Error 9808
I keep receiving the error message 9808 when I try to download music and it is very frustrating. I have tried troubleshooting in the internet options where it says to enable the 1.0 and 3.0 and they are both enabled already so that isn't working. I cannot find the part in security where I am supposed to uncheck something and restart the computer. Please help because the itunes store help is just giving me things I have already tried. Thanks
I did ask you to post the results of your connectivity tests. I will not be able to help if you don't respond to my requests.
In the meantime, sometimes going into internet options>>advanced tab and unchecking "Check for server certificate revocation" works for an isolated secure connection failure.
You have to restart iTunes for it to take effect.
Similar Messages
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Please help error -9808 when downloading apps in itunes store anyone can help me out
please help error -9808 when downloading apps in itunes store anyone can help me out
Click here > iTunes: Advanced iTunes Store troubleshooting
Then "expand" Specific Conditions and Alert Messages
Then click 9808 -
ITunes store error -9808, can't purchase music or sign in
For a while now, every time I've used the iTunes store, a message comes up saying an unknown error occurred (-9808). It won't let me sign in or download anything. I'm downloading a more recent version of iTunes right now, but I don't think that's the problem. I can't find help for this on the support site. Help! D:
Error 9808 can usually be resolved by adjusting your Internet Options. Try the steps in this article:
iTunes for Windows could not establish a secure connection to the iTunes Store
http://support.apple.com/kb/TS1470 -
Error 9808-Can't log in to store account
None of the posted Apple measures apply to me, as the security box in IE wasn't checked, no security changes have been made. I was able to log in yesterday and download a tv episode no problem, and then today when I see a new episode availible I go to buy it and find ERROR 9808-try again later. I've been at this for an hour! Please help!
I was just able to log in and start downloading a tv episode when the whole application froze. Now I can't log in again, same ERROR!
Message was edited by: KaraThraceHi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
-Griff W. -
Hello, I restored my ipod and now I can't restore my information back on my ipod. I read the manual on how to restore my ipod and I click the ipod under devices but, it won't let me get into the itune store. I keep getting error -9808. What can I do to resolve this problem? Thanks!
Have you seen this Apple support document?
http://support.apple.com/kb/TS2753
B-rock -
I have no idea what is happening. My wifes library shows up on my account as does mine on hers and songs will play but we cant drag them into the library. When I o to turn on home sharing on my account it hits me with error code -9808.
tileguy29 wrote:
error code -9808.
"Error -9808"
This alert is often caused by a perceived security issue due to higher than expected security settings.
Check your computer's date, time, and time zone. If they are not correct, correct them.
If the issue persists, or the changes made to Internet Options revert after restarting your PC, then the issue is likely caused by out of date or incorrectly configured security software. Follow the steps in iTunes for Windows: Troubleshooting security software issues to resolve the issue. -
I keep getting error (-9808) when I try to download a podcast or song
I keep getting error (-9808) when I try to download a podcast or song. I have searched the discussions & help section, but cannot find this error code anywhere. How do I fix this? Thanks. Jeff
OK, you turned off your filewall, but did you disable Norton Internet Security completely? For some issues just disabling the firewall is not enough. I once had a connection problem with Gracenote that went away when NIS was disabled, but turning off every element of NIS individually and together did not work.
Some people have found adding the following to trusted domains helped:
phobos.apple.com
phobos.apple.com.edgesuite.net
http://docs.info.apple.com/article.html?artnum=93434
Occasionally flushing the DNS Resolver cache helps:
http://docs.info.apple.com/article.html?artnum=304084
Are you able to connect to the store normally with just downloading affected, or is there a general store connection problem?
The other thing is have you run your network diagnostics from the iTunes Help menu? Posting the result might help. -
my phone was running really slow and i had to update the OS.
when i did this, the phone when black so i tried the restore.
when it's about to get done with the restore, a screen pops up on the itunes that says "unable to connect to Itunes, Error -9808"
this doesn't allow my phone to fully restore or update and now i have nothing on my phone, can't make calls or anything
HELP!after all the firmware gets updated, and it's ready to re sync all the info, this is the message we get
"We could not complete your itunes store request. An unknown error occured (-9808)" -
I fixed Error (-9808) but can't fix Error (-1202)
I had Errors 9808 and 1202.
- I couldn't redeem a gift card, but I right clicked the "redeem" link and copied it into my browser (Google Chrome) address bar and was able to redeem it.
Error 9808 Solved!
- I couldn't buy a song because when I click buy, it asks me to sign in, then asks me to confirm my billing method information. When the billing information page loads, I go to choose my methods, but whatever I click on that page, a box pops up giving me Error 1202.
I went to Control Panel - Internet Options - and changed the couple advanced settings.
I downloaded the very latest version of iTunes (what, 10.5 I believe?)
I changed my computer's security settings to allow iTunes.
---- I'm aware that others are having this issue, but I am tech-savvy and still cannot fix this issue.
Please respond with help. If you're having the same problem, just bookmark the discussion.
Telling me you have the same problem and don't know what to do, honestly helps nobody
Thank You In Advance!Problem Solved!!!
To solve the issue, I got on the iTunes App on my iPod and chose the billing method, so then when I got back on iTunes on my PC, it was ready to go and I bought all my music
Hope this may help anyone with the same problem! -
Unknown error (-9808)
When I try to download a tune from the itunes store a message comes up saying that unknown error (-9808). My university doesn't allow all programmes to work on the network but my flatmates have no problems with the itunes store on their computer.
thanks, this is what i got:
DNS Servers:
Active Connection: On Campus CampusNet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: Yes
HTTP Proxy: wwwcache.stir.ac.uk:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808). -
Hi. I can connect to the internet, and my itunes opens the app store, but i can't even create a new account to sign in... I keep getting the message "error -9808". I've been trying for several days now, and still can't create a new account... please help. am using windows xp and the latest version of itunes.
Hello manoj.oyster,
Thank you for contributing to the Apple Support Communities.
It sounds like apps can't be downloaded from the App Store over Wi-Fi. Since downloads work over 3G and you've already restored your iPhone, I'd recommend troubleshooting your Wi-Fi connection next.
Use the following tips to further isolate the issue with downloading apps over Wi-Fi:
Make sure your router is on and that you're within range.
If you're too far from your router you won't get a signal, so make sure you're within range.
Check all of your cables and connections.
If you still can’t connect to your network or get online, make sure your router is connected to the modem and turned on.
For more help, try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
• Unplug your router and plug it back in.
• Unplug your cable or DSL modem and plug it back in.
Get more help
If someone else set up your network, ask them for help. If you’re using a network at a company, school, hotel, store, or other free Wi-Fi location, find an employee for assistance.
If you're connected to a Wi-Fi network but you can’t get online, try to use your Wi-Fi network on other devices. If you can’t get online using your other devices, there might be a service outage. Call your cable company or internet provider for help.
Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.
Update your Wi-Fi router with the latest firmware and make sure the router supports your Apple product. For more information, contact the manufacturer of your router.
From:
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support
Sincerely,
Jeremy -
i just received my i phone 4,inserted Amayim with 4G plan,but showing noservice and bar with emergency calls only screen.Also when i down loaded i tunes to my laptop (windows7) there is an error(9808) message saying i tunes store not supported completely.
first of all the iphone 4 is not a 4G phone
second it sounds like your iphone could be locked to another operator then the sim you have inserted -
I can't login caused of an unknown error (-9808)
I can't login caused of an unknown error (-9808) since a few weeks. I know my Apple ID and the right password...
I also can't create a new account, but the connenction to the internet is there and I can also use the itunes store with all functionalities exept the log in...
All the other desciptions of this error (-9808) and sugestions don't work. I've also got the latest version of itunes.I've seen this before but I'm a bit unsure of these kind of things. Is it really trustworthy? But thanks anyway for the answer, I'll probably try it anyway.
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Error 9808 all the time....HELP
Hi Guys
I have suddenly started getting error when I try to login to itunes store or download anything. I can get on the store but when I go further i get error 9808 saying "there is problem try again later".
I have read the threads and tried disabling norton 360 firewall, tried uninstalling itunes then restarting then downloading...restarting again and installing and guess what....still getting the error!
I have tried everything I can see on discussion boards and I am still getting this **** message. Is it a itunes fault or at my end??? Help anyone!
Cheers
SteveLikewise. Emailed support and received email advice to uninstal and upgrade to latest version, which I had already. Did that, but still get same issue. Clearly a problem with latest release. Must be related to other guys who have problem getting utunes they have paid for. About time Apple owned up to a huge issue on the new release. Hopefully some people are staying up all night trying to resolve.
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I am getting an error 9808 when attempting to connect my new iphone 4S
Type "9808" into the search bar at the top of this page by "Support" and read the resulting help article.
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Error -9808 when trying to purchase
When i try and purchase a song i get an error message "an unknown error occured (-9808). There was an error in the iTunes store. Try again later". I got this yesterday and thought it was just a glitch but it is still happening. Any suggestions what the problem is?
hi madisonave
try this
http://discussions.apple.com/thread.jspa?threadID=2003533&tstart=0
or this http://hijinksinc.com/2008/03/15/itunes-error-9808/
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