Error: Cannot retrieve EPM addin, please check that is not disabled by Excel

Hi all,
I have a problem in BPC 10.0 with the EPM Office Add-in Excel.
In a system (for example, development system) it goes on without problem, in another one (for example, production system) an error occurs: Cannot retrieve EPM addin, please check that is not disabled by Excel.
Why is there this difference?
Thanks,
Laura

Hi Laura
please follow the below steps.
If the EPM add-in has been deactivated, you can re-activate it.
In Microsoft Office Excel 2007,click the Office button, then click the Excel Options button.
In the Excel Options dialog box,select Add-Ins.
Select Disabled Items from the Manage dropdown list and click the Go button.
In the Disabled Items dialog box,select the SAP BusinessObjects EPM Solutions, add-in for Microsoft Office and click the Enable button.
Click the Close button.
In Microsoft Office Excel 2010,click the File->Options->Add-Ins.
In the Inactive Application Add-ins area, select "EPM add-in for Microsoft Office".
In the Manage dropdown list,select “COM Add-Ins”.
Click "EPM Add-In for Microsoft Office" in the dialog box that appears.
Thanks,
Vengal.

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