Error: An error occurred during sign-in

Trying to convert a PDF to Word. Error above shown on screen. Any help would be appreciated.

Refresh GUIDs
follow the link http://docs.oracle.com/cd/E21764_01/bi.1111/e10543/privileges.htm#BIESC721
And also try these steps
1.Take a backup of your webcatalog.
2.Navigate to \OBIEE11G\instances\instance2\bifoundation\OracleBIPresentationServicesComponent\coreapplication_obips1\catalog\SampleApp\root\users\Administrator\_prefs
3.Delete the files named "cacheduserinfo" and "cacheduserinfo.atr."
4.Open web browser and retest OBIEE 11g login for that user.

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