Error (-9813) help!

One day iTunes works, and the next you are out in the cold...I keep getting the message:
"iTunes could not connect to the iTunes store. An unknown error occurred (-9813). Make sure your network connection is active and try again."
My network connection has no problems. My only problem is not being able to access the cart for my iTunes. Radio and browsing the store are unaffected. Anyone have any thoughts on how to remedy? Thank you! =)
PowerBook G4 12-inch Mac OS X (10.4.10)

it could be an issue with the keychain. try this:
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh1777.html
iBook G4 late 2005 Mac OS X (10.4.10)

Similar Messages

Error 9813 when I try to authorize my tracks

Is there a problem with authorizing more than two accounts of purchased music on one computer? My brother's music is already authorized but when I added my purchased music and attempt to play them, I try to log in but get the error 9813. I wasn't sure if this was just a biproduct of the technical issues the store has been having today or not. Any help would be appreciated.

Doublechecking. Did you also check on the system preferences (for Sharing) as per the 1008 section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document?
iTunes: Advanced iTunes Store troubleshooting

ITunes error -9813

I updated to the iTunes 8.2 (23) and then tried to update my iPhone to OS 3.0. The OS didn't install so my phone doesn't work and when I connect it to iTunes I get the following error:
We could not complete your iTunes Store request.
An unknown error occurred (-9813).
There was an error in the iTunes Store. Please try again later.
I also get this message if I try to view my account. I read that this has to do with the keychain and have already tried resetting and repairing the keychain but it did not help. Any suggestions?

The "Error 9813" alert occurs when there is an issue with the root certificate in a Keychain. Root certificates are stored in a system keychain located at :
/System/Library/Keychains/X509Anchors
These roots are used by Mac OS X system software to evaluate trust for secure web connections, secure e-mail, and other PKI interactions.
There are a few possible resolutions for this issue:
1. Quit iTunes, open Safari, and choose Empty Cache from the Safari Menu. Return to the iTunes Store and test to see if the issue is resolved,
2. Copy the "X509Anchors SystemRootCertificates.keychain", and "SystemCACertificates.keychain" files from another computer running the exact same version of Mac OS X as your computer, restart, and test.
3. Reinstall Mac OS X on your computer.

What is "error 9813?"

I am new to downloading podcasts. Each time I try, I get the error message "9813" which says the problem is with I Tunes. Can anyone help?? Thanks.

Other forums on various websites seem to suggest this is a keychain error.
This post offers suggestions for 10.3; not sure if it works in 10.4, but definitely not 10.5
http://forums.macosxhints.com/showpost.php?p=193131&postcount=5
This suggests verifying and repairing, in Keychain First Aid
http://forums.macnn.com/82/applications/309536/error-9813-itunes-trying-login-it ms/
http://discussions.apple.com/thread.jspa;jsessionid=aSZIOXk8m64efwTkV2?messageID =2836522&#2836522
CG

Can't sign in to iTunes or download music "Unknown Error (-9813)"

Every time I try to sign into iTunes to download music I get the following message:
"We could not complete your iTunes Store request. An unknown error occurred (-9813)"
I tried uninstalling and reinstalling iTunes and that didn't help....

My nephew is having the same issue as of today. Opens iTunes 8.0.2, clicks Sign In. Tried to create a new account, got the unknown error -9813.
We created an AppleID through the website (that only worked in Firefox, not in Safari 3.2.1) and then clicked sign in. We entered his info, same thing, error -9813.
He's on an iMac running 10.4.11.
I'm going to say this is a bug or recent issue.

Windows - No Disk Error - Please help!

Windows - No Disk Error - Please help!
Hi,
I have the following set up:
* Lenovo T-61p
* Windows XP Pro, SP 3
* HP Photosmart 8250 printer (with nothing plugged into the various card readers, and USB slot in the printer)
I am getting the following error:
Windows - No Disk
Exception Processing Message 0xc0000013 Parameters 0x75CE023C
0x84C40C84 0x75CE023C
I have done a lof experimenting and thru process of elimination, and believe I have determined that this only happens when the HP Photosmart 8250 printer is plugged in to the USB slot of the computer.
I can stop it from happening by safely removing hardware, and removing the drive that the 8250 creates on your computer when you plug it in. In my case, this is drive E. I'm guessing if there was something in the the various card readers, and USB slot in the printer, that's what those would be, but I don't those use those functions of the printer.
I understand there is more at work than simply the printer, because I did not used to get this error, so some software changed as well, that is scanning all ports, and finding a drive that has no disk, and producing the error.
A simple google search finds a lot people all over the world having this problem, and are solving it in different ways, because the suspected source is different: Norton, HP, etc.
I have tried everything I have read, and the only thing that works was my own idea, of manually safely removing the drive the printer creates each time I plug in the printer.
Anyone every any better, more permanent solutions? Or know what the real root of the problem is? What is scanning all the drives and being showing an error message because it found an empty drive?
Thanks and Happy Holidays/New Year!

I've been getting the same error on my 4G nano for the past week. I've had my nano for about a month and the first few weeks were fine. Tried it on 2 different computers (Vista and XP) and same problem. Tried it on a 3rd (XP) and it started ok. Problem started coming back after a day.
I was able to find a quick fix though. I noticed that sometimes the message says something like "iexplore.exe... no disk..." even if I don't even use IE. What I do is end iexplore.exe on task manager before running iTunes and syncing my nano. I don't get the error whenever I do this, but one drawback is that the contents of my nano suddenly pops up in a window - even when disk use is not enabled.
I've reset/restored my nano dozens and dozens of times to make sure it's clean. Leads me to believe it's a driver issue. Either that or I have a friggin malware problem I can't seem to find.
I'll be posting updates every now and then. I'm no expert so I'm hoping an Apple expert also steps in to give some input.

My iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

my iphone 4s wont turn on with out being pluged in and when i unplug it it dies instantly i pluged it in put it in dfu mode and tried to restore it hoping it might help but its stuck in dfu and has restore error 21 help!!!

Hey jestinsinclairr,
Thanks for using Apple Support Communities.
After reviewing your post, it sounds like you had one issue and then got a second trying to resolve the first. A frustrating situation for sure. The first article linked has what to do if it is not powering on unless plugged in. The second article addresses the error you are receiving when trying to restore.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694#10
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Have a nice day,
Mario

My ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

my ipod generation 5 will not come out of recovery mode. i was simply updating my software and this happened. it will not let me restore it comes up with and error. please help, thanks.

Hey erinoneill24,
Thanks for using Apple Support Communities.
Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
iPod displays "Use iTunes to restore" message
http://support.apple.com/kb/ts1441?viewlocale=it_it
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808?viewlocale=de_DE_1
If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
Have a nice day,
Mario

I cannot use iCloud on Windows 7, as it won't recognize my apple ID when i try to sign in to icloud it i get error saying "you can't sign in because of a server error (please help some one)

I cannot use iCloud on Windows 7, as it won't recognize my apple ID when i try to sign in to icloud it i get error saying "you can't sign in because of a server error (please help some one)

Although your message isn't mentioned in the symptoms, let's try the following document with that one:
Apple software on Windows: May see performance issues and blank iTunes Store

I purchased a IMac in Feb later I added a Seagate ext. hard drive. On April 29 I received an errors that the ext. Drive may be a read only and not backing up files. I'm unable to check disk permission or correct errors. Help would be appreciated.

I purchased a IMac in Feb later I added a Seagate ext. hard drive. On April 29 I received an errors that the ext. Drive may be a read only and not backing up files. I'm unable to check disk permission or correct errors. Help would be appreciated.

Click on the hard drive on the desktop, then File > Get Info. What does it say about permissions? If this is just a data drive you may want to consider "ignore ownership on this volume".
Otherwise I can only say I have not been reading good things about Seagate drives recently. I have some of their rock-solid ones from about 10 years ago (still running well), but now...?

My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

My ipad2 won't accept my apple password for new app install. I've tried several time and get a pop up "unknown error". Help?

Sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.

Acrobat Error - need help! - Acrobat 9 Pro

When I try to open an acrobat files my it trys to Open EVERY acrobat file on my computer and does so until I get the following message
"There was an error opening this document. The maximum number of files are already open. No other files can be opened or printed until some are closed"
Then I have to force quit.
This just started happending a few months ago
I am on a Mac OSX
I need help! Any suggestions?
Debbie

I have a 10.5.8
I am not that technical so not sure what you mean about applejack etc.
Thanks for helping!
Debbie
Date: Sat, 10 Apr 2010 13:03:28 -0600
From: [email protected]
To: [email protected]
Subject: Acrobat Error - need help! - Acrobat 9 Pro
What version of OS X? Some people have luck by clearing their caches. This can be done with Applejack in 10.5. Onyx will work in SL.
>

Error in Help Cells - Auxiliary cells moved to help cells in load

Hi Guru,
While checking the report to execute, the workbook was getting locked and is giving blank screen as output. So I changed the optimisation property to 9 and run the regeneration. Then after some time regenartion, I am getting an error popping up as
"Formula term 4AV51CL1HRRY04IFEYTQ5L9U4 003 4EMAD2U9D735WQ84F3YFS08DM is not available". Similar kind of 8 errors. When I click on OK, the query is going to debug mode and while running it is giving output as the same error message..
When I opened the query in designer mode, it is showing error in help cells as
"Errors: Invalid help cell 'Reference Cell' 'Auxiliary Cell 2'; move 'Reference Cell' 'Auxiliary Cell 2' to cells".
I didnt use any help cells in development and there is no error I am getting in development environment. This isse is happening in quality environment.
So I will appreciate, if some body can explain what is HelpCells/AUxiliary cells?
When it is getting created?
How can I resolve this issue?
Good Answers will be rewarded with points.
Regards
Mathew
Note:We are in support package 8 Patch 1of BI AddOn 7.x(based on 7.10) revision 581

Hi Mathew,
Go to the Properties section in Query on right hand side, scroll down slowly to see .."HELP CELLS". or next to the TOP menus in Query, you see some icons, make sure in the VIEW MENU, you selected STANDARD TOOL BARS, and below the icons after basic, like open, SAVe, next to those, there are some set of icons, in that 4th icon is FOR CELLS..once you click, it will take you to CELL, CREATION SCREEN, in which each cell you can create SELECTION OR FORMULA OR just select..
below that you can see a NAME called "VIRTUAL" and after that there is an empty WHITE BLANK where you can create "AUXILLARY CELLS" by right clicking, you see options like FORMULA OR SELECTION. THIS can be used on the upper VIRTUAL CELLS ..
i hope this clears your CELLS ANSD AUXILLARY CELLS.

Error saving help text !

What's the maxsize of a Item Helptext.
Recieving following error when trying to add helptext larger than approx 2000 characters:
Error saving help text for item "2863318983774284".
Thanks Gunnar
Message was edited by:
ganderss

just testing RSS freshness ;)
sorry

Error 9006 help

so today i recived my uncles iphone 4s and he has forgotten the itunes password when i put it in recorvey mode it keeps coming up with error 9006 so how do you resolve it

Good day thomasallen818,
It sounds as if you are trying to do a restore of your uncle's iPhone and iTunes is giving your an error 9006 when you try to do so, is that right? This article tells what to do for various errors while restoring an iPhone -
Resolve iOS update and restore errors in iTunes - Apple Support
If the basic steps in that article are unable to resolve the issue, this article has some specific steps for that error -
Get help with iOS update and restore errors - Apple Support
Specifically -
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Thanks for using Apple Support Communities.
Safe computing,
Brett L

Error (-9813) help!

Similar Messages

Maybe you are looking for