Error applying Adobe Reader 11.0.07 patch - "Error 2762. Cannot write script record. Transaction not started"
I have a problem applying the "adobe reader 11.0.07" patch. I have downloaded "AdbeRdrUpd11007_MUI.msp" from Adobe site and tried applying the patch using the command.
The following error is prompted
"Error 2762. Cannot write script record. Transaction not started" at the end of installation, But the version is updated to "11.0.07" in ARP.
This error is mainly related to custom action sequence in "Execute sequence".
I have created logfile and checked. it points to the custom action - "CreateAcroPDFRegForIE11".
Could someone help me resolve this issue?
Thanks in Advance..
Hello Kashif,
Find the answers below:
1) How did you install reader MUI for example by running setup.exe or through an AIP or may be via SCCM or GPO? Any customizations during first install?
package is for SCCM and the Installation is carried through msi . AIP
2) Which version of Reader MUI do you have installed curently?
Adobe Reader 11.0.05
3) Which command did you use to run the patch?
msiexec /p AdbeRdrUpd11007_MUI.msp
4) Did you run the patch from an elevated command prompt?
Yes
5) Which OS version are you at?
Windows 7 64 bit
Am unable to share the log file, am just copying the lines where the installation stops and prompts error:
MSI (s) (24:20) [11:26:44:071]: Doing action: CreateAcroPDFRegForIE11
Action start 11:26:44: CreateAcroPDFRegForIE11.
MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
MSI (s) (24:20) [11:26:44:071]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (s) (24:20) [11:26:44:071]: Transforming table CustomAction.
MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
MSI (s) (24:20) [11:26:44:071]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (s) (24:20) [11:26:44:071]: Transforming table Binary.
MSI (s) (24:20) [11:26:44:071]: Note: 1: 2762
MSI (c) (80:E8) [11:26:44:243]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
Error 2762.Cannot write script record. Transaction not started.
MSI (s) (24:20) [11:33:58:305]: Product: Adobe Reader XI (11.0.07) MUI -- Error 2762.Cannot write script record. Transaction not started.
Action ended 11:33:58: CreateAcroPDFRegForIE11. Return value 3.
Thanks In Advance..
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