ERROR: Automation server can't create object

Hi,
I am at my wits end, and I hope you can help me. I have
compiled a Webhelp project that runs just fine in Firefox (with the
exception of expanding text but blah blah blah... :P)
When I compile the same project in IE, I get an page loading
error that tells me that "Automation server can't create object"
(with reference to 'whskin_pdfhtml.html' in a file path, and my ToC
is not visible.
My tester, who is on another machine in another location,
tells me HIS ToC loads fine, but he gets an out of memory error at
line 59.
I have trawled thru these forums for an hour now, and I am no
closer to solving this problem. I have tried creating a brand new
empty project with one topic and I get the same error.
Any ideas on what's happening?
Of course, we have a demo tomorrow at 6am.
thanks

Guessing here.
1] You have created webhelp pro when you don't have RoboHelp
Server installed on the server.
2] Your source has some output files in it. The topic
concerned being the one that gives the memory error. This result is
what you get when you view in RoboHelp an output file that has been
imported into the source. I don't know whether it gives the same
error in the output again.
Or are you viewing the help locally instead of from a server?
What version of IE.

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[http://img33.imageshack.us/img33/858/activexcomponentcantcre.jpg|http://img33.imageshack.us/img33/858/activexcomponentcantcre.jpg]
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How can I tell if ports are open? Go to a command prompt and enter Telnet serveripaddress portnumber. For example, Telnet 43.118.18.36 80
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NOTE: IN SOME CIRCUMSTANCES WHEN NONE OF THE ABOVE RESOLVE THIS ERROR YOU MUST DELETE AND RECREATE THE LOCAL PROFILE FOR THE PROBLEM USER TO RESOLVE.
Please note, although no boardcode and smiley buttons are shown, they are still useable
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Hope this helps,
Regards
SN..

ERROR: Automation server can't create object

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