Error cannot get new token due to device offfline state

I cant download any app from appworld or even cant access into Myworld. Its says "Cannot get new token due to device offline state.(Error id:40760)"
i reinstalled the appworld but its the same thing happening.Besides i have reset my BBID pasword through email as i forgot that. when i try to access in my mobile's bbid it says"Unable to update Blackberry ID account informtion while offline".
it seems smthing wrong with the "offline state".Actually whats this thing?. i am using curve 9300 without BES or BIS but with the normal edge internet enabaling apn settings for five months.every thing was fine.but this problem is occuring for two days.my browser and other installed apps working fine but not the appworld.Please Help me....................

Hi,
I have the same problem, cant download any app from appworld or even cant access into Myworld. Its says "Cannot get new token due to device offline state.(Error id:40760)"
I am using Bold 9700 without BES or BIS but with the normal edge internet enabaling apn settings for five months.every thing was fine. But this problem is occuring for two days.my browser and other installed apps working fine but not the appworld.Please Help me....................

Similar Messages

Cannot get new token due to device offline state. Id error 40760

Hi,
I have a Blackberry Curve 9380
i can't go in my app world, the message says: Cannot get new token due to device offline state id error 40760
what should i do?
btw, i'm french
thanks!

Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If not, then please try this sequence:
1) Remove AppWorld from your BB
KB10040 How to view or remove installed applications on a BlackBerry smartphone
If it requests that you reboot the BB, do so
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld
http://blackberry.com/appworld/download
Again, if it requests to reboot, do so.
4) Do another Batt-Pull reboot
5) See if it now works.
Otherwise, you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can not get new token due to device offline state error id-40760

Unable to download apps.need help

Meraj wrote:
Unable to download apps.need help
what do you do to download apps?
are you using AppWorld ? Which version ?
in AppWold, can you go in MyWorld ?
have you logged in the BlackBerry ID ?
what application are you trying to install? Can you give a precise example and what is the exact error message?
besides, from the home screen, when you look at the text in the top right corner, what is written ? Is it in capital letters?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Error: Cannot get Azure subscription ID and thumbprint. Failed in New-FirewallRuleForWebsite in New-AzureSql.ps1

I am working through the eBook "Building Cloud Apps with Microsoft Azure" and when I run New-AzureWebsiteEnv.ps1 I get the following error
Error: Cannot get Azure subscription ID and thumbprint. Failed in New-FirewallRuleForWebsite in New-AzureSql.ps1
I have already tried adding -ExtendedDetails to Get-AzureSubscription in New-AzureSql.ps1 and New-AzureWebsiteEnv.ps1.
I am using Azure PowerShell 0.8.16 and Windows 7 Service Pack 1.

Hi,
Not too sure if you have tried this:
In the code you will have a line:
$s = Get-AzureSubscription –Current
Change that line to:
$s = Get-AzureSubscription -Current –ExtendedDetails
The difference between the two lines is that the –ExtendedDetails will return the Thumbprint required by the code
Reference:=
http://blogs.msdn.com/b/devschool/archive/2015/04/10/error-in-fixit-demo-cannot-get-azure-subscription-id-and-thumbprint-urghh.aspx
Regards,
Mekh.

HT201320 Hi, I'm trying to set up my email account on my new ipad but getting an error Cannot get mail. Think I've put everything in correctly but obviously need some help

Trying to set up email and getting error Cannot get MailUsername or password incorrect. I think everything's correct. Anyone got any other settings I should check?

Managed to sort it thanks. I had 2 issues. - q
1 was just case sensitive password
2 had to set server type to POP
Now working fine, thanks

HT2480 Ipad mini - exchange email stopped working randomly Error: "Cannot get mail. The connection to the server failed."

I got an iPad mini over Christmas and have had no issues setting up/managing my email until yesterday. I've had my Exchange email working for almost a month, and yesterday I stopped getting emails and getting the error: "Cannot Get Mail. The connection to the server failed."
I tried resetting the device (multiple times) and deleting and recreating the Exchange account (multiple times). This is getting annoying because it worked fine up until yesterday. I'm not aware of any updates to the device, or any changes that have occurred since yesterday.

Due to a screen issue, I had my iPhone 5 replaced two days ago. I repeated deleted the mail account and kept adding it but this did not make any difference. When I attempted to setup the new phone with my Google (Gmail via exchange active sync) accounts I was receiving this same "Cannot Get Mail" error. From what I was able to gather, this problem should be affecting Gmail accounts set up via Exchange. When originally purchasing the phone I was assisted and directed to set up my Gmail account through Exchange because it had the ability to use "ActiveSync" and push not only mail and calendars, but all of my contacts as well. I found this article regarding the subject.
http://www.pcmag.com/article2/0,2817,2413283,00.asp
What it came down to was having to delete my Gmail via Exchange account and separate it into two different accounts, a regular gmail account for my mail and a CardDAV account for my contacts.
Here is what I did. Google is changing their system and for new registrars Exchange ActiveSync will not work so you will be unable to register your account via Exchange and have your mail, calenders, and contacts all pushed together. I find this change really annoying. If you are having problems accessing your contacts after deleting the mail account, like I was, here is the work around.
To circumvent this issue go to Setting > Mail, Contacts, Calendars > Add Account > Other > Add CardDAV Account: Under server ender google.com, then your email user name and password, then click next to verify the information.
I hope this helps.

I cannot get new apps on my iPad 1

I cannot get new apps on my iPad 1

Ok...... Do you have a question for us? Perhaps you could start by explaining what's happening when you try to download apps. What error messages are you getting? What troubleshooting steps have you already tried?
Please note that the original iPad can't be updated beyond iOS 5.1.1. Apps that require a later version of iOS won't work on your device.
Best of luck.

Network Error []: Cannot Get Host Name when running business rules

Guru's
We are getting the following error intermittently when we are running business rules (Planning Application >>Tools>>Business Rules) or running SmartView refreshes:
Network error []: Cannot Get Host Name
The following is then logged in the Essbase Application logs:
Local/Application/Database/admin@Native Directory/Error(1042022)
Network error []: Cannot Get Host Name.
A quick look at the Essbase Error Messages Doc says it is a network error and we have to consult the network documentation. Unfortunately this is not very descriptive so we logged an SR with Oracle but we don't seem to be getting a resolution.
The environment is 11.1.2.0 and the architecture is as follows:
Server 1 - MS Server 2008 x64:
Planning, Calc Manager, Foundation Services, Framework Web Services, EAS, APS, Web Analysis, FR Web Services
Server 2 - MS Server 2008 x64:
Essbase Server
Server 3 - MS Server 2008 x64:
Framework Services, FR Print Services
We have tried doing the following:
1. Put in the server host names into the hosts file on the Hyperion Servers
2. Applied the following TCP/IP settings on all the Hyperion Servers and one of the user machines as a test:
      - Added a new DWORD Value named TcpTimedWaitDelay and set it to 30.
     - Added a new DWORD Value named MaxUserPort and set it to 65534.
     - Added a new DWORD Value named MaxFreeTcbs and set it to 6250
3. Confirmed that there are no packet drops by monitoring the server NICs so no packet loss could be the cause of this issue
4. The Essbase Config file has the following settings:
NETDELAY 2000
NETRETRYCOUNT 2500
Has anyone come across this issue and if you managed to resolve it, how did you go about it.
Thanx

Hi Rahul
The issue is happening to a number of calcs so it it not one calc specifically. I will ask the functional consultants to enhance the logging in the business rules so that we can see if the issue happens on a specific member\block etc and yes we do use Xrefs
We can run this as a calc in EAS without any issues and it's intermittent because this business rule runs 95% of the time in Planning Application >> Tools >>Business Rules without any issues.
Thanks

ERROR : Cannot get data set while connecting to BI.

Hi,
I am trying to connect to BI trouggh my application. I am following one of the document which i got from SDN. But now i am getting ERROR : Cannot get data set while connecting to BI. Can any one tell me why i am getting this error.
when i tried to excecute first time it gave the same error for the bellow given Querry. But after that it got excecuted. Then again It gave the same error. But it got excecuted twise like that after that it dint get excecuted once also.
Querry: SELECT
[Measures].MEMBERS ON AXIS(0) ,
NON EMPTY [0VENDOR].MEMBERS ON AXIS(1)
FROM [0PUR_C01/0PUR_C01_DB_Q04];
Regards,
H.V.Swathi
Edited by: H.V Swathi on Jun 1, 2009 1:33 PM

HI,
Thanks for ur reply.
NO
i am using this part of code to display the result in IFrame.
IConnectionFactory connectionFactory = null;
     IBIConnection connection = null;
     IBIDataSet dataset = null;
//        get the MDX statement entered by the User
     String mdxStatement = wdContext.currentContextElement().getMDXQ();
     wdComponentAPI.getMessageManager().reportSuccess("mdxStatement "+mdxStatement.toString());
//        Declare a stringbuffer to store the HTML Code
     StringBuffer l_strXmlFile = new StringBuffer();
     wdComponentAPI.getMessageManager().reportSuccess("l_strXmlFile "+l_strXmlFile.toString());
     try {
//        Connect to BW System
     Context initctx = new InitialContext();
//        Perform JNDI lookup to obtain connection factory
        wdComponentAPI.getMessageManager().reportSuccess("l_strXmlFile eeeeee ");
     connectionFactory =
     (IConnectionFactory) initctx.lookup(
     "deployedAdapters/SDK_XMLA/shareable/SDK_XMLA");
//        Establish connection using default connection properties
        wdComponentAPI.getMessageManager().reportSuccess("connectionFactory "+connectionFactory);
     connection =
     (IBIConnection) connectionFactory.getConnectionEx(null);
     wdComponentAPI.getMessageManager().reportSuccess("connection "+connection);
     IBIOlap olap = ((IBIConnection) connection).getOlap();
     wdComponentAPI.getMessageManager().reportSuccess("olap "+olap);
//     Execute the MDX statement and retrieve the data set
//     using the execute method of the IBIOlap interface.
dataset = olap.execute(mdxStatement);
wdComponentAPI.getMessageManager().reportSuccess("dataset "+dataset);
} catch (Exception e) {
e.printStackTrace();
wdComponentAPI.getMessageManager().reportException(
e.getLocalizedMessage(),
true);
} finally {
try {
connection.close();
} catch (Exception e1) {
//     TODO Auto-generated catch block
e1.printStackTrace();
if (dataset == null) {
wdContext.currentContextElement().setResult_Visibility(
WDVisibility.NONE);
} else {
wdContext.currentContextElement().setResult_Visibility(
WDVisibility.VISIBLE);
//     Render the data set.
l_strXmlFile
.append("<html>")
.append("<head></head>")
.append("<body>");
//     Display the MDX that has been executed.
l_strXmlFile
.append("<p><b>MDX Statement that was executed:</b><br> ")
.append("<span class=\"code\">")
.append(mdxStatement)
.append("</span> </p>");
try {
BIDataSetTableModel table =
new BIDataSetTableModel(dataset, false);
l_strXmlFile.append("<p>Result set:</p>");
l_strXmlFile.append(
"<table width=700 border=1 cellpadding=0 cellspacing=0>");
int row = table.getRowCount();
int col = table.getColumnCount();
for (int i = 0; i < row; i++) {
l_strXmlFile.append("<tr>");
for (int j = 0; j < col; j++) {
BITableItem item = (BITableItem) table.getValueAt(i, j);
l_strXmlFile.append("<td class=\"headCenter\">"); l_strXmlFile.append(Helpers.escape(item.toString()));
l_strXmlFile.append("</td>");
l_strXmlFile.append("</tr>");
l_strXmlFile.append("</table>");
l_strXmlFile.append("</body></html>"); } catch (BISQLException e2) {
//     TODO Auto-generated catch block
e2.printStackTrace();
//     read the stringbuffer into bytes
byte[] l_byteData = null;
try {
l_byteData = l_strXmlFile.toString().getBytes("UTF-8");
} catch (UnsupportedEncodingException e) {
wdComponentAPI.getMessageManager().reportException(
e.getLocalizedMessage(),
false);
//     Create a web resource and set the value of the
//     context variable "IFrameData" to it's URL
IWDCachedWebResource l_File =
WDWebResource.getWebResource(
l_byteData,
WDWebResourceType.HTML);
try {
wdContext.currentContextElement().setIFrameData(
l_File.getURL());
} catch (WDURLException e1) {
wdComponentAPI.getMessageManager().reportException(
e1.getLocalizedMessage(),
false);
Reagards,
H.V.Swathi

E75 Maps Updater Error Cannot get enough informati...

Hi,
I have problem with application maps updater... after update the firmware in my cell phone to 202.12.01 I can't install maps application
I have error :
Error Cannot get enough information about the phone[3]
"Unspecified error [1]"
I've tried this multiple times and still no progress....
Help please???
Thanks.

vvojtek wrote:
Hi,
I have problem with application maps updater... after update the firmware in my cell phone to 202.12.01 I can't install maps application
Nokia Ovi Maps 3.01 application
http://static.s2g.gate5.de/nokiamaps-client/nokia_maps_3.01_09wk44_b01_s60_3.1_lm_rom.sis
Install & run once then exit before installing maps.
Maps
Extract contents of zip file to cities\diskcache
Warning: large downloads for most of these.
Request individual countries if you need them.
Africa
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/173.zip
Asia
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/174.zip
Australia/Oceania (Australia & New Zealand)
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/175.zip
Europe
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/172.zip
America (includes USA, Canada & South America)
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/171.zip
USA only (just the USA - not needed if installing 'America', above)
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/1710.zip
Index files (allows offline searches)
Extract contents of zip file to cities\diskcache\ClientIndex
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/Africa.zip
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/AustraliaOceania.zip
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/SouthAmerica.zip
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/Asia.zip
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/NorthCentralAmerica.zip
http://static.s2g.gate5.de/map5/maploaderzip-00.01.23.112/Europe.zip
Voices
Extract contents of zip file to cities\diskcache\voices
f = female
m = male
http://static.s2g.gate5.de/navigation2/lua/afrikaans_f.zip
http://static.s2g.gate5.de/navigation2/lua/arabic_f.zip
http://static.s2g.gate5.de/navigation2/lua/basque_f.zip
http://static.s2g.gate5.de/navigation2/lua/bulgarian_f.zip
http://static.s2g.gate5.de/navigation2/lua/cantonese_f.zip
http://static.s2g.gate5.de/navigation2/lua/catalan_f.zip
http://static.s2g.gate5.de/navigation2/lua/croatian_f.zip
http://static.s2g.gate5.de/navigation2/lua/czech_f.zip
http://static.s2g.gate5.de/navigation2/lua/danish_f.zip
http://static.s2g.gate5.de/navigation2/lua/dutch_f.zip
http://static.s2g.gate5.de/navigation2/lua/english_f.zip
http://static.s2g.gate5.de/navigation2/lua/english_m.zip
http://static.s2g.gate5.de/navigation2/lua/english_us_m.zip
http://static.s2g.gate5.de/navigation2/lua/estonian_f.zip
http://static.s2g.gate5.de/navigation2/lua/farsi_f.zip
http://static.s2g.gate5.de/navigation2/lua/finnish_f.zip
http://static.s2g.gate5.de/navigation2/lua/finnish_m.zip
http://static.s2g.gate5.de/navigation2/lua/french_f.zip
http://static.s2g.gate5.de/navigation2/lua/french_ca_f.zip
http://static.s2g.gate5.de/navigation2/lua/french_m.zip
http://static.s2g.gate5.de/navigation2/lua/galician_f.zip
http://static.s2g.gate5.de/navigation2/lua/german_f.zip
http://static.s2g.gate5.de/navigation2/lua/german_m.zip
http://static.s2g.gate5.de/navigation2/lua/greek_f.zip
http://static.s2g.gate5.de/navigation2/lua/hindi_f.zip
http://static.s2g.gate5.de/navigation2/lua/hungarian_f.zip
http://static.s2g.gate5.de/navigation2/lua/indonesian_m.zip
http://static.s2g.gate5.de/navigation2/lua/italian_f.zip
http://static.s2g.gate5.de/navigation2/lua/korean_f.zip
http://static.s2g.gate5.de/navigation2/lua/latvian_f.zip
http://static.s2g.gate5.de/navigation2/lua/lithuanian_f.zip
http://static.s2g.gate5.de/navigation2/lua/malay_f.zip
http://static.s2g.gate5.de/navigation2/lua/mandarin_chinese_f.zip
http://static.s2g.gate5.de/navigation2/lua/taiwanese_chinese_f.zip
http://static.s2g.gate5.de/navigation2/lua/norwegian_f.zip
http://static.s2g.gate5.de/navigation2/lua/polish_f.zip
http://static.s2g.gate5.de/navigation2/lua/brazilian_f.zip
http://static.s2g.gate5.de/navigation2/lua/portuguese_f.zip
http://static.s2g.gate5.de/navigation2/lua/romanian_f.zip
http://static.s2g.gate5.de/navigation2/lua/russian_f.zip
http://static.s2g.gate5.de/navigation2/lua/slovak_f.zip
http://static.s2g.gate5.de/navigation2/lua/slovenian_f.zip
http://static.s2g.gate5.de/navigation2/lua/spanish_f.zip
http://static.s2g.gate5.de/navigation2/lua/mexican_m.zip
http://static.s2g.gate5.de/navigation2/lua/swedish_f.zip
http://static.s2g.gate5.de/navigation2/lua/tamil_m.zip
http://static.s2g.gate5.de/navigation2/lua/thai_m.zip
http://static.s2g.gate5.de/navigation2/lua/turkish_f.zip
http://static.s2g.gate5.de/navigation2/lua/urdu_f.zip
All downloads are from Nokia's official download servers.
I hope this helps.

With ios8.1 cannot get new gmail or use Safari?

with ios8.1 cannot get new gmail or use Safari?

Hello anderson113,
It may help to force close the affected apps, then restart your iPhone.
Force an app to close in iOS
http://support.apple.com/en-us/HT5137
Turn your iOS device off and on (restart) and reset
http://support.apple.com/en-us/HT1430
If you're still experiencing issues, the next step would be to restore the device.
Back up and restore your iPhone, iPad, or iPod touch with iCloud or iTunes
http://support.apple.com/en-us/HT1766
Cheers,
Allen

N96 Error Cannot get enough information about the ...

I am getting error
"Error Cannot get enough information about the phone[3]
"Unspecified error [1]"
i downloaded the http://static.s2g.gate5.de/nokiamaps-client/nokia_ maps_3.01_09wk44_b01_s60_3.1_lm_rom.sis , but i am getting no signal and i cant sync my favorites...
anyone?

problem solve..check this link!!!
/t5/Maps-Navigation-and-GPS/E75-Maps-Updater-Error-Cannot-get-enough-information-about/m-p/673980

Our company have just upgraded to iOS 6 and the majority of the users are now receiving the following error 'Cannot Get Mail – Server error. Contact your server administrator' when accessing ms exchange this never happened on iOS 5 can anyone help

Our company have just upgraded to iOS 6 and the majority of the users are now receiving the following error 'Cannot Get Mail – Server error. Contact your server administrator' when accessing ms exchange this never happened on iOS 5 can anyone help

Have you tried deleting the account and re-adding it on the phone?
What version of Exchange server are you running?

I have dvd movies stored in my "Films" section on my PC but cannot get to sync on my device. help!

i have dvd movies stored in my "Films" section on my PC but cannot get to sync on my device. help!

iTunes: Frequently asked questions about viewing and syncing videos
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
You may have convert the format with a third-party program like the free HandBrake to make them compatible with the iPod

I started itunes on pc, then got ipod then ipad then android. cannot get al music on all devices??

i started itunes on pc, then got ipod then ipad then android. cannot get al music on all devices??

Home Sharing is designed to work on your local network not across the internet/cloud.
Stuff is accessed under the Computers column where your local iTunes library on a local computer would appear.
Home Sharing would share your iTunes content (i.e. stuff stored in itunes on the computer, not in the cloud) with AppleTV or an iPad etc on the SAME network.
AppleTV2 will not be able to see itunes content on the work computer over the internet. It's not designed to. if the work computer was on the home network it would.
iCloud is in it's infancy and is not a mature product - iTunes TV Show purchases appear on AppleTV, but currently music does not unless you are subscribed to iTunes Match. I find this rather odd to be honest, along with the inability to buy music on AppleTV2. Movies purchased in iTunes are not authorised for iCloud viewing currently either.
Maybe it has something to do with iTunes Match 'getting in the way' - i think they assume you'll use that whereas you really want to be able to access Purchased music from the cloud without subscribing to itunes Match which is overkill for some.
AC

Error cannot get new token due to device offfline state

Similar Messages

Maybe you are looking for