Error- clicking Visualize relationships using Customer Online User resp.

Hi All,
We are implementing CRM in our existing E business suite environment. We have applied the latest patches for the products JTF,ASL,ASP,ASN,OZF.
Issue :
Whenever the user clicks the " Visualize Relationships" Button that exists in the Customer Online User responsibility the below error pops out.
'The current user does not have access to this page. Please Contact your System ADministrator'
We first thought it as aresposibility issue and followed the note Current User Does Not Have Access To This Page' Error [ID 372171.1] and assigned the Internet Expenses responsibility.Even then we are getting the same issue.
Our DEV team is not able tocontinue their work due to this. Can somebody throw some light on how to solve this issue.
Is this something related to responsibilities or roles?
Please advise.
We are waiting for the response.
Environment:
Oracle Apps: 11.5.10
DB: 10.2.0.4

Sorry the link we followed is below
Error: You have insufficient privileges for the current operation. Please contact your System Administrator [ID 395729.1]

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