Error "Can not download member information"

Question

Hi Experts,
When i try to start BPC for Excel, I get few error popup with the error as "Can not download ACOOUNTS member information". Such errors are displayed for all the members in Appset.
Can you please help me how to resolve this error?
Thanks in advance!
Smruti

Answer 1

With regards to having the Appsets with the same names, I tend to avoid this in designs, and always use NAME, NAME_TEST, NAME_DEV so there is no confusion for the users who have access to multiple appsets on different servers.
But if you have 2 laptops, that each signs into a different server for the same named appset, the My documents would not be an issue, unless at some point, one of the machines accidently logged into the other server and copied items to the my documents  that are different btw the appsets.  You can try to either delete the folder in MYDOCs, or reset the client using Etools, options, clear local application.
There are other causes of this error which makes troubleshooting the process difficult.  Steps that may help include:
-Processing all dimensions, full
-Processing the applications
-Reset the template version
-rebuild the templates at the appset level,
-Clear the client local application info
- Reauthentication and sign on.
If the errors persist, then I would try to client uninstall/reinstall.  If it continues further, I would open a support ticket with SAP.
Hope this helps.