:Received event for type 0 with status E_SslError (E2-2-2)
    2014-04-24 11:00:28.514 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/496:Raising Autodiscovery event with status E_SslError (E2-2-2) for eventType 0
    2014-04-24 11:00:28.515 Lync[201:3b1ce18c] ERROR APPLICATION CUcwaAppSession.cpp/2071:Auto-discovery failed, aborting sign-in!
    2014-04-24 11:00:28.515 Lync[201:3b1ce18c] INFO APPLICATION CUcwaAppSession.cpp/998:CUcwaAppSession::setNewActualState() state=0
    2014-04-24 11:00:28.515 Lync[201:5d09000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component UcwaAutoDiscoverySession on sign-out.
    2014-04-24 11:00:28.515 Lync[201:3b1ce18c] INFO APPLICATION CCertificateProvisioningService.cpp/541:Clearing certificate from transport: e358e12b-35fa-4603-bd89-bb36523b9675
    2014-04-24 11:00:28.516 Lync[201:5b81000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component MetaDataManager on sign-out.
    2014-04-24 11:00:28.516 Lync[201:5d09000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x12db430.
    2014-04-24 11:00:28.516 Lync[201:3b1ce18c] INFO UTILITIES CiOsAppStateQuery.hxx/264:Clearing keep-alive timer callback
    2014-04-24 11:00:28.517 Lync[201:3b1ce18c] INFO APPLICATION CAlertReporter.cpp/64:Alert received! Category 1, Type 201, level 0, error E_SslError (E2-2-2), context '', hasAction=false
    2014-04-24 11:00:28.517 Lync[201:3b1ce18c] INFO APPLICATION CAlertReporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 0 alerts
    2014-04-24 11:00:28.517 Lync[201:3b1ce18c] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-AuthenticatedUserGetRequest(0x121eb78): E_SslError (E2-2-2) (RemoteNetworkPermanentError); Done with req.; Stopping resend timer
    2014-04-24 11:00:28.518 Lync[201:3b1ce18c] INFO UI CMUIManager.mm/982:UpdateViews
    2014-04-24 11:00:28.518 Lync[201:3b1ce18c] INFO UI CMUIManager.mm/1050:ActualState = IsSignedOut DesiredState = BeSignedIn DataAvailable = 0 Showing UI = CredentialTableViewController
    2014-04-24 11:00:28.547 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.547 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.547 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/705:desired view is alert, size 1
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/745:adding the desired view
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/480:reposition floating views
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/110:showalert is 1
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/114:showalert is 0
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMUIUtil.mm/409:Mapping error code = 0x22020002, context = , type = 201
    2014-04-24 11:00:28.548 Lync[201:3b1ce18c] INFO UI CMUIUtil.mm/1722:Mapped error message is 'We can’t verify the certificate from the server. Please contact your support team.
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/89:before: view height 45.000000, width 320.000000, x 0.000000, y 64.000000
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1088:viewFrame: origin x 0.000000, origin y 64.000000, height 45.000000, width 320.000000
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1194:resize alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width 232.000000
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/104:after: self.label.frame height 41.000000, width 232.000000, x 44.000000, y 2.000000
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMAudioUtil.mm/322:stopSound
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMAudioUtil.mm/322:stopSound
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMAudioUtil.mm/322:stopSound
    2014-04-24 11:00:28.549 Lync[201:3b1ce18c] INFO UI CMAudioVideoToastViewController.mm/961:Cancelling local notification
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/93:ObservableListItem Added event received
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/103:showalert is 1
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/705:desired view is alert, size 1
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/718:desired view is same as the current view
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/480:reposition floating views
    2014-04-24 11:00:28.550 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/110:showalert is 1
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/114:showalert is 0
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMUIUtil.mm/409:Mapping error code = 0x22020002, context = , type = 201
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMUIUtil.mm/1722:Mapped error message is 'We can’t verify the certificate from the server. Please contact your support team.
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/89:before: view height 45.000000, width 320.000000, x 0.000000, y 64.000000
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1088:viewFrame: origin x 0.000000, origin y 64.000000, height 45.000000, width 320.000000
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1194:resize alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width 232.000000
    2014-04-24 11:00:28.551 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/104:after: self.label.frame height 41.000000, width 232.000000, x 44.000000, y 2.000000
    2014-04-24 11:00:28.558 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/705:desired view is alert, size 1
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/718:desired view is same as the current view
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/480:reposition floating views
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/110:showalert is 0
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/89:before: view height 45.000000, width 320.000000, x 0.000000, y 64.000000
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1088:viewFrame: origin x 0.000000, origin y 64.000000, height 45.000000, width 320.000000
    2014-04-24 11:00:28.559 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1194:resize alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width 232.000000
    2014-04-24 11:00:28.560 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/104:after: self.label.frame height 41.000000, width 232.000000, x 44.000000, y 2.000000
    2014-04-24 11:00:32.642 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:32.643 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:32.643 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:32.643 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:32.643 Lync[201:3b1ce18c] INFO UI CMConversationCommon.mm/43:not signed in
    2014-04-24 11:00:32.644 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/705:desired view is alert, size 1
    2014-04-24 11:00:32.644 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/718:desired view is same as the current view
    2014-04-24 11:00:32.644 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/480:reposition floating views
    2014-04-24 11:00:32.644 Lync[201:3b1ce18c] INFO UI CMAlertViewController.mm/110:showalert is 0
    2014-04-24 11:00:32.644 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/89:before: view height 45.000000, width 320.000000, x 0.000000, y 64.000000
    2014-04-24 11:00:32.645 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1088:viewFrame: origin x 0.000000, origin y 64.000000, height 45.000000, width 320.000000
    2014-04-24 11:00:32.645 Lync[201:3b1ce18c] INFO UI CMNotificationManager.mm/1194:resize alert label, origin x 44.000000, origin y 2.000000, height 41.000000, width 232.000000
    2014-04-24 11:00:32.645 Lync[201:3b1ce18c] INFO UI CMDismissButtonBaseViewController.mm/104:after: self.label.frame height 41.000000, width 232.000000, x 44.000000, y 2.000000
    2014-04-24 11:00:33.017 Lync[201:3b1ce18c] INFO APPLICATION CUcwaDataSynchronizer.cpp/1031:Mode 1 scheduled to timeout in 120sec
    2014-04-24 11:00:33.092 Lync[201:707] is not a valid email address.

  • Lync Mobility internal connectivity ovre Wifi - Android versus iOS behavior

    I am having a problem with getting iOS mobility clients to connect to the UCWA external web services.
    Android clients don't exhibit this problem.
    Access outside the corporate network works fine but if I'm interpreting the logs correctly when internal the iOS client is hitting lyncdiscoverinternal.domain.com over an unencrypyed connection and receiving the INTERNAL web services URL (FQDN of the Standard
    FE server) instead of the public external address for the Autodiscover service which in our internal DNS is also pointing to the ARR external proxy IP.  At that point the autodiscover process breaks down because they don't trust our internal CA. 
    For some reason Android clients seem to just keep on trying until they eventually hit the lyncdiscover.domain.com record which resolves to the external ARR proxy IP address, then receive the external autodiscover web service URL and get hairpinned back into
    the internal network.
    My understanding is that the mobility clients should ALWAYS receive the EXTERNAL web services URL.  Maybe the iOS client will eventually receive this if they can get through the Autodiscover process.  But as long as it's being told to access the
    INTERNAL autodiscover URL it's going to fail.
    Has anyone experienced this?
    GET http://lyncdiscoverinternal.sandvine.com/
    Request Id: 0x14e2ab8
    HttpHeader:Cache-Control no-cache
    HttpHeader:Content-Length 1072
    HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml; v=1
    HttpHeader:Date Tue, 11 Nov 2014 14:34:05 GMT
    HttpHeader:Expires -1
    HttpHeader:Pragma no-cache
    HttpHeader:Server Microsoft-IIS/8.5
    HttpHeader:StatusCode 200
    HttpHeader:X-AspNet-Version 4.0.30319
    HttpHeader:X-Content-Type-Options nosniff
    HttpHeader:X-MS-Server-Fqdn WTL-LYNC-1.sandvine.com
    HttpHeader:X-Powered-By ASP.NET
    ......<?xml version="1.0" encoding="utf-8"?><AutodiscoverResponse xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" AccessLocation="Internal"><Root><Link token="Domain" href="https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/domain?originalDomain=sandvine.com" /><Link token="User" href="https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com" /><Link token="Self" href="https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root?originalDomain=sandvine.com" /><Link token="OAuth" href="https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/oauth/user?originalDomain=sandvine.com" /><Link token="External/XFrame" href="https://webservices.sandvine.com/Autodiscover/XFrame/XFrame.html" /><Link token="Internal/XFrame" href="https://wtl-lync-1.sandvine.com/Autodiscover/XFrame/XFrame.html" /><Link token="XFrame" href="https://webservices.sandvine.com/Autodiscover/XFrame/XFrame.html" /></Root></AutodiscoverResponse>
    </ReceivedResponse>
    2014-11-11 09:34:06.360 Lync[1044:79e2000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/112:location value is internal
    2014-11-11 09:34:06.361 Lync[1044:79e2000] INFO TRANSPORT CUcwaAutoDiscoveryResponse.cpp/195:User url is https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.362 Lync[1044:79e2000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x14e2ab8)
    2014-11-11 09:34:06.363 Lync[1044:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-11-11 09:34:06.363 Lync[1044:3c9939dc] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = http://lyncdiscoverinternal.sandvine.com/, Hops = 1, status = S_OK (S0-0-0)
    2014-11-11 09:34:06.363 Lync[1044:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. UrlTrustResolver(0x14e2ab8): S_OK (S0-0-0) (Success); Done with req.; Stopping resend timer
    2014-11-11 09:34:06.363 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/393:CUcwaAutoDiscoverGetUserUrlOperation::onEvent received. Status = S_OK (S0-0-0), url = http://lyncdiscoverinternal.sandvine.com/
    2014-11-11 09:34:06.363 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/449:Received a root response
    2014-11-11 09:34:06.363 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/456:Running trust check on user url. url = https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.364 Lync[1044:3c9939dc] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/77:Starting CUrlRedirectAndTrustResolver with url = https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com, maxHops = 1
    2014-11-11 09:34:06.364 Lync[1044:3c9939dc] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/201:CUrlRedirectAndTrustResolver::processUrl called with url = https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user, hopCount = 0, maxHops = 1
    2014-11-11 09:34:06.364 Lync[1044:3c9939dc] INFO APPLICATION CUrlRedirectAndTrustResolver.cpp/610:UrlRedirectAndTrustResolver complete with url = https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user, Hops = 0, status = S_OK (S0-0-0)
    2014-11-11 09:34:06.364 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryGetUserUrlOperation.cpp/224:UcwaAutoDiscoveryGetUserUrlOperation completed with url = http://lyncdiscoverinternal.sandvine.com/?sipuri=sip:[email protected], userUrl = https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com, status = S_OK (S0-0-0)
    2014-11-11 09:34:06.364 Lync[1044:3c9939dc] INFO TRANSPORT CCredentialManager.cpp/176:getSpecificCredential for serviceId(1) returning: credType (1) signInName ([email protected]) domain () username ([email protected]) password.empty() (0) certificate.isValid() (0) privateKey.empty() (1) compatibleServiceIds(1)
    2014-11-11 09:34:06.367 Lync[1044:3c9939dc] INFO TRANSPORT CMetaDataManager.cpp/403:Received a request to get the meta data of type 0 for url https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.367 Lync[1044:3c9939dc] INFO TRANSPORT CMetaDataManager.cpp/458:Sending Unauthenticated get to get the web-ticket url
    2014-11-11 09:34:06.367 Lync[1044:3c9939dc] INFO TRANSPORT CTransportThread.cpp/135:Added Request() to Request Processor queue
    2014-11-11 09:34:06.368 Lync[1044:3c9939dc] INFO TRANSPORT CTransportThread.cpp/230:Created thread => context[0x155cad0]
    2014-11-11 09:34:06.368 Lync[1044:7b68000] INFO TRANSPORT CTransportThread.cpp/401:Started executing thread => context[0x155cad0]
    2014-11-11 09:34:06.368 Lync[1044:3c9939dc] INFO TRANSPORT CAuthenticationResolver.cpp/109:Waiting on Meta Data from https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.368 Lync[1044:7b68000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component MetaDataManager on sign-out.
    2014-11-11 09:34:06.368 Lync[1044:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/385:Submitting new req. GET-AuthenticatedUserGetRequest(0x5e08478)
    2014-11-11 09:34:06.368 Lync[1044:7b68000] INFO TRANSPORT CTransportThread.cpp/347:Sent Request() to Request Processor
    2014-11-11 09:34:06.368 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1285:Submitting Authenticated AutoDiscovery request to https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.369 Lync[1044:7b68000] WARNING TRANSPORT CCredentialManager.cpp/317:CCredentialManager::getSpecificCredential returning NULL credential for serviceId (4) type (1)!
    2014-11-11 09:34:06.369 Lync[1044:7b68000] INFO TRANSPORT TransportUtilityFunctions.cpp/689:<SentRequest>
    GET https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    Request Id: 0x5e19588
    HttpHeader:Accept
    </SentRequest>
    2014-11-11 09:34:06.369 Lync[1044:7b68000] INFO UTILITIES CHttpStreamPool.cpp/399:Allocating stream 0x5e03bd0 for url - https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user with persistent id as 16
    2014-11-11 09:34:06.370 Lync[1044:7b68000] VERBOSE TRANSPORT CHttpProxyHelper.cpp/435:CHttpProxyHelper::discoverProxy : No proxy found for url https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com. Sending over direct connection.
    2014-11-11 09:34:06.373 Lync[1044:7b68000] INFO UTILITIES CTimer.cpp/225:Created timer instance (0x15c85c4) for runloop (0x5e06150)
    2014-11-11 09:34:06.409 Lync[1044:281330] CFNetwork SSLHandshake failed (-9807)
    2014-11-11 09:34:06.410 Lync[1044:7b68000] ERROR TRANSPORT CHttpConnection.cpp/1029:Request Type = 0x%u0x15af3e0 Error domain = NSOSStatusErrorDomain code = 0xffffd9b1 ErrorDescription = The operation couldn.......t be completed. (OSStatus error -9807.) ErrorFailureReason = ErrorRecoverySuggestion =
    2014-11-11 09:34:06.410 Lync[1044:7b68000] INFO UTILITIES CHttpStreamPool.cpp/467:Releasing stream 0x5e03bd0.
    2014-11-11 09:34:06.410 Lync[1044:7b68000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x5e03bd0.
    2014-11-11 09:34:06.411 Lync[1044:7b68000] INFO TRANSPORT CHttpRequestProcessor.cpp/173:Received response of request() with status = 0x22020002
    2014-11-11 09:34:06.411 Lync[1044:7b68000] INFO TRANSPORT CHttpRequestProcessor.cpp/201:Request resulted in E_SslError (E2-2-2). The retry counter is: 0
    2014-11-11 09:34:06.411 Lync[1044:7b68000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x5e19588)
    2014-11-11 09:34:06.412 Lync[1044:3c9939dc] INFO TRANSPORT CMetaDataManager.cpp/585:Received response for meta data request of type 60 with status 570556418
    2014-11-11 09:34:06.412 Lync[1044:3c9939dc] ERROR TRANSPORT CMetaDataManager.cpp/601:Unable to get a response to an unauthenticated get to url https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.412 Lync[1044:3c9939dc] INFO TRANSPORT CAuthenticationResolver.cpp/208:MetaData retrieval for url https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com completed with status 570556418
    2014-11-11 09:34:06.412 Lync[1044:3c9939dc] INFO TRANSPORT CAuthenticationResolver.cpp/238:Deleting 1 pended Meta data requests for url https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.413 Lync[1044:3c9939dc] ERROR TRANSPORT CAuthenticationResolver.cpp/334:Unable to get the meta data for server url https://wtl-lync-1.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-11 09:34:06.413 Lync[1044:3c9939dc] INFO TRANSPORT CAuthenticationResolver.cpp/337:Failing request to the request manager
    2014-11-11 09:34:06.413 Lync[1044:3c9939dc] INFO TRANSPORT CRequestManager.cpp/284:Failing secure request UcwaAutoDiscoveryRequest with status E_SslError (E2-2-2)
    2014-11-11 09:34:06.413 Lync[1044:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-11-11 09:34:06.414 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1406:Received autodiscovery response with status E_SslError (E2-2-2)
    2014-11-11 09:34:06.414 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1365:Raising Autodiscovery event with status (E_SslError (E2-2-2)) for eventType (0) AD in progress (0), NL in progress (0)
    2014-11-11 09:34:06.414 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/417:Received event for type 0 with status E_SslError (E2-2-2)
    2014-11-11 09:34:06.414 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/496:Raising Autodiscovery event with status E_SslError (E2-2-2) for eventType 0
    2014-11-11 09:34:06.414 Lync[1044:3c9939dc] ERROR APPLICATION CUcwaAppSession.cpp/2072:Auto-discovery failed, aborting sign-in!
    2014-11-11 09:34:06.414 Lync[1044:3c9939dc] INFO APPLICATION CUcwaAppSession.cpp/997:CUcwaAppSession::setNewActualState() state=0
    2014-11-11 09:34:06.415 Lync[1044:79e2000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component UcwaAutoDiscoverySession on sign-out.
    2014-11-11 09:34:06.415 Lync[1044:79e2000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x14ecd90.
    2014-11-11 09:34:06.416 Lync[1044:7b68000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component MetaDataManager on sign-out.
    2014-11-11 09:34:06.416 Lync[1044:3c9939dc] INFO APPLICATION CCertificateProvisioningService.cpp/544:Clearing certificate from transport: 35ed3513-05b6-49e3-a724-2ce2f7e7ab82
    2014-11-11 09:34:06.416 Lync[1044:3c9939dc] INFO UTILITIES CiOsAppStateQuery.hxx/264:Clearing keep-alive timer callback
    2014-11-11 09:34:06.417 Lync[1044:3c9939dc] INFO APPLICATION CAlertReporter.cpp/64:Alert received! Category 1, Type 201, level 0, error E_SslError (E2-2-2), context '', hasAction=false
    2014-11-11 09:34:06.417 Lync[1044:3c9939dc] INFO APPLICATION CAlertReporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 0 alerts
    2014-11-11 09:34:06.417 Lync[1044:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-AuthenticatedUserGetRequest(0x5e08478): E_SslError (E2-2-2) (RemoteNetworkPermanentError); Done with req.; Stopping resend timer
    2014-11-11 09:34:06.418 Lync[1044:3c9939dc] INFO UI CMUIManager.mm/957:UpdateViews
    2014-11-11 09:34:06.419 Lync[1044:3c9939dc] INFO UI CMUIManager.mm/1025:ActualState = IsSignedOut DesiredState = BeSignedIn DataAvailable = 0 Showing UI = CredentialTableViewController
    2014-11-11 09:34:06.419 Lync[1044:3c9939dc] INFO UI CMTableViewControllerBase.mm/303:MEMORY TRACKING 0x020bb400 CREATED CMCredentialsTableViewController
    2014-11-11 09:34:06.473 Lync[1044:3c9939dc] INFO UI CMSettingsManager.mm/231:CMFirstViewController SETTINGS_LYNCFIRSTRUN_APPLICATION 1
    2014-11-11 09:34:06.473 Lync[1044:3c9939dc] INFO UI CMConversationCommon.mm/43:not signed in
    2014-11-11 09:34:06.473 Lync[1044:3c9939dc] INFO UI CMConversationCommon.mm/43:not signed in
    2014-11-11 09:34:06.473 Lync[1044:3c9939dc] INFO UI CMConversationCommon.mm/43:not signed in
    2014-11-11 09:34:06.474 Lync[1044:3c9939dc] INFO UI CMConversationCommon.mm/43:not signed in
    2014-11-11 09:34:06.474 Lync[1044:3c9939dc] INFO UI CMConversationCommon.mm/43:not signed in
    2014-11-11 09:34:06.474 Lync[1044:3c9939dc] INFO UI CMNotificationManager.mm/697:desired view is alert, size 1
    2014-11-11 09:34:06.474 Lync[1044:3c9939dc] INFO UI CMNotificationManager.mm/737:adding the desired view
    2014-11-11 09:34:06.475 Lync[1044:3c9939dc] INFO UI CMNotificationManager.mm/472:reposition floating views
    2014-11-11 09:34:06.475 Lync[1044:3c9939dc] INFO UI CMAlertViewController.mm/98:showalert is 1
    2014-11-11 09:34:06.475 Lync[1044:3c9939dc] INFO UI CMAlertViewController.mm/102:showalert is 0
    2014-11-11 09:34:06.475 Lync[1044:3c9939dc] INFO UI CMUIUtil.mm/410:Mapping error code = 0x22020002, context = , type = 201
    2014-11-11 09:34:06.481 Lync[1044:3c9939dc] INFO UI CMUIUtil.mm/1714:Mapped error message is 'We can...t verify the certificate from the server. Please contact your support team.

    Well,
    I've changed my web services internal FQDN as per
    this blog.
    I've also added that FQDN and our lyncdiscoverinternal FQDN to our public UCC cert and then bound it to the internal and external web services on the FE server.
    Now I"m getting a web ticket error instead of a certificate trust error.
    .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;;}
    -->
    </style>
    </head>
    <body>
    <div id="header"><h1>Server Error</h1></div>
    <div id="content">
    <div class="content-container"><fieldset>
    <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
    <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
    </fieldset></div>
    </div>
    </body>
    </html>
    </ReceivedResponse>
    2014-11-12 15:25:24.506 Lync[1895:6817000] INFO TRANSPORT CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x14c3e58)
    2014-11-12 15:25:24.507 Lync[1895:3c9939dc] INFO TRANSPORT CWebTicketSession.cpp/986:Received auth error (E_AuthError (E2-3-2)), Invalidating web-ticket for serverUrl(https://webservicesint.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com)
    2014-11-12 15:25:24.507 Lync[1895:3c9939dc] INFO TRANSPORT CWebTicketSession.cpp/997:Invalidated 1 webtickets for https://webservicesint.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com.
    2014-11-12 15:25:24.508 Lync[1895:3c9939dc] INFO TRANSPORT CLiveIdSession.cpp/604:Invalidating liveid tickets matching https://webservicesint.sandvine.com/Autodiscover/AutodiscoverService.svc/root/user?originalDomain=sandvine.com
    2014-11-12 15:25:24.508 Lync[1895:3c9939dc] INFO TRANSPORT CLiveIdSession.cpp/629:Invalidated 0 liveid tickets.
    2014-11-12 15:25:24.508 Lync[1895:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/822:Req. completed, Stopping timer.
    2014-11-12 15:25:24.508 Lync[1895:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1406:Received autodiscovery response with status E_AuthError (E2-3-2)
    2014-11-12 15:25:24.509 Lync[1895:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryService.cpp/1365:Raising Autodiscovery event with status (E_AuthError (E2-3-2)) for eventType (0) AD in progress (0), NL in progress (0)
    2014-11-12 15:25:24.509 Lync[1895:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/417:Received event for type 0 with status E_AuthError (E2-3-2)
    2014-11-12 15:25:24.509 Lync[1895:3c9939dc] INFO APPLICATION CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/496:Raising Autodiscovery event with status E_AuthError (E2-3-2) for eventType 0
    2014-11-12 15:25:24.509 Lync[1895:3c9939dc] ERROR APPLICATION CUcwaAppSession.cpp/2072:Auto-discovery failed, aborting sign-in!
    2014-11-12 15:25:24.509 Lync[1895:3c9939dc] INFO APPLICATION CUcwaAppSession.cpp/997:CUcwaAppSession::setNewActualState() state=0
    2014-11-12 15:25:24.510 Lync[1895:6817000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component UcwaAutoDiscoverySession on sign-out.
    2014-11-12 15:25:24.510 Lync[1895:3c9939dc] INFO APPLICATION CCertificateProvisioningService.cpp/544:Clearing certificate from transport: 139372fc-3cb8-4017-9bfc-fcaa1ab29698
    2014-11-12 15:25:24.511 Lync[1895:6a3d000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component WebTicketSession on sign-out.
    2014-11-12 15:25:24.511 Lync[1895:69bb000] INFO TRANSPORT CHttpRequestProcessor.cpp/134:Clearing request processor for component MetaDataManager on sign-out.
    2014-11-12 15:25:24.511 Lync[1895:6817000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x1434be0.
    2014-11-12 15:25:24.511 Lync[1895:3c9939dc] INFO UTILITIES CiOsAppStateQuery.hxx/264:Clearing keep-alive timer callback
    2014-11-12 15:25:24.512 Lync[1895:6a3d000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x642f6c0.
    2014-11-12 15:25:24.513 Lync[1895:69bb000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x14415d0.
    2014-11-12 15:25:24.514 Lync[1895:6817000] INFO UTILITIES CHttpStreamPool.cpp/599:Releasing stream 0x156e680.
    2014-11-12 15:25:24.516 Lync[1895:3c9939dc] INFO APPLICATION CAlertReporter.cpp/64:Alert received! Category 1, Type 201, level 0, error E_AuthError (E2-3-2), context '', hasAction=false
    2014-11-12 15:25:24.516 Lync[1895:3c9939dc] INFO APPLICATION CAlertReporter.cpp/117:Alert cleared of Category 1, Type 201, cleared 0 alerts
    2014-11-12 15:25:24.516 Lync[1895:3c9939dc] INFO APPLICATION CTransportRequestRetrialQueue.cpp/725:Response received for req. GET-AuthenticatedUserGetRequest(0x14c3e58): E_AuthError (E2-3-2) (RemoteNetworkPermanentError); Done with req.; Stopping resend timer

  • An unknown error occurred (-9807)

    Could someone help me out with this situation because never even an iTunes tech couldn't help me, didn't even recognize this error message and it's driving my mad. (this problem been occurring for nearly a week) How can you create a software and and hire a bunch of people not knowing the flaws in it? and yes I'm a paying customer but if I don't get an answer quit I'm going to have to delete iTunes from my laptop and look for something better.

    Thanks Timmy for being the Apple apologist on the board, but it doesn't excuse them and it doesn't solve the problem. If one person posts here, likely ten are having the same issue. To ask Apple tech support to have enough knowledge to even look at an issue is not unreasonable. What is unreasonable is the answer I got on this subject from Apple, once I spent the afternoon on the phone doing a tech support call to fix this issue. The answer: they have no clue what the issue is, and cannot explain why I have to notebooks (an iBook and a new MacBook) that can contact and download from the iTunes store, but the main machine on the network (all working with the same Airport Express) cannot. There is no logic to this, and unfortunately from Apple, no answer. All except for the annoying apologists who insist on posting how wrong users are for posting problems on here, and then acting high and mighty as if we were unable to have reset the key and done all of this on our own.
    Thank Timmy....really. Help like yours drive the mass toward PCs.

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