Error"Cannot open the file due to an unknown error. (FRM0007)" in XI3.0

Question

When open deski document in 3-tier mode, the following error is showed"
"Cannot open the file due to an unknown error. (FRM0007)"
-It happens for all deski documents
-It works ok when opening in 2-tier mode.
-It happens on two computers
-It happens on some specific userID,and only happens when two deski are opened, one is open by specific userA,the the other is opened by userB or both are opened by userA 
it is、
　DeskI - opened by UserA
　DeskI - opened by UserA
or、
　DeskI - opened by UserA　
  DeskI - opened by UserB
The following is log that may be helpful.
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::DoRealRefresh: 0.015
2009/03/02 01:33:38.468|==| |X|
2812|3592|}|||||||||||||||_BOGeneralDataManager::AutomaticRefresh: 0.015

Answer 1

Hi Emily,
Following solution might help you to resolve the issue.
1.You create your Deski report.
2.Save as the report (with or without 'Save for all users'- makes little difference at his stage).
3.Export the document to the repository.
4.Save as the report once again with the option 'Save for all users'(overwrite the copy that already exists on the local machine).
5.Log into Info view and delete the report.
6.Log back into Desktop Intelligence and try to open the report.
Regards,
Sarbhjeet Kaur