Error, but what error?

I've just purchased my Pro key so that I could make H.264 movies but unfortunately something's wrong.
When I go in and choose the export menu everything is fine. But when I try to specify something like the size of the movie or specify compression or whatever you can specify for your movie, the program crashes. No error message, no nothing. It just closes.
I then tried the update in the help menu but it crashed again, this time with the message saying something about C++ run time...
I went to this forum and tried to find something, the only thing I found was some guy who had this run time problem and I followed the instructions there, deleting everything, reboot, reinstall and all that, but it hasn't solved anything.
Please if there are any wise people out there I could really use your help.
In advance
thank you.

Hello,
I'm facing exactly the same type of issue, which makes me quite angry as I bought the soft especially for re-exporting videos with different type of settings.
Will let you know in case I find something.
Anybody else with the same problem?
I saw we are not the only ones on several french forums, but can't find any relevant answer.

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