Error code 21 on mac in iTunes during restore

Error code 21 on mac in iTunes during restore

That one can be associated with security software troubles. In the course of your troubleshooting to date, have you worked through the following document?
iTunes: Troubleshooting security software issues

Similar Messages

  • Does anyone know what this error code means?My itunes will not open, no matter how many times i downlaod and restore it??? "The procedure entry point xmlITexTextReaderName could not be located in the dynamic link library libxml2.dlll."

    Does anyone know what this error code means?My itunes will not even open, no matter how many times i downlaod and restore it??? "The procedure entry point xmlITexTextReaderName could not be located in the dynamic link library libxml2.dlll." Please let me know if your know anything! It is greatly apprecitated!

    Taken at face value, you're having trouble with an Apple Application Support program file there. (Apple Application Support is where single copies of program files used by multiple different Apple programs are kept.)
    Let's try something relatively simple first. Restart the PC. Head into your Add or Remove Programs control panel, select "Apple Application Support", click "Change" and then click "Repair".
    If no joy after that, try the more rigorous uninstall/reinstall procedure from the following post. (Although the procedure is for Vista and 7 and you've got XP, just read "Computer" as "My Computer", read "Uninstall a program control panel" as "Add or Remove programs control panel" and assume the system is 32-bit, and you'll be doing the right things.)
    Re: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more.  Itunes starts but before anything loads a

  • I want to restore my ipod 4g to ios 6.1.2 but it said error code 3194 i updated itunes and i checked my host file and it won't work Thank you for choosing the Apple Store. If you have any additional questions, please chat us again. You are currently not i

    i want to restore my ipod 4g to ios 6.1.2 but it said error code 3194 i updated itunes and i checked my host file and it won't work and i am running 6.1.5 at the moment

    That's because downgrading is not supported.

  • TS3694 Why am I getting error code 3194 when i try to restore my ipod?

    Why am I getting error code 3194 when I try to restore my ipod touch 4th generation

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
    Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
    Error 3194: Resolve error 3194 by updating to the latest version of iTunes. "This device is not eligible for the requested build" in the updater logs confirms this is the root of the issue. For more Error 3194 steps see: This device is not eligible for the requested build above.
    http://support.apple.com/kb/TS3694#error3194
    Also see:
    iPhone Error 3194 - How to Fix iTunes Error 3194?

  • HT201210 My Ipod has an error code of 1604 when trying to restore.  I have followed all recommended instructions...any ideas.??

    My Ipod has an error code of 1604 when trying to restore.  I have followed all recommended instructions...any ideas.??

    If you did all of this
    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar                       

  • TA38529 i am getting an error code 2330 when installing itunes, can u help??

    i am getting an error code 2330 when installing itunes, can u help??

    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iTunes: Specific update-and-restore error messages and advanced troubleshooting
    http://support.apple.com/kb/TS3694
     Cheers, Tom

  • Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem

    Itunes 10 will not load on windows 7 64 bit. Error code 2324. Old Itunes is gone or not working. Cannot play anything although files are still there. What the ??? is error 2324. Seems like alot of people ar ehaving the same problem

    I have had this problem with Windows 7 and iTunes updates for some time. Each time it takes hours to solve but with the over the air upgrade to IOS6 on my iPhone and iPad, I was determined to solve and remember what I did, So here it is:
    http://www.care4pcs.co.uk/2012/09/pear-shaped-apple-ios-6-for-iphone-ipad.html
    I hope this helps you and any other users.

  • Error Code: 34 Mac OSX 10.8.4 for Photoshop CC, Bridge CC, After Effects CC, and Flash CC

    Hello,
    So I am installing all the CC versions of the software and all but Photoshop, Bridge, After Effects, and Flash installed without a hitch. On those 4 programs I get the same error code: 34. I am able to install the CS6 variants of them without any problem and run it. Here is the error code:
    Exit Code: 34
    Please see specific errors below for troubleshooting. For example,  ERROR:
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 0 error(s)
    FATAL: Payload 'Camera Profiles Installer_8.1_AdobeCameraRawProfile8.0All 7.0.0.108 {D5BBDFC0-C716-46B1-8908-85B0EA49FFA1}' information not found in Media_db.
    I have been unable to fix this on my own and with what I've found online. I'll list what I have done so far to try to fix this issue. I have tried to use the Adobe Creative Cloud Cleaner Tool but the issue is since PS, BR, AE, and FL won't install I can't clean them to try a fresh install. I tried installing the CS6 versions to see if it would dowload the 'Camera Profiles Installer_8.1".
    Any help on fixing this ASAP would be much appreciated!
    Thanks,
    NB

    Hey Guys I am experiencing the exact same iusse I spoke with adobe and they weren't able to solve the issue here's  log.
    I'm pasting the fatal errors from photoshop hope this helpful
    06/18/13 12:02:45:614 | [FATAL] |  | OOBE | DE |  |  |  | 19669 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 12:02:46:615 | [INFO] |  | OOBE | DE |  |  |  | 19669 |  - 1 fatal error(s), 0 error(s)
    06/18/13 12:02:46:615 | [INFO] |  | OOBE | DE |  |  |  | 19669 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 12:13:17:103 | [FATAL] |  | OOBE | DE |  |  |  | 26756 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 12:13:18:104 | [INFO] |  | OOBE | DE |  |  |  | 26756 |  - 1 fatal error(s), 0 error(s)
    06/18/13 12:13:18:104 | [INFO] |  | OOBE | DE |  |  |  | 26756 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 12:20:13:772 | [FATAL] |  | OOBE | DE |  |  |  | 31392 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 12:20:14:774 | [INFO] |  | OOBE | DE |  |  |  | 31392 |  - 1 fatal error(s), 0 error(s)
    06/18/13 12:20:14:774 | [INFO] |  | OOBE | DE |  |  |  | 31392 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:07:14:983 | [FATAL] |  | OOBE | DE |  |  |  | 16841 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:07:15:984 | [INFO] |  | OOBE | DE |  |  |  | 16841 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:07:15:984 | [INFO] |  | OOBE | DE |  |  |  | 16841 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:19:33:315 | [FATAL] |  | OOBE | DE |  |  |  | 24315 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:19:34:316 | [INFO] |  | OOBE | DE |  |  |  | 24315 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:19:34:316 | [INFO] |  | OOBE | DE |  |  |  | 24315 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:21:06:794 | [FATAL] |  | OOBE | DE |  |  |  | 25240 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:21:07:796 | [INFO] |  | OOBE | DE |  |  |  | 25240 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:21:07:796 | [INFO] |  | OOBE | DE |  |  |  | 25240 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:21:30:440 | [FATAL] |  | OOBE | DE |  |  |  | 25537 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:21:31:441 | [INFO] |  | OOBE | DE |  |  |  | 25537 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:21:31:441 | [INFO] |  | OOBE | DE |  |  |  | 25537 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:47:18:185 | [FATAL] |  | OOBE | DE |  |  |  | 9822 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:47:19:186 | [INFO] |  | OOBE | DE |  |  |  | 9822 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:47:19:186 | [INFO] |  | OOBE | DE |  |  |  | 9822 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:47:58:563 | [FATAL] |  | OOBE | DE |  |  |  | 10207 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:47:59:565 | [INFO] |  | OOBE | DE |  |  |  | 10207 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:47:59:565 | [INFO] |  | OOBE | DE |  |  |  | 10207 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:48:24:091 | [FATAL] |  | OOBE | DE |  |  |  | 10483 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:48:25:092 | [INFO] |  | OOBE | DE |  |  |  | 10483 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:48:25:092 | [INFO] |  | OOBE | DE |  |  |  | 10483 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:54:20:032 | [FATAL] |  | OOBE | DE |  |  |  | 14779 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 13:54:21:034 | [INFO] |  | OOBE | DE |  |  |  | 14779 |  - 1 fatal error(s), 0 error(s)
    06/18/13 13:54:21:034 | [INFO] |  | OOBE | DE |  |  |  | 14779 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 14:15:39:774 | [FATAL] |  | OOBE | DE |  |  |  | 28845 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 14:15:40:775 | [INFO] |  | OOBE | DE |  |  |  | 28845 |  - 1 fatal error(s), 0 error(s)
    06/18/13 14:15:40:775 | [INFO] |  | OOBE | DE |  |  |  | 28845 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 14:27:33:665 | [FATAL] |  | OOBE | DE |  |  |  | 37134 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 14:27:34:666 | [INFO] |  | OOBE | DE |  |  |  | 37134 |  - 1 fatal error(s), 0 error(s)
    06/18/13 14:27:34:666 | [INFO] |  | OOBE | DE |  |  |  | 37134 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 14:49:31:860 | [FATAL] |  | OOBE | DE |  |  |  | 48667 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 14:49:32:862 | [INFO] |  | OOBE | DE |  |  |  | 48667 |  - 1 fatal error(s), 0 error(s)
    06/18/13 14:49:32:862 | [INFO] |  | OOBE | DE |  |  |  | 48667 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 16:05:56:669 | [INFO] |  | OOBE | DE |  |  |  | 16619 |  - 0 fatal error(s), 2 error(s)
    06/18/13 16:09:05:111 | [INFO] |  | OOBE | DE |  |  |  | 19310 |  - 0 fatal error(s), 2 error(s)
    06/18/13 16:29:47:953 | [FATAL] |  | OOBE | DE |  |  |  | 11765 | Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    06/18/13 16:29:48:954 | [INFO] |  | OOBE | DE |  |  |  | 11765 |  - 1 fatal error(s), 0 error(s)
    06/18/13 16:29:48:955 | [INFO] |  | OOBE | DE |  |  |  | 11765 | FATAL: Payload 'Camera Profiles Installer 7.0.0.108 {539AEF15-3A2B-4A31-A587-7E90F7D9C700}' information not found in Media_db.
    Error Code: 34 Mac OSX 10.8.4 for Photoshop CC, Bridge CC, After Effects CC, and Flash CC

  • I cannot access iMatch.  I keep getting an error code -1202 from the iTunes store.  How do I fix this problem?

    I keep getting an error code -1202 from the iTunes store when trying to access the items from the "quick links" and I cannot access iMatch. Any suggestions?

    Please look to the right of the screen where it says "More Like this" you may find the resolution there.

  • I get an error  code 1604 when I try to restore my 3gs. Any quick fix?

    I get an error  code 1604 when I try to restore my 3gs. Any quick fix?

    Trash – Can’t Empty or Move File To Trash
    Trash – Empty When File is Locked or in Use
    Try holding down the option button while trying to delete the Trash. If that doesn’t work, here is some more information.
    Trash – Error Code 8003
    Trash FAQ          
    Trash Permission Error
    Trash Permission Error (2)

  • I just got a new computer and I am haveing trouble loging on to I tunes I keep getting error code 9808 is the itune store down?

    I just got a new computer and I am haveing trouble loging on to I tunes I keep getting error code 9808 is the itune store down?

    Check out this Apple document -> iTunes Store: "An unknown error occured (-9808)"
    You'll probably have to make sure the date and time is correct on your computer.

  • HT201210 im getting error code 1669, will not let me restore. I have already updated itunes on computer as suggested

    I have tried to restore my phone, each time im getting so far then getting error 1669. I have re-installed itunes as suggested still no joy, is there anything else i can do?

    Hi luvthesuns,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are getting a few error codes. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
    iTunes: Possible iTunes Store errors - Apple Support
    iTunes Store reporting error 0x80090318
    Apple software on Windows: May see performance issues and blank iTunes Store
    Troubleshooting Home Sharing - Apple Support
    Cheers,
    Mario

  • TS3694 why do I keep getting an error code 3194 when I try to restore my disabled ipod touch?

    I don't know what to do to stop getting error code 3194. I have tried almost all basic suggestions, Is there anyone that can help me retstore my ipod touch?

    See:
    iPhone Error 3194 - How to Fix iTunes Error 3194?
    Fix Error 3194 from iTunes during iPhone restore
    iTunes: Specific update-and-restore error messages and advanced troubleshooting

  • HT201263 I get an error code every time I try to restore my iphone 4.

    My iphone had some issue and now it only comes on when I plug it into a computer.  When I do that the "plug into itunes" symbol comes on the screen.  When I attempt to restore the iphone it makes it partially through the restore but always ends with an error code, normally 2001 or 2006, but sometimes others. 

    Check out this article: http://support.apple.com/kb/TS3694#error2001
    Click the disclosure triangle next to "Error 2000-2009…"

  • What is error code 2324 when installing iTunes?

    What is error code 2324?  I got this when trying to re-install iTunes.  I was in the middle of the latest iTunes update when I had to cancel it.  Now I can't access my music so I tried to reinstall iTunes but I get this error code.   I also get a error message saying I need Administrator privlages.  Well I am the Admininstrator and logged in as it.  I can't reinstall iTunes and when I go to remove programs I don't see it listed only Apple Application and Apple Updates, along with an Apple Mobile Device Support. 
    I even 'restored' my system to earlier today before I started downloading the iTunes update to no avail.  Any ideas/suggestions?

    Let's try the fixit from the following Microsoft document with that one:
    Fix problems with programs that can't be installed or uninstalled

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