Error code 0xc0000001 0xc00021a satellite c850

Stopped working randomly yesterday. Operating system windows 8. I attempted system restore, didn't work so I reset, and still doesn't work?

HI
you can also try this steps
with laptop completely off
press f8 when you power on your laptop to bring recovery environment
then choose "see advance repair options"
choose troubleshoot
advance options
windows startup settings
then you will find the word "RESTART"
and just allow your laptop to complete the procedure
this will repair your laptop but if it still doesnt work
then you need to reset your laptop
or you can also try to call tech support for further assistance
hope that will work!
*********Click on Kudos if it helped you. Thanks! ***********

Similar Messages

Error code 0xc0000001 after system recovery attempt--PLEASE HELP--

HI,
I have a Toshiba Satellite C855-S5194 Part number: PSCBLU-066003.
To give you the whole story it begins with my screen going blank while watching Netflix while attatched to a HD tv thru the HDMI. Then the screen went blu and and error code came up. Error code 0xc0000001 and it stated you needed to use recovery tools on your instrallation media.
First I tried using the recovery steps by accessing it in preboot. That did not work.
So I then ordered a 16GB USB recovery flsh drive. I followed the instructions and I was in the recovery mode off the USB. During the process the screen stated the laptop will restart a bunch of times during the process, which it did. Then after it restarted the last time, the screen went blue with an error code 0xc0000001 again. What can I do? Does this mean my hard drive is corrupt? Any insight would be appreciated.
Also, one last thing. If I try to straight up boot from the USB flash drive it seems to boot but then after the Toshiba welcom logo the screen goes blank and stays that way.

How long were you able to watch this movie before it crashed?
Now is it everytime you boot up, you get the BSOD 0xc0000001 ?
Can you start up in SAFE MODE?
"Knowledge should be unrestricted and the most important commodity we can offer to help one another."

Cannot Complete KB2919355 Update, Error Code : 0xc0000001

Hello,
I encountered the MS KB2919355 update problem last year, and did not succeed in installing this update. I returned to the problem a few days ago and made some progress, however full installation is still elusive.
I have a HP m7-J010DX notebook, E0K83UAR, Intel Core i7-4700MQ CPU, Win 8.1x64
All other Windows & HP updates are installed.
I followed the advice in another message, and performed the following operations,
------------------------------------------------- KB2919335 Installation Procedure
1. download and install
KB2959977 2.8MB (Jan/11/2015, already installed)
KB2938439 19.6MB
KB2937592 303KB
KB2934018 126.4 MB
KB2932046 48 MB
2. Next, resetting Windows Update components
WindowsUpdateDiagnostic.diagcab (downloaded and ran, fixed two things)
3. The next step is performing a System File Check
CMD as Admin: "sfc /scannow"
Result: (I fixed this later, see below)
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
3b.
Found the following command,
CMD as Admin: "Dism /Online /Cleanup-Image /RestoreHealth"
The restore operation completed successfully.
The component store corruption was repaired.
Went back to step 3 ("sfc /scannow") and now received
"Verification 100% complete.
Windows Resource Protection did not find any integrity violations."
4. Next, please remove KB2919355
CMD as Admin:
"dism /online /remove-package /packagenameackage_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14"
(funny symbol should read "colon capital-p")
5. The WinSxS folder also has to be cleaned.
CMD as Admin:
"dism /online /cleanup-image /startcomponentcleanup /resetbase"
6. Restart computer and then run the offline installer:
Windows8.1-KB2919355-x64.msu (KB2919355 690.8 MB)
7. Restart computer during the process whenever it is required.
Updating Computer
...30% complete
Do not turn off your computer.
This is when a problem occurred...
circling dots moved to LHS of screen, computer restarted,
"Your PC ran into a problem and needs to restart
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Error Code : 0xc0000001"
Used,
F8
"Option 5 : Safe Mode with Networking"
after restart,
"we couldn't complete the updates
undoing changes
Don't turn off your computer"
After a further restart the computer returned to logon.
I would appreciate advice on how to proceed in order to complete installation of this update.
Thank you.

I read elsewhere that using the Advanced Options/Automatic Repair procedure could fix the installation.
I tried this, it did not work, and now the situation is worse. The error report has changed to,
The boot config data for your PC is missing or contains errors
File : \EFI\Microsoft\Boot\BCD
Error code : 0xc000000f
The "Press F8 for Startup Settings" option no longer appears, and I can no longer get back to the log in screen and use the computer.
I still have Troubleshoot options,
1. Refresh your PC
2. Reset your PC
3. Recovery Manager (leads to USB based HP Recovery Manager
after about 110sec of blue screen)
4. Advanced Options
4. Advanced Options leads to,
1. System Restore
2. System Image Recovery
3. Automatic Repair
4. Command Prompt
5. UEFI Firmware Settings
Every option that I have tried has failed. I do no appear to have a restore point set (though I thought that I did) so I cannot restore to an earlier date.
F9 Boot Device Option/Boot Manager shows.
1. OS boot Manager
2. USB Hard Drive (UEFI)
3. Boot From EFI File
4. Notebook Hard Drive
5. USB Hard Drive
3. Boot from EFI File leads to a three options the first of which is,
NO VOLUME LABEL, [Acpi(PNPxxxx, 0)/Pci(yyyy)/Usb(zz, 0)/HD(Part1, Sig00000000)]
and thus eg.(there are other folders), EFI\Boot\en-gb\bootx64.efi.mui for the USB Recovery Drive which leads back to USB Drive Recovery Manager.
There are also two other options, one for the main SSD that will no longer boot, and the other for the computers second drive (the original HDD) that has an earlier version of a booting drive C: (I cloned from the HDD -> SSD and use the HDD as a backup drive, however I left the original partitions in place).
If I try to boot from the earlier data on the HDD (I did not really expect this to work completely) I get to the login screen, and an earlier password initially appears to be accepted, I get a brief Welcome, and then "The password is incorrect. Try again."
I have a recent file backup and am figuring out a way to make a current file backup.
I then plan to attempt a minimized image recovery or system recovery, unless I find a way to return to the login screen.
Any suggestions ?
Thank you.

Error code: 0xc0000001 file: \windows\system32\winload.efi missing or contains errors

I have a new 2 month old(Aug 2014) hp eliteone 800 all in one computer running win 8.1 64bit. i have two 1 tb hard drives raid configuration. left computer on for an afternoon and when I came back it was off mysteriously. tried to turn on and it
attempted to repair and was never able to repair. hp sent a new windows 8 software to install, they said os was corrupt. installed three times now i get error code: 0xc0000001 file: \windows\system32\winload.efi missing or contains errors. hp said installation
disc probably corrupt and sent me another. installed twice with same result, error code: 0xc0000001 file: \windows\system32\winload.efi missing or contains errors. This began after the computer was just one month old and after i had placed 300-400
gb of my personal data from other computers on it. I need all of these files so can't just recover/delete all of the files on the computer, although i have read that that may be my only solution? If i do recover will the files still be on the second hard drive??
can you help with this problem?? thanks.

Hi Richard,
Did you try to repair or reinstall the system when you insert the new media?
Have you tried to carry out a system recovery, which will restore your system back to factory defaults and how was the result?
In addition, I suggest you use the new installation media to do a clean install(full format the old system).
How to perform a clean installation of Windows
http://windows.microsoft.com/en-IN/windows-8/clean-install
Note: If you have important personal data, remember to insert your drive into another computer to backup your personal data before you do any operation.
Karen Hu
TechNet Community Support

Error Code 0xc0000001 and 0xc000021a

I'm currently using my laptop for 2 months and today when I shut down my Dell Inspiron 15 a while ago and open it again after an hour I continuously get this blue error
Your PC ran into Problem and it needs to restart. We're just collecting some error info, and then we'll restart for you.
If you'd like to know more you can search online later for this error. 0xc000021a
After it automatically restart it says
RECOVERY
Your PC couldn't start properly
After multiple tries, the operating system on your pc failed to start, so it needs to be repaired
Error code: 0xc0000001
You'll need to use the recovery tools on your installation media. If you don't have an installation media (like a disc or USB devices), contact your system administrator or PC manufacturer.
I read a lot of problem the same problem as what I have but they're system are just upgraded unlike mine. I don't know what causes it and I'm using windows 8 ever since i got this laptop.
Whats should I do I encounter this problem about 3 hours ago help me please!!!
Thank you!!

Hi,
I get frequent notifications from Microsoft right after turning on, after I encounter that BSOD
It says Your PC ran into a problem, then it always shows 3 files that are going to send to Microsoft and a lot of details
and
ahmm I notice something a day ago
that the FILES that are going to be sent to Microsoft are different somehow
here's some screenshots but it's just 3 coz I notice it too late already
and I also remember that my laptop suddenly go into "backup and recovery mode" a day before I encounter this problem
but I don't have any DISC or USB plug in to my laptop that time
do you think that's the problem???
Thank You so much!!!

Cannot ping localhost - error code 2 on Satellite Pro A200

Dear IT gurus,
I have a Satellite Pro A200 laptop.
When i ping the localhost, it says unable to contact ip driver, error code 2.
I tried to repair the winsock using microsoft's articles with no luck.
Now I want to reapair the operating system using the recovery DVD.
Does the recovery DVD have a repair option?
If not does any one know how to fix this problem?
Help please!!!!!
This is the result i got using the pc diagnostic tool.
Date 2008/08/30 01:47:12
[PC Information]
Model Name Satellite Pro A200
Part Number PSAF4U-00D004
Serial Number Y7312740Q
OS Version Microsoft Windows XP Professional 5.1.2600 Service Pack 2
BIOS Version 1.70
CPU Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz
Physical Memory 1024MB RAM
Hard Disk Capacity 120,031,511,040 [Byte] 111.788 [GB]
Hard Disk Free Space Capacity 92,245,069,824 [Byte] 85.910 [GB]
Video Mobile Intel(R) 965 Express Chipset Family version=6.14.10.4833
Screen Resolution 1280 x 768 Pixels
Color Quality True Color (32 Bit)
Sound Realtek High Definition Audio version=5.10.0.5440
Network Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller version=10.14.6.3 MAC Address=
Intel(R) PRO/Wireless 3945ABG Network Connection version=11.1.0.100 MAC Address=
Modem TOSHIBA Software Modem version=2.1.77.0
IDE Device 1 TSSTcorp CDDVDW TS-L632H FW version=TO01
IDE Device 2 None
IDE Device 3 None
IDE Device 4 None
IDE Device 5 Hitachi HTS542512K9SA00
IDE Device 6 None
Internet Explorer 7.0.5730.11

Hi
>I tried to repair the Winsock using Microsofts articles with no luck
I assume you are meaning this MS knowledge base article:
[How to determine and to recover from Winsock2 corruption in Windows Server 2003, in Windows XP, and in Windows Vista|http://support.microsoft.com/kb/811259]
Well, I searched a little bit around and found out that the solution described on 811259 article doesnt help in all cases
So searched on 3rd party website and someone has suggested to try this advice.
Its also from Microsoft:
*[How to reset Internet Protocol (TCP/IP) in Windows XP|http://support.microsoft.com/kb/299357 ]*
So check it out maybe it helps
If not, then you might be forced to reinstall your OS because the repair option is not included in the Toshiba recovery CD ;(
Regards

Re: Cd/DVD drive issue - error code 39 on Satellite P series

Hi,
This is my first request for help.
My CD/DVD drive is no longer recognized and when I go to Device Manager and click on CD/DVD I am informed that the file cdrom.sys is there but cannot be loaded.
An error number 39 is reported.
Any advice would be greatly appreciated but please keep it simple to one line actions if possible.

Of course you can get some advices ;)
I think you would find it faster if you would search in the forum firstly but I will try to help you too.
There error code 39 is very common issue and can be solved easy;
Check this MS knowledge base article:
http://support.microsoft.com/kb/314060/en-us
So firstly remove the CD/DVD drive from the device manager.
Then access the registry using the regedit command and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Reboot the notebook and wait till the CD/DVD drive was installed again.
Thats it. ;)

Error code: 0xc0000001

I have tried (3) times to do a system re-install on my h8-1414 machine and I keep getting the above error code.I have tried using Linux live CD.I used G-Parted program and apparently the drive is still recognized and is in good health.I just cannot seem to access the hard drive.I need some help.Thanks in advance!

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
There are many reasons why your system may crash due to these stop errors. The most common scenarios are:
Faulty drivers, Hardware issue (especially RAM) or Anti-virus software problem.
You may want to try the following and check if it helps
Method 1:
Run Memory Diagnostics test to check for any memory problems. Refer the following link for the same.
How do I know if my computer has a memory problem?
Method 2:
Update the chipset, video card, display and network adapter drivers to the latest by visiting the HP Support Site
Method 3:
Check if the issue occur in safe mode, you can also perform a clean boot and see if it helps
A clean boot helps to verify if any third party application services or startup item is causing this issue.
You may refer the following KB article to put the computer in clean boot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
After the trouble shooting steps please refer to clean boot link to put the computer back to normal startup mode
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP

Yamaha AC-XG audio device error "code 10" on Satellite Pro 6100

Please can someone help.
I am not getting any sound from my laptop.
In Device Manager and under the properties for the Yamaha AC-XG device it says it cannot start and quotes an error "Code 10".
I've tried uninstalling and reinstalling but I still have the same problem.
Can anyone tell me what Code 10 is and how to fix the problem.
Thanks

Hi
Jimi is right. You have to update the Yamaha sound driver!
After a short investigation I found this site:
[Do not install SP2 if you have a Yamaha AC-XG sound card|http://www.housing.hawaii.edu/resources/support/yamahaac-xg.htm]
Best regards

CD/DVD drive does not work - error code 39 on Satellite A300

Good evening.
I've encountered a problem with my Satellite A300.
I can't get the disk drive to function.
Device manager says the driver is current. But also says it is corrupt "code 39".
I have tried downloading new drivers from Toshibas website but they all come up as code 39 unable to install. The first I noticed it was last night when I was installing Norton 360. I had the cd it worked once then nothing.
Has anyone ran across this before?
Any help would be greatly appreciated.

Hi
I had the same issue and I found a solution here in the forum.
The problem is that your Windows registry is muddled up.
You should firstly access the device manager and should remove the CD/DVD drive from the device list.
Secondly you have to start the registry and have to remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Finally reboot the notebook and test the CD/DVD drive again!
Bye

Re: CDs won't play error Code 19 on Satellite L series

I can't get discs to run, and on investigating the hardware in windows I get the following message: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I tried the update driver utility in vista but it told me the driver for my cd-rom was the most up to date.
I can't use a rescue disc because they won't run.
Any ideas?

Try removing the CD/DVD Filters from the Registry.
When CD/DVD related software is installed (such as iTunes, Nero, virtual CD software), they install filters into the registry, which can cause compatibility problems.
1) Run Regedit (Start -> Run -> Regedit)
2) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3) In the right pane, delete the "UpperFilters" key, and delete the "LowerFilters" key.
4) Reboot.
If your CD/DVD programs stop working, you will need to reinstall them (preferably with an updated version).
This utility can remove the filters for you:
http://www.csd.toshiba.com/content/support/bulletins/su2065061/RmvFltrs.exe

When i am installing Multipoint server it gives following error error code 0xc0000001

I have download the Multipoint server 2011 evaluation for
this site. When I installing the server it gives following error. After that I download the WMS 2013 Evaluation even it is also gives the same error. What is the problem this is coming? How can I resolve it?

As the above poster mentioned, this looks like an issue with the VM setup you are using. Can you share the specs of the virtual machine so we can help troubleshoot where you may be running into issues?

Satellite C850-1NU does not boot Win 8.1 - Error Code 0xc0000098

Windows 8.1 will not boot
Laptop is *Toshiba Satellite C850 1NU*, as from Saturday it will not boot up!
*Error states "The boot configuration Data File doesn't contain valid information for an operating system.*
*File:\ BCD*
*Error Code 0xc0000098*
I have transferred recovery tools from another laptop to a USB stick and then enter bios of the Toshiba Laptop to make the USB drive to boot first.
It then comes up with the recovery tools.
I clicked on "Refresh your pc" it then reports "The drive where Windows is installed is locked. Unlock the drive and try again".
I clicked on "Reset your pc" it then reports "Unable to reset your pc. A required drive partition is missing".
I have also tried "Automatic Repair" and it reports "Repair couldn't repair your PC".
I am at a loss as to get my sons laptop up and running again. Advice would be much appreciated. Thank you.

Further to my question, *I have now resolved the issue.*
Thanks to phanlon7 on this link
[http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-crash-refresh-hard-drive-locked-unlock/a6bb04ff-5dba-4e10-a849-644cd0851bc6?page=2&rtAction=1390385080363]
I used a usb stick and copied recovery from another windows 8 laptop.

Satellite A40 - Error code 10- D: drive cannot be found

HELP PLEASE!!!
I really need some help to fix the errors on my system.
A short while ago i accidently deleted the DVD+/- optic drive to my laptop, and when I go to my computer it isnt there?
The sys. tells me that the D: drive cannot be found, and the drive was removed without preperation and cannot be found, Error code 10.
What does this mean, as I have tried to update the BIOS, and it does not need it, and i cannot find a driver for the Satellite A40 from Toshiba.
Also the drivers appear to be ok and the boxes are ticked in the device management, altho the optic drive sometimes has a yellow exclamation mark?
Tried the recovery disk and no luck.
Also the drive doesn't work now, as it doesnt read disks!
Here is the spec. for the computer, and the summary for the error messages. Wouild reallr appreciate any help on this please . . . .
My Computer Information - General
Please wait while information is being collected...
100% (collecting Local Disk information)
Refresh screen
Specifications
TOSHIBA
System Model: Satellite A40
BIOS Version: TOSHIBA Version 1.50
Operating System
Microsoft Windows XP Home Edition
Version: 5.1.2600
Service Pack: 1.0
Location: C:\WINDOWS
PID: 55277-OEM-0011903-00111
Hot Fix: Q817606
Memory (RAM)
Capacity: 2 GB
Here is a listing of the Dr watson error reports that appeared don the system.
25 January 2009 Service Control Manager The Application Management service terminated with the following error: The specified module could not be found.
25 January 2009 atapi The device, \Device\Ide\IdePort1, did not respond within the timeout period.
25 January 2009 Cdrom The driver detected a controller error on .
25 January 2009 atapi The device, \Device\Ide\IdePort1, did not respond within the timeout period.
25 January 2009 Service Control Manager The following boot-start or system-start driver(s) failed to load: Cdrom
25 January 2009 PlugPlayMa nager The device 'T S I A D D-R M S - 6!1"' (IDE\CdRomT_S_I_A_D_D-R_M_S_-_ 6!1"________________1#3"____\3 423362730283321372620202020202 020202020) disappeared from the system without first being prepared for removal.
31 January 2009 Cdrom The driver detected a controller error on .
31 January 2009 Service Control Manager The following boot-start or system-start driver(s) failed to load: Cdrom
24 January 2009 Applicatio n Error Faulting application helpctr.exe, version 5.1.2600.1106, faulting module kernel32.dll, version 5.1.2600.1106, fault address 0x0001a67a.
25 January 2009 MsiInstall er Product: ParetoLogic DriverCure -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action DeleteScheduledTask, location: C:\Program Files\ParetoLogic\DriverCure\D riverCure.exe, command: -deletetask
25 January 2009 Applicatio n Hang Hanging application switch.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Run Regedit, and remove the Upperfilters and Lowerfilters values from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
Then Reboot. If your CD/DVD burning software fails to work, reinstall that software.

Re: Satellite Pro C870 - No Wireless, Error code 43

Have two new Satellite Pro C870's where the wireless was being disabled every second startup. Wireless NIC in device manager had an exclamation mark and was showing "Windows has stopped this device because it has reported problems. (Code 43)"
After performing a system restore as advised by support the issue was still there.
Just before sending the two laptops off for repair I undid a setting called "fast boot" in the bios (otherwise set using a Toshiba utility).
Issue seems to have cleared after this.

Hi
You are using Win 8. Right?
> Have two new Satellite Pro C870's where the wireless was being disabled every second startup
First of all you should know that Windows 8 does not perform a real shutdown.
It goes just in hybrid mode.
Maybe the error 43 is related to the fact the Win 8 and notebook did not shut down as you expected from a system like Win 7.
If you would search for error code 43 using google, you will get a lot of hits and mostly its system / driver issue.
So first of all I recommend disabling the hybrid mode and performing complete shut down:
+Perform a complete shutdown in Windows 8+
http://aps2.toshiba-tro.de/kb0/TSB2B03EY0002R01.htm
secondly try the WLan driver update.
Regarding the other issue
>Also had an issue with the function of turning on when the panel is opened: this would cause the laptop to turn back on immediately after shutting down.
This is also an Windows 8 feature which can be disabled:
+Why does my Windows 8 notebook start automatically when opening the display lid?+
http://aps2.toshiba-tro.de/kb0/FAQ2C03FA0001R01.htm

Error code 0xc0000001 0xc00021a satellite c850

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