Error 9808-Can't log in to store account

None of the posted Apple measures apply to me, as the security box in IE wasn't checked, no security changes have been made. I was able to log in yesterday and download a tv episode no problem, and then today when I see a new episode availible I go to buy it and find ERROR 9808-try again later. I've been at this for an hour! Please help!
I was just able to log in and start downloading a tv episode when the whole application froze. Now I can't log in again, same ERROR!
Message was edited by: KaraThrace

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W.

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