Error blackberry device software

error blackberry device software
with_LUV

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BlackBerry Device Software

Hi anyone can help me how to install blackberry device software to my desktop computer? I already download the installer but i can't install it and what is the meaning of this message
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
when i click my install wizard it always show
Solved!
Go to Solution.

Ok, let me suggest you reboot your PC and try running the EXE file you've downloaded again.
I've never seen that message before from the installer file.
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Is it safe to reload your OS using BlackBerry Device Software? (9300 curve)

I'm planning to Reload my OS 6 using BB Device Software to fix the battery problem. Will this be safe? Or is this the proper way on reloading the OS.
here is the link I want to perform : KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

Please help on this.. would greatly appreciate it.

Blackberry Desktop Software Error "Blackberry Desktop Software Has Stopped Working"

Hi everyone,
I’ve had a Blackberry Playbook (PB) for almost a year now. Recently I decided I was going to back my data up, but the Blackberry desktop software I was using was 5.0... Something. So I went to http://uk.blackberry.com/software/desktop.html to update the software. I uninstalled the old one and installed the new one.
When I tried to open the newly installed software I got this error "Blackberry Desktop Software Has Stopped Working." So I did my research and found that this was happening to other people.
These are the methods I used to try to fix the problem.
- Clean Uninstall
- Removing registry
- Deleting research in motion (appdata)
- Restarting my computer about 5 times
I went into event properties this is what i got.
Log Name: Application
Source: Windows Error Reporting
Date: 24/12/2013 18:47:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: chris-PC
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: rim.desktop.exe
P2: 7.0.0.32
P3: 4ec52db7
P4: PresentationCore
P5: 3.0.0.0
P6: 5167b4a6
P7: 5021
P8: 0
P9: System.TypeInitialization
P10:
Attached files:
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c
Analysis symbol:
Rechecking for solution: 0
Report Id: ca93e8f6-6ccb-11e3-923b-c89cdc60362a
Report Status: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-24T18:47:10.000000000Z" />
<EventRecordID>41859</EventRecordID>
<Channel>Application</Channel>
<Computer>chris-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>CLR20r3</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>rim.desktop.exe</Data>
<Data>7.0.0.32</Data>
<Data>4ec52db7</Data>
<Data>PresentationCore</Data>
<Data>3.0.0.0</Data>
<Data>5167b4a6</Data>
<Data>5021</Data>
<Data>0</Data>
<Data>System.TypeInitialization</Data>
<Data>
</Data>
<Data>
C:\Users\chris\AppData\Local\Temp\WER149C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_9bdef9e2dd7fbaf28513bb5d4d0211dfedde59_0d63197c</Data>
<Data>
</Data>
<Data>0</Data>
<Data>ca93e8f6-6ccb-11e3-923b-c89cdc60362a</Data>
<Data>1</Data>
</EventData>
</Event>
Please help thanks.

Use SEARCH function on your computer and enable it to search EVERYWHERE and remove all "blackberry" files found.

How to Re-Install your Applications after Updating to BlackBerry Device Software 5.0

If you have recently updated your BlackBerry to BlackBerry Device Software version 5.0 you may have noticed that you are missing some of your applications. The most common reason for this is that the applications are not designed to be run on a BlackBerry using version 5.0 and they are automatically removed during the reload process.
If this has happened to you you will need to follow the steps outlined in one or both of the the following articles:
Applications are removed after upgrading or switching to a BlackBerry smartphone running BlackBerry ... (KB19913)
Application icon missing and displays in an 'Archived' status in BlackBerry App World after upgradin... (KB19976)
BlackBerry Wallet icon disappears when upgrading to BlackBerry Device Software 5.0 (KB19911)
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

How To sign up to Receive notifications for BlackBerry Device Software updates ?

Hi All,
Happy new year to all.
CAn you help me to How To sign up to Receive notifications for BlackBerry Device Software updates for my devices. ?
Device model : Q5 device
DEvice OS : BB 10

You will receive a notification with your device, you can also check for updates in Settings.

Blackberry device software wireless update adnormal error detected

Hi,
I tried to upgrade my software for my BB CUrve 9300, wirelessly but now the phone enters a reset loop with the message:
Abnormal reset detected during update. Press any key to return to pre-update configuration
I have tried everything, pulling the battery, the sim card, the memory card but its still on the loop. I found a similar post from 2010 below which is the same problem but no resolution was made.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB25294&sliceId=1&cmd=displayKC&d...
Help please?!

Hi and Welcome to the Community!
(Credit JSanders)
Here are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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HOW TO FIX YOUR BLACKBERRY: DEVICE SOFTWARE REINSTALLMENT.

All your phone truly needs is its software updating. I believe that sometimes certain software versions just stop working or become incompatible in some way or another because they are too 'old', and this incompatibility particularly affects Blackberry Messenger or receiving incoming emails. I worked out how to fix my own Blackberry Curve 8520, without having to ask anyone for help, particularly my carrier service (Orange - as I believe that they are as clueless as we are!). In short terms, you need to replace your device's software completely, and this may take a while, but it is definitely worth it!
This is how I fixed mine :
1) Have your USB lead ready to connect your phone to your laptop, or Mac (but do not connect your phone via the USB to the laptop until after step 3.)
2) In order to manually reinstall the latest software - even if you have the latest software, this shall work - you have to download the 'Desktop For Blackberry' program onto your laptop, or Mac. Click the following link in order to download and install this program -
http://www.us.blackberry.com/apps-software/desktop/ -
(for laptops only, to download this program for Macs, go to the blackberry website and find the program, it gives you the link for Mac download separately).
3) Ensure that you have fully installed the 'Desktop For Blackberry' program on your laptop, or Mac, and then proceed to set up your phone with this program by connecting your phone to your laptop, or Mac, via the USB cable. It should then prompt you to enter your devices security password. From here, you should be able to access your phone via your laptop.
4) Once 'Desktop For Blackberry' is fully set up and synced with your Blackberry device, the next major step is to install the latest software update for your device (even if you have the latest software, reinstalling it should work). Follow the following link in order to download the latest software version via 'Desktop For Blackberry' -
http://us.blackberry.com/apps-software/devices/
- (If you are viewing this message a few weeks or months later, when you follow this link, ensure that this is the LATEST software available. If it isn't, the latest software shall be on the left of the screen when the link is clicked on.)
This should, again, prompt you to enter your device security password on 'Desktop For Blackberry', and then follow the next few steps to fully install the latest software onto your Blackberry Device.
NB; DO NOT DISCONNECT OR LET YOUR LAPTOP, OR MAC, LOSE POWER DURING THIS PROCESS, OTHERWISE THIS MAY LRENDER YOUR DEVICE COMPLETELY DISABLED.
NB2; THIS PROCESS IS NOT A QUICK FIXX, IT MAY TAKE UP TO AN HOUR, OR MORE, FOR THE PROCESS TO COMPLETE ITSELF.
LET ME KNOW IF THIS WORKS, KUDOS PLEASE AND LEAVE ANY COMMENTS OR QUERIES !!

Hey I tried that before and it work but yesterday I was using my phone while talking to someone so I rest it down on a table then phone screen went black n when I press it it never responded so I need normal procedure by taking out the battery it load up then froze coming to the end of the loading bar it froze again I waited for a while took out the battery waited for 5 minis same thing I waited for 10 minis same thing so I waited 30 minis or more same thing
I left on with froze for the whole night same thing...what else can I do need help ASAP got so many important information on there already missed out and important program this morning because of that

App error 200 while updating my device software

Could anyone please give me some advice?
I was updating my Blackberry device software and after the update had finished was prompted to restart my system and the phone but my phone has since refused to come on. it keeps showing 'App Error 200' reset
The issue is that my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.
When I select the reset option, the above mentioned process just repeats itself.
My Blackberry desktop application does not even recognise up my phone once it is plugged in again.
please i would appreciate any help to correct this error and regain the use of my phone

i tried this one & it worked
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB10144&sliceId=2&cmd=displayKC&d...
or
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB03901&sliceId=2&cm...

App Error 200 when updating Device software on a BB 9380

My desktop software askedme to upgrade the device software, I followed all the instructions waited the 2 HOURS it took to do this and when it got to the bit where it reboots, my phone popped up the App Error 200 and then got stuck in a loop..
The pc just kept rebooting the phone and the phone just kept giving the same error.
Im about to unplug the whole lot and go home to try again. My phone now seems to be a brick?
HELP!

Hello ToniYoung
Welcome to BlackBerry Support Forums
Please try this Knowledge Base to resolve your issue with this Error :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
I hope you already have a backup of your device , Or if you device allow first do a backup .
Additional Information can be found here :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
Try it and let us know if you feel any issue.
VIA | prince2012
http://supportforums.blackberry.com/t5/BlackBerry-Curve/error-app-200/m-p/2484385#M200531
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Updating blackberry 9220 software fails now unable to open my device. HELP!

Hi! iIm trying to update my blackberry 9220 software however, while its updating, my computer doesnt recognize the device. i remove the usb cord then try to open my phone but just having an "App Eroor: 200" and an option to reset.. i click reset. then it just goes back to the app error.. what should i do?
Solved!
Go to Solution.

Hello yhayen03
Welcome to BlackBerry Support Forums
Please try this Knowledge Base to resolve your issue with this Error :
KB11320 : How to perform a clean reload of the BlackBerry Device software using BlackBerry desktop software for windows
I hope you already have a backup of your device , Or if you device allow first do a backup .
Additional Information can be found here :
KB30100 : "JVM 200" appears on the BlackBerry smartphone.
Try it and let us know if you feel any issue.
VIA | prince2012
http://supportforums.blackberry.com/t5/BlackBerry-Curve/error-app-200/m-p/2484385#M200531
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Blackberry Desktop Software has stopped working

Blackberry Torch 9850 on the Verizon Wireless Network
Blackberry OS: 7.1 Bundle 1737 (v 7.1.0.580, Platform 5.1.0.429)
Windows 7 Home Premium, SP11 with an full admin account
HP Desktop computer
For some unknown reason whenever I attempt to execute Blackberry Desktop Software version 7.1 the application returns the following error: "Blackberry Desktop Software has stopped working: A problem caused the program and notify you if a solution is available." The last successful use of DM was on Sunday, October 7, 2012 when I synched my phone and did a backup of the device.
I have uninstalled and re-installed the application; uninstalled Microsoft .Net Framework version 3.5 and 4.0 then re-installed .Net Framework; then re-installed DM under a new admin account and still getting the same problem. I even went as far as uninstalling Office and re-installing office and still getting the same problem. Whenever I uninstalled DM I did a manual uninstall where I removed all registry keys associated with Research in Motion including folders and still getting the same problem. I Googled the error and the articles worth reading I have already the things they mentioned.
NOTE: I have done a lot more troubleshooting that is listed. But since I did so much to get this to work it will take me an entire novel to list all the things I have done to get this app to work again.
Called VZW and they got me in contact with RIM. RIM did pretty much the same things I did and after spending 7 hours on the phone with them they concluded I need to reformat my drive. When the tech made that suggested I wanted to reach thru the phone and knock her teach out of her mouth. Suffice to say I am not able to get DM to work on my machine and there appears to be no apparent reason why the software will stop working. Not have DM work means I cannot synch my phone. I have one personal computer and I am not going to install DM on my laptop because it will do me no good since I need to synch it with Outlook which is on my personal desktop. I cannot install my personal copy of office on my work laptop because it will probably cause other issues.
Anyone have any suggestions how I can get this application working on my desktop. It was working before and all of a sudden it stopped working

http://www.blackberry.com/btsc/KB02206
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Os version 7.1 error in downloading software for torch 9860

hi,
i need help on how i can successfully download the new version 7.1 for torch 9860. its always showing "an error occured while downloading software for your device". it's really **bleep** me off. please help me.
thanks in advanced.
peachytot

Hi and Welcome to the Community!
Given your short description, I cannot tell exactly the method you are attempting to use...there are several. OTA on the device? Direct with Desktop Software? USB connected using the RIM update website? Loader.exe? BBSAK? Some other method?
Nevertheless, I recommend this method. At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for each model. Please use those as reference as you proceed.
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error installing Desktop software on Windows XP Profesional

Hi,
I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
Is there any solution to the problem?
Please help.
Regards
Sarel

Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
2) What version of Blackberry desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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Blackberry desktop software shows erro while updating

can anyone help me .. I really need help im struggling since 4 months my blackberry desktop software is not updating my device when I want to do software update it shows error that " an error occurred while downloading blackberry desktop software. please try again"

Hi and Welcome to the Community!
For some reason, the "automatic" method is failing...consequently, you need to take control and override the automatic method. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error blackberry device software

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