Error -9812 everytime i try to sync iphone??

so i just restored my mom's iphone and i wanted to put all the files back in
but then it said 'cannot complete your itunes store request. an unknown error occurred (-9812)' and i was wondering why it is like this?
i have little experience with computers so i have no clue what to do...
i tried turning off the modem and that didn't work...
i also tried clearing out the DNS too
please help!!
ps- as i said, i have little experience..
if you can help, that would be FANTASTIC!!
thank you
Message was edited by: Charleene

try if this helps: http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html.
here's the official troubleshooting tips: http://support.apple.com/kb/TS3297
JGG

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