Error code: 0xc0000001
I have tried (3) times to do a system re-install on my h8-1414 machine and I keep getting the above error code.I have tried using Linux live CD.I used G-Parted program and apparently the drive is still recognized and is in good health.I just cannot seem to access the hard drive.I need some help.Thanks in advance!
Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
There are many reasons why your system may crash due to these stop errors. The most common scenarios are:
Faulty drivers, Hardware issue (especially RAM) or Anti-virus software problem.
You may want to try the following and check if it helps
Method 1:
Run Memory Diagnostics test to check for any memory problems. Refer the following link for the same.
How do I know if my computer has a memory problem?
Method 2:
Update the chipset, video card, display and network adapter drivers to the latest by visiting the HP Support Site
Method 3:
Check if the issue occur in safe mode, you can also perform a clean boot and see if it helps
A clean boot helps to verify if any third party application services or startup item is causing this issue.
You may refer the following KB article to put the computer in clean boot:
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
After the trouble shooting steps please refer to clean boot link to put the computer back to normal startup mode
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
I work on behalf of HP
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Cannot Complete KB2919355 Update, Error Code : 0xc0000001
Hello,
I encountered the MS KB2919355 update problem last year, and did not succeed in installing this update. I returned to the problem a few days ago and made some progress, however full installation is still elusive.
I have a HP m7-J010DX notebook, E0K83UAR, Intel Core i7-4700MQ CPU, Win 8.1x64
All other Windows & HP updates are installed.
I followed the advice in another message, and performed the following operations,
------------------------------------------------- KB2919335 Installation Procedure
1. download and install
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KB2938439 19.6MB
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2. Next, resetting Windows Update components
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3. The next step is performing a System File Check
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Result: (I fixed this later, see below)
Windows Resource Protection found corrupt files but was unable to fix some
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3b.
Found the following command,
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The restore operation completed successfully.
The component store corruption was repaired.
Went back to step 3 ("sfc /scannow") and now received
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4. Next, please remove KB2919355
CMD as Admin:
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(funny symbol should read "colon capital-p")
5. The WinSxS folder also has to be cleaned.
CMD as Admin:
"dism /online /cleanup-image /startcomponentcleanup /resetbase"
6. Restart computer and then run the offline installer:
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7. Restart computer during the process whenever it is required.
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Do not turn off your computer.
This is when a problem occurred...
circling dots moved to LHS of screen, computer restarted,
"Your PC ran into a problem and needs to restart
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Error Code : 0xc0000001"
Used,
F8
"Option 5 : Safe Mode with Networking"
after restart,
"we couldn't complete the updates
undoing changes
Don't turn off your computer"
After a further restart the computer returned to logon.
I would appreciate advice on how to proceed in order to complete installation of this update.
Thank you.I read elsewhere that using the Advanced Options/Automatic Repair procedure could fix the installation.
I tried this, it did not work, and now the situation is worse. The error report has changed to,
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File : \EFI\Microsoft\Boot\BCD
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The "Press F8 for Startup Settings" option no longer appears, and I can no longer get back to the log in screen and use the computer.
I still have Troubleshoot options,
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5. UEFI Firmware Settings
Every option that I have tried has failed. I do no appear to have a restore point set (though I thought that I did) so I cannot restore to an earlier date.
F9 Boot Device Option/Boot Manager shows.
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2. USB Hard Drive (UEFI)
3. Boot From EFI File
4. Notebook Hard Drive
5. USB Hard Drive
3. Boot from EFI File leads to a three options the first of which is,
NO VOLUME LABEL, [Acpi(PNPxxxx, 0)/Pci(yyyy)/Usb(zz, 0)/HD(Part1, Sig00000000)]
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There are also two other options, one for the main SSD that will no longer boot, and the other for the computers second drive (the original HDD) that has an earlier version of a booting drive C: (I cloned from the HDD -> SSD and use the HDD as a backup drive, however I left the original partitions in place).
If I try to boot from the earlier data on the HDD (I did not really expect this to work completely) I get to the login screen, and an earlier password initially appears to be accepted, I get a brief Welcome, and then "The password is incorrect. Try again."
I have a recent file backup and am figuring out a way to make a current file backup.
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Any suggestions ?
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Did you try to repair or reinstall the system when you insert the new media?
Have you tried to carry out a system recovery, which will restore your system back to factory defaults and how was the result?
In addition, I suggest you use the new installation media to do a clean install(full format the old system).
How to perform a clean installation of Windows
http://windows.microsoft.com/en-IN/windows-8/clean-install
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Karen Hu
TechNet Community Support -
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HI,
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Now is it everytime you boot up, you get the BSOD 0xc0000001 ?
Can you start up in SAFE MODE?
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detail:
An error occurred calling 'Save' in 'Report' of 'NI TestStand 2010 SP1 API'
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