Error accessing the UWL only with one user

Hi,
We have a problem only with one user, when the user access the UWL get the following error:
Runtime error in the portal
Exception in processing request, send the ID of exception to your portal ADMINISTRATION
ID exception 10:54_21/10/11_0037_8766350
The other user does not have problems accessing the mailbox.
The user is assigned the role of the mailbox correctly.
Any idea what may be the problem?
Thanks and regards

Hello,
The best way to see what these issues are is to check the trace for when the run time error has occured:
Log on to the portal, recreate the runtime error. Then follow:
1596214 How to find the latest default trace from right after
reproducing an issue. Please ensure that you have reproduced the
issue with a user that is experiencing the issue that you have reported. When you find the most recent default trace file, copy and paste the numbers from the portal screen and do a ctrl + F with the trace file opened and paste in the runtime error. Now you should be able to see what is causing this issue.
Then when you get this information, please paste or attach the file here that contains the runtime error for the user. From this we should be able to figure out why the user is getting this.
Also as an admin user, try clearing this users personalizations on the Universal Worklist first.
Please clear all personalizations with the affected user and retest.
Here is the help link to show you how to clear the personalizations:
http://help.sap.com/saphelp_nw70/helpdata/EN/29
/441f6f09364bcab17f94490555bee4/content.htm
If clearing the personalizations does not help this user, please attach the trace file showing the runtime error.
Beth Maben
EP - Senior Support Consultant II
AGS Primary Support
Global Support Centre Ireland
Please see the UWL Wiki @
https://www.sdn.sap.com/irj/scn/wiki?path=/display/bpx/uwl+faq ***

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