Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

I have been trying for 2 days now to get this resolved.
Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
I restarted my machine, and tried again. Same issue.
I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
I ran out of time and had to stop after being on with them for over an hour.
Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
Thank you for your time and assistance.

Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

Similar Messages

  • Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Hi, Jeff.
    I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
    Thanks for the tips.

  • I'm having trouble updating the Creative Cloud desktop app (Error code: 62)

    I'm having trouble updating the desktop app. The application updater says its error code 62.
    Running on Mac OS X 10.9.5.

    Hi yongteck,
    Please refer to the help document and thread below where the issue has been resolved:
    1. Error "Failed to Install" Creative Cloud Desktop application
    2. Why do i keep on getting error 62?
    Regards,
    Sheena

  • I have updated my creative cloud desktop app and it appears i have to re download all the apps, how can I just get the updates as I have the latest CC14 software already.

    I don't want to spend time downloading all of the software I already have on my machine.
    CC Apps installed message says ' You have not installed any applications yet' and I have
    Any help would be great
    ta
    J

    Hi Jason,
    Have you tried checking what the Apps panel states ? Is it giving you the option to install all the apps again or is it asking you to update ? May be share a screenshot of the Apps panel with us.
    Cheers,
    Kartikay Sharma

  • Updating Creative Cloud desktop app "failed to update.(Error code: 50)"

    I'm attempting to update my Creative Cloud desktop app, but I keep getting this message "failed to update.(Error code: 50)".  Any ideas on how I can complete the update?  I'm using Win7 pro.

    Clemaster83 please try utilizing the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to update the Creative Cloud Desktop application.

  • Illustrator CC2014 and Update Creative Cloud Desktop App

    Hi,
    I am using the Creative Cloud Student edition on Windows 8.1. Right now I have some problems with Illustrator and the Desktop App itself, however I absolutely need it to work right now for University. I try to explain the problem as clear as I can, I hope you can help me!
    First, the problem I have with Illustrator: I installed the newest version (CC2014) a couple of weeks ago. It all worked fine at first. After some time, when opening the application, I got a message saying it can't be opened and that I should go to the .exe file and operate it as Administrator. When I clicked okay, Illustrator opened without me doing what I was told.. This kept going on for a couple of days until now. I cannot open it anymore, a message appears saying: The localized source files for this application could not be loaded. Fix this application or reinstall. Then try again. .The problem is, I cannot fix or reinstall the application, I can't even uninstall it (It says there were problems and not everything was uninstalled..) Now I don't know what to do?
    Second, I cannot update my creative cloud desktop app. It says: Creative Cloud desktop could not be updated. Error Code: 50. I have searched for that error code, but could not find any explanation.
    I would be very happy for your help!
    Thank you in advance!

    First, to uninstall and reinstall
    -using the cleaner after uninstalling and before reinstalling may help
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I just installed itunes 12 and now when i plug my ipod into my computer it won't sync I have tried different ipods still nothing

    i just installed itunes 12 and now when i plug my ipod into my computer it won't sync I have tried different ipods still nothing

    Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

  • What is error code 3194 and how can i past this for i can update my ipod to 5.0.1, what is error code 3194 and how can i past this for i can update my ipod to 5.0.1

    what is error code 3194 and how can i past this for i can update my ipod to 5.0.1, what is error code 3194 and how can i past this for i can update my ipod to 5.0.1

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    Above from:
    http://support.apple.com/kb/TS3694

  • Error A12E1 when I try to update the Creative Cloud desktop

    I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
    So how do we fix this?

    Dear Mr. Wright,
    I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I  contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself:  who needs to be lied to over and over again?
    If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
    The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
    P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE  or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us  into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.
    The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
    Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work.  I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
    If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

  • Dear Mr./Mrs.,  I had an iPhone 4 , then I bought iPhone 5s , I faced a problem when I started installing any new application other than I already had on my iCloud , I was asked to enter my password of my apple account and I entered it correctly , then I

    Dear Mr./Mrs.,
    I had an iPhone 4 , then I bought iPhone 5s , I faced a problem when I started installing any new application other than I already had on my iCloud , I was asked to enter my password of my apple account and I entered it correctly , then I was asked to answer two questions , but I forgot the answers !! I click on forgot the answers , they send me check your email , I check my email and they send me the password that I have already entered not the answers of the questions ! How can this problem be solved ?! Hope to take my message into consideration.
    Yours sincerely,
                             Hesham.

    Welcome to the user to User Technical Support Forum provided by Apple.
    For your issue...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
         Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on.  the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of su

    I have tried many times to download creative cloud desktop app such as AI, LR, PS, ID and so on.  the following message appears You are running an operating system that Illustrator no longer supports. Refer to the system requirements for a full list of supported platforms. The only one I have succeeded to download are DW and MU.
    Please could you help out

    Hello,
    please have a look at the different sys-requirements for example:
    AI: http://helpx.adobe.com/illustrator/system-requirements.html
    PS: http://helpx.adobe.com/photoshop/system-requirements.html
    (LR 1-5: http://helpx.adobe.com/de/lightroom/system-requirements.html)
    You will find the same explanations for your other programs.
    Hans-Günter

  • I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    I get a download error on the creative cloud desktop app.  When I click reload applications it remains the same.  How can I get this message to be removed?

    Hi Bericala,
    Same issue has been discussed in the below mentioned link.
    1) Creative Cloud "Download Error" message
    2) Creative Cloud - Download error - stubborn error
    Let me know if it helps.
    P.S - If this or any other response helps answer your question, please take a moment to mark the response as helpful or correct to make it easier for future users to find the solution to the same issue
    Thanks,
    Eshant Jindal

  • I keep getting error messages when installing creative cloud desktop app.

    I was having a problem with downloading photoshop.  The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!

    Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

  • I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

    Hi
    I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
    Cheers
    Rachel

    Hi Rachel,
    You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
    Let us know if the issue still persists or not.
    Regards,
    Ratandeep Arora

  • I can't install The Creative Cloud desktop app in Mountain Lion. Error A12E1

    After following every possible workaround posted everywhere, and waiting unsuccessfully for 1 hour and a half for a chat with customer support, I'm posting the issue here before I cancel my subscription to Creative Cloud.
    I'm having the same issue that many people seem to have for different error codes and no solution seems to have been found yet that is agood fit for all of them, so I'm posting here in hopes somebody does take the time to analyze what is going on instead of suggesting the "Is you power cable plugged in?" type of questions. I have already tried all workarounds regarding this issue, the famous A12E1 error, but in my case the issue is specifically trying to install the Adobe Application Manager:
    10/15/13 00:20:08:325 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | 151513 | ****************Starting LBS workflow*******************
    10/15/13 00:20:08:426 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | initializing screen
    10/15/13 00:20:08:448 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version - major = 10, minor = 8, bugFix = 5
    10/15/13 00:20:08:448 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | ACCC System requirements check passed
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Product Sap Code not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Product locale not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Product name not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Applet Version not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | ProductInfo |  |  | 151653 | Applet ID not specified in the product information file
    10/15/13 00:20:08:476 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Bootstraping Passed
    10/15/13 00:20:08:494 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | LBS lock acquired
    10/15/13 00:20:09:013 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 0
    10/15/13 00:20:09:016 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | deployment lock check passed
    10/15/13 00:20:09:035 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | ACCC not present so downloading is initiated.
    10/15/13 00:20:14:369 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Downloading Adobe Application Manager/Creative Cloud Connections
    10/15/13 00:20:14:387 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 40
    10/15/13 00:20:14:419 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: '1f1ffcd5-2732-41b1-9ae7-245bf690b9c0'
    10/15/13 00:20:14:420 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid '1f1ffcd5-2732-41b1-9ae7-245bf690b9c0' is being sent
    10/15/13 00:20:34:955 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: '30733d16-78bd-4228-ad8e-3aca7932cac6'
    10/15/13 00:20:34:963 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid '30733d16-78bd-4228-ad8e-3aca7932cac6' is being sent
    10/15/13 00:20:34:973 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 0
    10/15/13 00:20:34:976 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 424132
    10/15/13 00:20:34:986 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: '3679b44b-4f03-4cac-9d81-eda5a38fb20e'
    10/15/13 00:20:34:986 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | post download deployment lock check passed
    10/15/13 00:20:34:986 | [INFO] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Extracting and installing Adobe Application Manager
    10/15/13 00:20:35:003 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 424222
    10/15/13 00:20:35:191 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid '3679b44b-4f03-4cac-9d81-eda5a38fb20e' is being sent
    10/15/13 00:20:41:966 | [WARN] |  | Download | LBS | AamInstallAction |  |  | 151653 | AAM installation ended with return code 5.
    10/15/13 00:20:41:966 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 30863780
    10/15/13 00:20:41:966 | [FATAL] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Failed to extract or install Adobe Application Manager. Error Code - -251
    10/15/13 00:20:42:015 | [INFO] |  | Download | LBS | ETS |  |  | 151653 | Event Guid generated is: 'aa39d648-2f7a-4a1a-865c-b254b54948d1'
    10/15/13 00:20:42:016 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Event with guid 'aa39d648-2f7a-4a1a-865c-b254b54948d1' is being sent
    10/15/13 00:20:44:276 | [INFO] |  | Download | LBS | ETS |  |  | 151513 | Waiting for the async thread to get the task completed
    10/15/13 00:20:44:280 | [INFO] |  | Download | LBS | ETS |  |  | 151862 | Async thread is completed. Now exiting from function.
    10/15/13 00:20:44:286 | [INFO] |  | Download | LBS | LBSApplicationFacade |  |  | 151513 | ****************Closing LBS workflow*******************
    Please help..... I guess if nothing comes up by the end of the week I'm cancelling my subscription, I'm done with trying a bunch of stupid solutions that don't do anything. I have lost a lot of valuable time. If anybody has any good ideas please let me know.
    Thank you

    If there's still any developer left in the fancy and deserted HQ in San Jose that still provides support, you might want to ask them what does Exit Code 5 means for them when installing AAM, since every developer uses exit codes in their own way, to check why is the install of Adobe Application Manager failing.
    10/15/13 00:20:41:966 | [WARN] |  | Download | LBS | AamInstallAction |  |  | 151653 | AAM installation ended with return code 5.
    10/15/13 00:20:41:966 | [INFO] |  | Download | LBS | SystemCheck |  |  | 151653 | System OS Version inside isAcccSupported- major = 10, minor = 8, bugFix = 30863780
    10/15/13 00:20:41:966 | [FATAL] |  | Download | LBS | LBSWorkflowManager |  |  | 151653 | Failed to extract or install Adobe Application Manager. Error Code - -251
    There's no easy scripted answer out of this issue, like I said, I already went through all the troubleshooting that was posted in your support forums and nothing worked. The only sure way to find the problem is to do it the proper way and find out what the error means.

Maybe you are looking for

  • IView is not being displayed in full page

    I created one iView, added it into a page. I set the layout as 1 Column Full width. My view is not being displayed in entire window. What kind of property, I should set in the page.

  • Java.util.zip.ZipException: error in opening zip file Deploment Error

    Hi All, I am getting the fallowing Deployment exception while i am trying to deploy my webdynpro DC. Kindly help me if anybody know the solution for it. deployment aborted : file:/C:/DOCUME1/291123/LOCALS1/Temp/temp7081pg.comiprscipr~dc_intreg_proces

  • ITunes error message when I try to sync

    The ipod -Name- is synced with another iTunes library. Do you want to erase this iPod and sync with this iTunes library? This error message shows up on my computer when I try to sync. I do have iTunes on my laptop and on my desktop. Could this be the

  • I use Firefox everyday. I go to open today and can't get it to open. ? Why

    I've restarted my computer twice, just in case that was the problem. It doesn't appear to be the problem. I still can't open Firefox. This is what is happening. All that opens is a white page with transparent top. It has the Minimize, Restore, Close

  • Using ModbusSlave and for bitwise operation

    I ran into a problem using a ModbusSlave to read a signed Integer for bitmasking. I connected the Tag value into D40001 and read the bits from ModbusSlave1.H40002.fx (for bits 0-15) and ModbusSlave1.H40001.fx (for bits 16-31). When the the MSB (Bit 1