Error: Adobe Photoshop CS5 has stopped working (Windows 7)
Photoshop started throwing this error message yesterday out of the blue, I've no idea what, if anything, on my computer has changed to cause it to happen - it's been working uninterrupted for over a year.
I've tried a few things mentioned in other posts and on other forums (removing possible problem fonts, renaming plugins) but my problem seems to be slightly different - Photoshop crashes as soon as it's finished loading, not when opening a file or an image, so I can't get into any menus to disable OpenGL, filters, or change any settings.
That also means that I can't deactivate Photoshop, and I can't uninstall it because Adobe Application Manager throws the same error. Illustrator CS5 now also throws the same error when I start it.
The event log error for Adobe Photoshop is;
Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8cbc
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b600781
Exception code: 0xc0000417
Fault offset: 0x0007c696
Faulting process id: 0x1acc
Faulting application start time: 0x01cfc82200ce8c71
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5\amtlib.dll
Report Id: 428029d6-3415-11e4-bf71-9cb70d00e8b9
The event log error for Adobe Illustrator is;
Faulting application name: Illustrator.exe, version: 15.0.0.399, time stamp: 0x4bad3bbf
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b600781
Exception code: 0xc0000417
Fault offset: 0x0007c696
Faulting process id: 0x1428
Faulting application start time: 0x01cfc82638156214
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\amtlib.dll
Report Id: 9534df09-3419-11e4-bf71-9cb70d00e8b9
The event log error for Adobe Application Manager (when trying to uninstall) is;
Faulting application name: PDApp.exe, version: 1.0.175.0, time stamp: 0x4b91830a
Faulting module name: adobe_oobelib.dll, version: 1.0.0.65, time stamp: 0x4b866450
Exception code: 0xc0000417
Fault offset: 0x00043dea
Faulting process id: 0x1ff0
Faulting application start time: 0x01cfc825396b0755
Faulting application path: C:\Program Files\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe
Faulting module path: C:\Program Files\Common Files\Adobe\OOBE\PDApp\LWA\adobe_oobelib.dll
Report Id: 80a5dc63-3418-11e4-bf71-9cb70d00e8b9
I'm hoping to stop short of having to reinstall windows, that's looking like the only solution at the moment. Any help would be greatly appreciated!
DXDiag information;
System Information
Timeofthisreport:9/4/2014,11:48:55
Machinename:ID_45863
OperatingSystem:Windows7Enterprise32-bit(6.1,Build7601)ServicePack1(7601.win7sp1_gdr.14030 3-2144)
Language:English(RegionalSetting:English)
SystemManufacturer:DellInc.
SystemModel:LatitudeE5420
BIOS:DefaultSystemBIOS
Processor:Intel(R)Core(TM)[email protected](4CPUs),~2.2GHz
Memory:4096MBRAM
AvailableOSMemory:3240MBRAM
PageFile:3407MBused,3072MBavailable
WindowsDir:C:\windows
DirectXVersion:DirectX11
DXSetupParameters:Notfound
UserDPISetting:UsingSystemDPI
SystemDPISetting:96DPI(100percent)
DWMDPIScaling:Disabled
DxDiagVersion:6.01.7601.1751432bitUnicode
DisplayDevices
Cardname:Intel(R)HDGraphicsFamily
Manufacturer:IntelCorporation
Chiptype:Intel(R)HDGraphicsFamily
DACtype:Internal
DeviceKey:Enum\PCI\VEN_8086&DEV_0116&SUBSYS_049B1028&REV_09
DisplayMemory:1428MB
DedicatedMemory:64MB
SharedMemory:1364MB
CurrentMode:1680x1050(32bit)(59Hz)
MonitorName:GenericPnPMonitor
MonitorModel:DELLP2210
MonitorId:DEL404C
NativeMode:1680x1050(p)(59.954Hz)
OutputType:HD15
DriverName:igdumdx32.dll,igd10umd32.dll,igd10umd32.dll
DriverFileVersion:8.15.0010.2353(English)
DriverVersion:8.15.10.2353
DDIVersion:10.1
DriverModel:WDDM1.1
DriverAttributes:FinalRetail
DriverDate/Size:4/5/201102:57:06,575488bytes
WHQLLogo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-A97A-9124A9C2C535}
Vendor ID: 0x8086
Device ID: 0x0116
SubSys ID: 0x049B1028
Revision ID: 0x0009
Driver Strong Name: oem14.inf:Intel.Mfg.NT.6.1:iSNBM0:8.15.10.2353:pci\ven_8086&dev_0116&subsys_049b1028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps:
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_049B1028&REV_09
Display Memory: 1428 MB
Dedicated Memory: 64 MB
Shared Memory: 1364 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL 1907FP
Monitor Id: DEL4015
Native Mode: 1280 x 1024(p) (60.020Hz)
Output Type: DVI
Driver Name: igdumdx32.dll,igd10umd32.dll,igd10umd32.dll
Driver File Version: 8.15.0010.2353 (English)
Driver Version: 8.15.10.2353
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/5/2011 02:57:06, 575488 bytes
WHQL Logo'd:Yes
WHQLDateStamp:
DeviceIdentifier:{D7B78E66-4256-11CF-A97A-9124A9C2C535}
VendorID:0x8086
DeviceID:0x0116
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RankOfDriver:00E60001
VideoAccel:ModeMPEG2_AModeMPEG2_CModeWMV9_CModeVC1_C
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D3D9Overlay:Supported
DXVA-HD:Supported
DDrawStatus:Enabled
D3DStatus:Enabled
AGPStatus:Enabled
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Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)
I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".
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TrevorMy scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
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Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
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ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Need advice - "Adobe photoshop CS5 has stopped working" upon startup
Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
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"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
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For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
ScottMy scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Adobe Photoshop CS5 has stopped working [Issue]
Hello everyone! I recently just purchased Adobe CS5 as being very excited as I've been a customer before the CS series! Anyways, the install and registration with Adobe was no problem what so ever, I got to uninstall CS4 quite easily, it all worked. So, I've read the other topic of "Adobe Photoshop CS5 has stopped working" and this is not my problem! However, once I'm in CS5. I do a couple things, zoom in Navigation, enter some text, move a couple layers and it tells me it has stopped working. This is happening very often every so 1-3 minutes, so I've been living with it for about 2 days (IT has FINALLY passed the line, where I rip my hair out! Hehe, ). So now I'm deciding I post the problem!
Computer Specs:
Windows 7 Ultimate x86
Intel Pentium Dual Core 3.20GHz (OC)
ATi Radeon HD 4670
3GB DDR2After work.. I will be upgrading video card drivers to see if this makes a difference, only solution related to my topic in Adobe FAQs.
-
Adobe Photoshop CS5 has stopped working (weird)
Hallo Friends, This i my first post here, hope to help me to get rid this problem of.
well i'm using
Photoshop CS5 (Extended) With Sum Plugins
Alien SKin Bokeh
Nik Color Efex Pro
Dfine
Imagenomic Portraiture
when i had CS4, no problems were happening.
===
when i work with this plugins. doesn't matter which one, it sumtimes crashes and say, Adobe Photosop Has Stopped Working,
i really have no clue, how this issue can be fixed.. any suggestions would be much appreciated
My PC
Inter Core II Duo (E8400
VGA Card- Nvidia 8600 GT ( I have updated the latest driver to ENABLE OPEN GL)
2 GB OF RAM
350 HDD
=
OS Vesion: Windows 7 X86As a plugin developer myself, I can tell you that the problem is most likely in the plugin if it starts/stops working properly because of changes to the memory size allocated to Photoshop.
It's unbelievable how many people fail to program simple error handling robustness into their code - the error in this case being insufficient memory in which to work. In most cases it takes no more effort than this:
BufferPointer = malloc(RequiredSize);
if (BufferPointer == NULL)
*gResult = memFullErr;
return;
(Note that I usually frown on return from within a module myself; this is just an example - I prefer a single function exit at the bottom)
Given that the consequence of using a bad pointer can be crashing Photoshop and the loss of the user's work, you'd think plugin designers would be more concerned with proper error handling.
-Noel
P.S., Depending on what else you'd like to be able to do on your system while running Photoshop, it isn't out of the question to allocate quite a bit more memory than you have to Photoshop in the Performance settings (e.g., 75% or even higher). The thing to do is to try it. -
Photoshop CS5 opens and says "Adobe Photoshop CS5 has stopped working"
Hey guys.. I hit this problem tonight after trying for several hours to open Adobe PS CS5.
Photoshop worked earlier today and i have made no changes on my PC since running PS again.
I am running Windows 7 Service Pack 1 64bit
I have tried Pressing CTRL+SHIFT+ALT to delete the Adobe Photoshop Settings File with no success.
I have rebooted my computer several times.
I have ran as administrator.
As far as I can tell it has something to do with KERNELBASE.dll
You guys are my last chance.. THANK !
Brandon (Y0URD4MS31F)
Here is a log from event viewer...
Log Name: Application
Source: Application Error
Date: 1/2/2012 11:01:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Brandons-PC
Description:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4b504eff
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0xc06d007f
Fault offset: 0x0000b9bc
Faulting process id: 0xeb4
Faulting application start time: 0x01ccc9cc53e0ded5
Faulting application path: C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 938be8e8-35bf-11e1-98bd-001583ba828e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-01-03T04:01:13.000000000Z" />
<EventRecordID>1887</EventRecordID>
<Channel>Application</Channel>
<Computer>Brandons-PC</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>12.0.0.0</Data>
<Data>4b504eff</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.17651</Data>
<Data>4e211319</Data>
<Data>c06d007f</Data>
<Data>0000b9bc</Data>
<Data>eb4</Data>
<Data>01ccc9cc53e0ded5</Data>
<Data>C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe</Data>
<Data>C:\Windows\syswow64\KERNELBASE.dll</Data>
<Data>938be8e8-35bf-11e1-98bd-001583ba828e</Data>
</EventData>
</Event>More Info.
I am running three monitors and occasionally four. I've attempted opening the program with only one connected.
Here is some driver info.. I still can't pick out a problem..
I'm using a XFX Radeon HD 6950 if that helps.
Driver Packaging Version
Not Available
Provider
Advanced Micro Devices, Inc.
2D Driver Version
8.01.01.1215
2D Driver File Path
Not Available
Direct3D Version
7.14.10.0879
OpenGL Version
6.14.10.11318
Catalyst Control Center Version
2011.1109.2212.39826 -
Adobe Photoshop CS5 has stopped working with (Wacom CINTIQ21UX)
Has this been addressed?
I have been following this thread pretty closely
http://forums.adobe.com/thread/633937?tstart=0
It clears up the issue with multiple screens but doesnt address the issue with Adobe Photoshop CS5 not being able to load with the latest Wacom Cintiq 6.1.5-3a driver. I have tried the 6.1.2-5 driver able to load photoshop CS5 and calibrate my pen. but Photoshop wont recognize pressure sensitivty, rotation, tilt, any of the brush settings from the drop down it flags a caution yield sign, which is better than not having any pen.
Just wanted to know if someone found a way around it. or if Adobe or Wacom is actually working on a patch to address the error. At this point I am thinking about reverting back to Adobe Photoshop CS3.My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Photoshop CS5 has stopped working and shuts down
I purchased Photoshop CS5 in March 2011 and after trying to install software I was unable to do anything in Photoshop without getting the following error message: "Adobe Photoshop CS5 has stopped working". A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I was unable to open any psd file or new file withouth that error message. After you close that error message window, Photoshop immediately closes down. I had someone from Adobe remotely fix this problem. Now it is appearing again and I am unable to use the program. I need help with this. Please.
There's a similar discussion on this thread that could help you: http://forums.adobe.com/thread/633937
-
Photoshop CS5 has stopped working while I draw.
So I have Photoshop CS5 extended and Im using windows 7 ultimate 64 bit.
I have a Nvidia Geforce GTX 260m 1gb video card. A Asus G60Vx laptop. 4gb of ram.
So heres the story. When Im drawing on a picture it could be from 5 to 45 minutes of drawing photoshop will all of the sudden crash with the error saying "Adobe photoshop cs5 has stopped working" and i have to close the program losing all of the progress in my drawing.
I have called and talked to 3 different Adobe Reps that I can hardly understand... and have done ALL of the suggestions they have given to. From dragging the settings folder to the desktop from dragging the plugins folder to the desktop to reinstalling the program which i have done twice. Also *I use no 3rd party plugins ONLY A WACOM PEN AND TOUCH TABLET** Regarding the Tablet I have called Wacom and they have no clue of how to fix this issue either I have reinstalled it and updated the latest driver for it. Still nothing. Im am getting very upset I NEED* this for my college class... and NO ONE can help me. Everyone I talk to acts like they have no clue what to do they are just giving me steps that i follow that lead me to nothing. just the same problem. Please someone help me through this. I had been using this program and tablet FINE for like 2 or 3 months and just last week it starting doing this.function(){return A.apply(null,[this].concat($A(arguments)))}
Mylenium wrote:
I would also definitely clean out my drive using CCleaner and run a defragmentation. Could well be that too much fragmentation is preventing PS from expanding its temporary files beyond a certain point and then it goes belly up....
Windows 7 keeps its drives defragged all by itself and it will tell you about drives getting full.
A better approach would be to scout around in the Windows System Event Log and see if it's logging any failures.
-Noel -
Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly.
I recently purchased a new desktop computer and installed Adobe CS3 Master Edition on it and I get the following error:
Adobe Photoshop CS3 has stopped working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Out of the entire suite of tools only Photoshop will not launch. The weird thing is i also had the same Adobe programs installed on my laptop and I have not made any installation updates to that machine and i am getting the same error. I have always installed the same software on my two home machines with no problem until now. Any help is appreciated.
Thanks,
AndyYou'll probably going to have to uninstall, then re-install the application; but you need to provide a lot more information;
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks! -
Adobe Photoshop CS4 has Stopped Working on Windows 7
Hey guys and girls. I recently got a new computer running Windows 7 64bit. I still have good ol photoshop cs4 and wanted to use it on this new computer. The install process was completed and as I started the program, I get the "Adobe Photoshop CS4 has stopped working" box. I've looked through some forums, and a lot of them mention the wacom tablet issue, which is not the issue since I've yet to install the drivers for my tablet. Has anyone come across this problem at all? This is what shows up when I get that error box.
C:\Users\Administrator\AppData\Local\Temp\WERCA9F.tmp.WERInternalMetadata.xml
C:\Users\Administrator\AppData\Local\Temp\WERE1B8.tmp.appcompat.txt
C:\Users\Administrator\AppData\Local\Temp\WERE246.tmp.mdmp
Please help, thanks in advanceThe first thing that I would do is insure that you have the latest video driver installed (but do keep any older ones, just in case you must roll-back - newest is not always the best).
If that does not help, then open Even Viewer, and check for all warning, or error messages in System and Application tabs, for the time that PS crashed. If you find any with links, follow those links - be patient, as some might take a few moments to send data to MS, and then for MS to process it, to open the proper page for that link plus the data gathered. This ARTICLE goes into a bit more detail, and I do not think that it is too Adobe Premiere-centric.
Good luck,
Hunt -
"Adobe Photoshop CS4 has stopped working" error in Win7?
Hi All,
I’m getting the following error message when ever I try to use the Phtoshop and the program gets close.
“Adobe Photoshop CS4 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please see the following error event.
Problem signature:
Problem Event Name :APPCRASH
Application Name :Photoshop.exe
Application Version :11.0.0.0
Application Timestamp :48d3882e
Fault Module Name :KERNELBASE.dll
Fault Module Version :6.1.7601.17651
Fault Module Timestamp :4e211319
Exception Code :c00000fd
Exception Offset :0000e49d
OS Version: :6.1.7601.2.1.0.768.3
Locale ID: :1057
Please advise what is the problem..?
my notebook spesification :
Cpu intel core i5 3210m.
Memory 4GB.
OS Windows 7 home premium 64 bit ( 6.1 build 7610 ).
Vga NVIDIA GeForce GT 630M 2GB.
please help, thank you...Run the Creative Suite Cleaner Tool, reinstall the program. Make sure to run it with sufficient user privileges.
Mylenium -
Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
How to stop "Adobe Photoshop CS6 has stopped working" error in Win8?
On my new Dell XPS 8500 Win 8 computer Photoshop CS6 keeps stopping working. I've tried both 64-bit and 32-bit versions and updated the video driver after phoning Dell. Also installed latest Adobe program updates. I keep getting the error message "Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Any solutions? I'm losing a terrible amount of time!
Hi there - thanks for the quick reply....
Yes, I do have a discrete video card with my main monitor plugged into that. I enabled multiscreen in the BIOS so I could plug in my second screen into the internal VGA port (both older monitors from my previous pc). I was previously getting an error when I opened Photoshop which said "Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware. Check out the manufacturer's website for the latest software... etc..." which is why I contacted Dell to update the driver. They have a list of drivers for my system and suggested I try the first 3 in order. The first 2 wouldn't install but the third did and although the display driver error has disappeared now, Photoshop keeps crashing.
My version of Photoshop is CS6 13.0.1 x64
From Event Viewer (and bear in mind I am out of my depth here...):
Faulting application name: Photoshop.exe, version: 13.0.1.0, time stamp: 0x5022da9d
Faulting module name: aticfx64.dll, version: 8.17.10.1140, time stamp: 0x5008c014
Exception code: 0xc0000005
Fault offset: 0x000000000008a80f
Faulting process id: 0x22e8
Faulting application start time: 0x01ce20477336922d
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\aticfx64.dll
Report Id: e36dd566-8c3a-11e2-be78-f4b7e258e018
Faulting package full name:
Faulting package-relative application ID:
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