Error (-9812) ?

im trying to purchase a song from the music store and keep getting this error message. it completey reads "iTunes could not connect to the Music Store. An unknown error occurred(-9812). Make sure your connection is active and try again." well my connection is active and i cant figure out what is wrong, any suggestions?

Really short answer: most likely your antivirus/security software is inadvertently causing interference. Temporarily turn off your antivirus software -- especially a firewall or anything that scans anything. Then authorize your computer in ITunes, sign in, and get your music playing. Then turn everything back on.
Technically, all you really need to turn off is web antivirus scanning. For most users, though, it is simpler and easier to just temporarily turn off the whole security suite (emphasis on temporary).
Each security suite is different. If you happen to be using Kaspersky Internet Security version 6, first make sure you have the latest rev from kaspersky.com. Then, to just disable HTTPS scanning, go to Settings | Web Antivirus | HTTP (click on blue writing) | check "do not check encrypted connections".
Apple tech support is recommending going through a MS Knowledgebase article on other threads in this forum. That KB article suggests many highly technical things to check on. For 99% of users with this problem, however, web anti-virus scanning software (which uses certificate switching to do what it does) is probably the cause. Thus, I would suggest this troubleshooting step before going through the MS KB article steps. Good luck.

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Keep getting error (-9812) message in itunes

Hello, I really hope someone can help me.
I am currently unable to sign into itunes as each time I try I get the message - We could not complete your itunes store request. An unknown error has occurred - I have never had any problems before however so I have no idea what to do.
I was hoping to take advantage of the home share so me and my girlfriend could have both our iphone on it and my ipod.
Please could someone help explain what has happened.
Kind Regards
Dave

Just doublechecking, Dave. Have you worked through the following document in the course of your troubleshooting to date?
[iTunes for Windows: Error -9812 when accessing the iTunes Store|http://support.apple.com/kb/TA23179]

ITunes for Windows: Error -9812 when accessing the iTunes Store

So here is the situation. When I try to access our iTunes U site from the public link it works great, when I go thru the link that has me authenticicate it works on macs but on PC's I get the error message "iTunes for Windows: Error -9812 when accessing the iTunes Store" it's happening all thru our campus with PC users. Any ideas?????

We're having similar connection issues, and the error log on our web server says something about a certificate error. I noted that last year on this date there were messages related to certificates. Is it possible they are updated every Dec 2, and we should count on some down time?
Katie

Error -9812 everytime i try to sync iphone??

so i just restored my mom's iphone and i wanted to put all the files back in
but then it said 'cannot complete your itunes store request. an unknown error occurred (-9812)' and i was wondering why it is like this?
i have little experience with computers so i have no clue what to do...
i tried turning off the modem and that didn't work...
i also tried clearing out the DNS too
please help!!
ps- as i said, i have little experience..
if you can help, that would be FANTASTIC!!
thank you
Message was edited by: Charleene

try if this helps: http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html.
here's the official troubleshooting tips: http://support.apple.com/kb/TS3297
JGG

Error -9812 after trying to update ipod touch to iOS 4

I tried to update my 2nd Generation ipod touch to iOS 4. After it went through downloading and it started to back up so I left it and when i came back the "connect to itunes screen was on my ipod. I tried reconnecting it to itunes but then an error message popped up saying that it "cannot connect to itunes store. unknown error (-9812)." There are no options for the ipod under the device menu.
Please help!!
Thank -you
P.S. I am running windows XP

stevie_why wrote:
unknown error (-9812)
try if his helps: http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html
here's the official troubleshooting tips: http://support.apple.com/kb/TS3297
JGG

Itune Error (-9812).. Help

Hi. I was helping my fren setting up his iphone 3GS. But when i try to connect it to the istore. It's show me this error. Anyone can help. It's shown there " We could not complete your iTunes Store request. An unknown error occurred (-9812). Thanks

hi grant_w12!
are you still getting the -9812?
the Apple KB doc on it was updated earlier today. there's now an alternate troubleshooting technique listed:
iTunes for Windows: Error -9812 when accessing the iTunes Music Store
... here's a direct link through to the MS KB doc that is referenced:
(MS) You cannot install some updates or programs
love, b

Unkown error 9812 help!!!!

i do the update to Ios4.0 it installs then when connect to itunes it recognises my iphone but then this pops up:
We could not complete your itunes store request. An unknown error occurred (-9812).
There was an error in the itunes store. Please try again later
i try again and again, but nothing. and on the phone screen it still has connect to itunes. help please...

Found this to be helpful in another forum. I clicked on the link and installed the update, my phone was immediately found and I'm currently updating to OS 4. I had previously went into Add/Remove Programs and "Repaired" iTunes as well as backed up as well as removed all my music from my iPhone before I found this update. Good luck!
http://discussions.apple.com/thread.jspa?threadID=2477382&tstart=-1
Posted by user: Chikana, Jun 26, 2010 3:26 PM
I posted my issues in a different forum (iTunes) and got an answer from Jolly Giant. He/She suggested I update my Root Kit by going to link provided below. The link is for the 2009 update, but I download the 2009 and 2010 just to be safe. I had to restart my computer, but my iPod is working fine now. Hopefully this will work for some of you.
http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html

Another Login Problem - Error 9812, PLEASE HELP!!!

It works fine in OSX but once I change to windows, the iTunes store keep saying error-9812
Here is the diagnostics thing...
Microsoft Windows Vista Professional (Build 6000)
Apple Computer, Inc. MacBook1,1
iTunes 7.4.2.4
Current user is not an administrator.
Network Adapter Information
Adapter Name: {25E90BAD-42B6-4700-BC2D-6E3204E3308E}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers:
Adapter Name: {29ABB9F0-3A26-413E-A9A6-B169AE1F4388}
Description: Atheros AR5006EXS Wireless Network Adapter
IP Address: 192.168.15.4
Subnet Mask: 255.255.255.224
Default Gateway: 192.168.15.1
DHCP Enabled: Yes
DHCP Server: 192.168.15.1
Lease Obtained: Tue Oct 02 22:45:58 2007
Lease Expires: Wed Oct 03 22:45:58 2007
DNS Servers: 10.1.1.1
Adapter Name: {8718E1A5-77F3-4FAB-9FBA-FE46801B328B}
Description: Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9812).

Try updating or disabling any internet security (anti-virus, firewall, etc) on your comp and try again.
Or maybe something here can help:
http://discussions.apple.com/thread.jspa?messageID=5309099&#5309099

Error(-9812) please help

okay when i try to download music error(-9812)check your connection. please help

Try updating or disabling any internet security (anti-virus, firewall, etc) on your comp and try again.
Or maybe something here can help:
http://discussions.apple.com/thread.jspa?messageID=5309099&#5309099

Error -9812, phone is frozen updating to 4.1

When getting the update for my iPhone the ETA seemed long so I went elsewhere, so when I returned I find this error -9812 on the screen. Now my phone shows a picture of a USB cord with an arrow pointing to the iTunes icon. I did the Sleep/home hold but it always goes back to that same image.

http://img.photobucket.com/albums/v147/IcY_SeeD/Picture048.jpg
http://img.photobucket.com/albums/v147/IcY_SeeD/Picture047.jpg
Here's pictures

Anyone have a fix for Unknown Error (-9812)?

Whenever I try to log on to my iTunes account, I keep getting the following message:
"We could not complete your iTunes store request. An unknown error occurred
(-9812). There was an error in the iTunes store. Please try again later."
I've tried shutting down my router and modem (something that was recommended on another thread), going into my Kaspersky Security/Firewall settings and adding iTunes.com to the list of trusted sites, but all with no success. Can anyone help me... PLEASE?

Oh - I answered on your other post.
Try turning your cable modem off for a minute.
Here's an article on that error, easily found by googling itunes error 9812:
http://docs.info.apple.com/article.html?artnum=301520

Unkown error (-9812)

I'm having trouble accessing the iTunes store. I keep on getting
"We could not complete your iTunes Store request. And unknown error occured (-9812). There was an error in the itunes sotre. Please try again later."
I contacted support and they said it was just a temporary issue but it's been going on for several weeks now.
My connection works fine. Another computer (Intel Macbook 10.4.11) can connect fine no problem.
I'm not running Norton or any firewalls...my credit card info on my account is up to date...date & time are correct...
It seems to be a Windows error message: http://docs.info.apple.com/article.html?artnum=301520
Any help would be appreciated. Its killing me because I can't authorize any of my purchased music
EDIT: I looked through the forums but couldn't find anything that helped.
Message was edited by: Chris50

Found this to be helpful in another forum. I clicked on the link and installed the update, my phone was immediately found and I'm currently updating to OS 4. I had previously went into Add/Remove Programs and "Repaired" iTunes as well as backed up as well as removed all my music from my iPhone before I found this update. Good luck!
http://discussions.apple.com/thread.jspa?threadID=2477382&tstart=-1
Posted by user: Chikana, Jun 26, 2010 3:26 PM
I posted my issues in a different forum (iTunes) and got an answer from Jolly Giant. He/She suggested I update my Root Kit by going to link provided below. The link is for the 2009 update, but I download the 2009 and 2010 just to be safe. I had to restart my computer, but my iPod is working fine now. Hopefully this will work for some of you.
http://blog.macguy.info/2010/01/itunes-error-9812-itunes-for-windows.html

How to find out podcast's URL (to add it manually; iTunes Store error -9812

I'm trying to subscribe to the free podcast called TEDtalks. I've located it in the iTunes Store, but when I hit "subscribe", I get "unknown error -9812". Same thing when I try to log in to the store. Nothing I've tried helps resolve this error (it started after I added some SSL certificates to my keychain). Anyway, I want to add the URL to this podcast to iTunes manually (through the Advanced menu). How do I find out the URL? I've done this before for other podcasts, but I just can't seem to figure out what the URL is for this one. I can subscribe to it on another Mac; if I do that, can I get it to display the URL it's using so that I can add it by hand?

Graham K. Rogers wrote:
That is a bit of a nuisance as the site itself does not have an easily visible URL for the podcast. Fortunately, a Google search comes up with Learn Out Loud which shows this:
*http://feeds.feedburner.com/TEDTalks_audio*
as the feed URL. Copy and paste that into the advanced menu of iTunes.
awesome!! Thank you so much. The darn TED website doesn't have it and I spent a lot of time googling looking for it. And the iTunes store doesn't let me log in. But this does the trick - fantastic.
Mike

ITunes Store Unknown Error -9812 when trying to Activate iPhone 4

Hi, I have received my lovely new iPhone 4 and I can't activate it, the error I get is: "an unknown error occurred (-9812)" when trying to access the store.
My configuration is iTunes 9.2.1.5 (64 bit) on Windows 7 (64 bit)
Can anyone advise?
Many thanks
Nick

Hi,
Have you managed to find a solution to your problem as I am having exactly the same issue. And I am fed up with re-installing i-tunes!
Thanks

Unknown error (-9812)

greetings all. Recently my wife had got me a iTunes gift card and when I went to redeem it, I got a pop-up window stating that there was an unknown error that occurred with the code 9812. I'm using the newest version of iTunes, v. 8.2.0.23, I also followed the trouble-shooting guide up front to make sure my firewall exceptions were good, which they were. Any help appreciated, thanks!
- Matthew

I have the same error:
http://discussions.apple.com/thread.jspa?messageID=10109406#10109406
I just upgraded to iTunes 9, but same problem

Error (-9812) ?

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