Error code 1962: on Lenovo ideacentre b-series---NEED HELP---

I recently purchased, (when I mean recently it is 1 1/2 month ago) and I get frustrated b/c of this error (1962). I just don't understand why brand new comp. is doing this. When I purchased the desktop it was pre-loaded with OS Windows7 and I was told by lenovo sales rep. if I wanted to upgrade to Windows8 I needed to download it from the site. Since I upgraded to Windows8, it was completed without a problem, or without any issue that I can see that would stop the process, I have seen this error twice.
I had to unplug it and it went away when I restarted, can you help me with this error?
Do I need to re-install Windows8 if I want to keep using it?
I need the desktop for school work on daily basis. I'm willing to return the desktop and purchase some other brand if this can't be taken care of.    Thanks, your assistance in resolving this matter is appreciated.
Solved!
Go to Solution.

http://www.piriform.com/speccy
run this tool and post your hdd results and ill see if i can find you a hdd tool that is made for your hdd
Thx dave
yoga 2, lenovo b540
3 custom gaming pc systems

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The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Regards,
sagar.

Error code 1962: on Lenovo ideacentre b-series--​-NEED HELP---

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