Error adding new business partners

Question

Hi all,
When we try to add new business partners, we get the system error message stating "Accounts receivable/payable is missing [Business Partner - Accounts Receivable/Payable]  [Message 3502-14].   This is a bit of a worry as it does note happen in the test database, and this occurs with every account that tries to carry the action out. Anyone got any ideas?
Cheers,
Nick Reese

Answer 1

Hi Nick,
the application is telling you that one of the mandatory control accounts is not pre-defined under Administration -> Set-up -> Financial -> GL account deteremination -> Purchasing -> General tab.
Not all localisations come with all default GL accounts pre-determined & the company accountant should either enter their preferred default accounts in the GL account determination or manually enter it/them in the individual BP master record. The system will not allow addition of a BP is the mandatory accounts are not defined & return with the error message you experience.
Therefore, either enter all accounts in the GL account determination, or, while you're creating the new BP, go to the tab 'accounting' -> tab 'general' & enter the accounts payable account. Click on the button with the 3 dots toalso  define the DP receivables & open debts accounts if necessary.
It happens quite often that an accountant pre-defines the most common control accounts, but leaves the more rarely used ones blank, such as the EU Accounts payable, for example. So if you create an EU vendor & don't enter the account manually, the error message is triggered.
All the best,
Kerstin