Error Code: 214 installing creative cloud

I'm trying to install Creative Cloud and this error has popped up
"There seems to be a problem with the downloaded file(s). For troubleshooting tips, please visit our customer support page.(Error code: 214) Contact Customer Support"
Now what?...

Chawana Error 214 means the manifest for downloaded files is incorrect.  For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.

Similar Messages

  • Error code 1 installing creative cloud

    I am using Windows 7 and every time I try to download Creative Cloud I get error code 1. Help?

    I get the same message. I'm trying to re-install the creative cloud. My OS is mavericks. Here's a screen shot of the error. Any assistance would be greatly appreciated!
    Thanks!

  • I keep getting error messages when installing creative cloud desktop app.

    I was having a problem with downloading photoshop.  The creative cloud pop window is just showing a spinning wheel, so I tried to reinstall the creative cloud desktop app but I'm getting an Error 1: Creative Cloud failed to install message. Help please?!

    Wtf help please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to resolve your current error.

  • Error 48 when installing creative cloud for desktop on mac

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    I had the app but i decided to remove it because i have logged in in other machines, the log in windows told me to close the session on the other machine, i did that, and then started the problems
    Now I'm stuck, have tried most of the solutions on the web and adobe forums and nothing works
    Please help
    Thanks so much

    Provide the relevant CC app install logs.
    Troubleshoot Creative Cloud download and install issues
    Mylenium

  • Error Code A12E1 and Creative Cloud Update Loop

    Possible Windows Solution - this applies to Windows systems only.
    Problem:
    1) You try to open the Adobe Creative Cloud and receive notification of an update. The options are to Update or Quit. When you click Update, the process starts and then quits with no warning.
    2) You have downloaded the Creative Cloud Manager or any software package installer. When you try to install the program, it quits and gives you a message about Error Code A21E1.
    Possible Cause:
    Due to the recent Cryptolocker virus, many reputable websites have been offering "fixes" to prevent the virus from installing itself. These fixes typically entail making changes to your local security policy, or in domain (office network) environments, making changes to Group Policy that block EXE (executable) files from running if they originate in the C:\Users\{username}\AppData\* folders. You can read more about that stuff HERE and HERE.
    Basically the problem is that the first thing the Adobe Cloud installer does is copy a setup helper to to C:\Users\{username]\AppData\Local\ACCCx2_3_0_322\Set-up.exe. If you or your network administrator have tried to prevent the Cryptolocker virus by putting a blanket stop on allowing EXE files to execute from the AppData folders, this file can't run and, Bob's-your-uncle, you get the Error Code A12E1 message.
    To see if this is the problem you need to check the Windows Event Viewer. You can access it by opening a Run dialog (Win+R) and typing in eventvwr. (If you need help navigating the Event Viewer, check out this YouTube video.) If you see a Windows Application Event 866 "Software RestrictionPolicies" you know this is the reason you can't install anything. If you click on the event, you can see the name and path of the file that is trying to execute.
    If you are like me and applied the Cryptolocker fix in a flurry of prevention activity and forgot if you applied the policy locally or at the group policy level, you can check the "Resultant Set of Policy" management console. Go back to the Run dialog and enter RSOP.MSC to open it. Navigate to Computer Configuration>Windows Settings>Software Restriction Policies and the same one under User Configuration to see if there are modifications. If you find something, right click on a policy object and select Properties to see the name of the GPO it came from.
    Solution:
    While you can tweak the settings to allow Abobe applications to execute, I just dropped the restrictions for now. If you are in a network environment and have an admin - give them the event viewer info and they should be able to set up the exclusion for you.
    In any event - I hope this helps. I hadn't seen anyone else post anything about this possible cause so I thought I should. Best of luck!

    Try http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html

  • Error 205 when installing Creative Cloud, Error A12E5 when trying to manually install AAM

    There's always one machine that gives you trouble...  This is on a network with 20 other machines that all installed CC just fine.  I went to install it on this machine, and I got a bunch of failed download attempts.  CC installer gives error 205, and installing the AAM from adobe.com/downloads -> other downloads runs fine, and then craps out when downloading (A12E5).  Both generate log files that look a lot like this (attached at the end).  No proxies installed, Windows firewall disabled, very basic AV (MSE) running.  Router and FIOS just rebooted for the heck of it.
    It looks like when I try to access the file directly, I'm told I don't have permission to access the file -- not sure if the server is looking at the browser request headers and denying it because it's not coming from its downloader.  I really don't feel like firing up Fiddler to check.  It sounds like there's an error in Adobe's CDN -- no way this many people have "bad ethernet cables" or need to try another ISP.  If that were really the case, I'd have web pages and other downloads timing out left and right.  This computer is nothing special.  It had CS4 installed, which I uninstalled and ran the cleaner before installing this.
    Any ideas that aren't the official Adobe "fixes"?  I never thought I'd long for the days of having a DVD in hand.  Most software houses do online distribution right.  Judging by the number of people on these forums reporting these issues (with zero resolution), Adobe is really hamfisting this.
    And... I would post the log, but I keep getting 'Please try again later m5' -- VERY USEFUL ERROR MESSAGE.  Thanks Adobe, for your wonderfully inadequate error messages.

    Very odd.  And it just limited to this one computer?  If you review the DLM_Native.log it will contain details of the downloads being saved.  I would recommend reviewing that log file to see if there some errors which are preventing the download from being saved and the installer from initializing.
    Also in case you run into any difficulties with the installation process please see Troubleshoot install issues with log files | CC for information on how to locate and review the installation logs.
    You are welcome to post any specific errors you discover.  If you can indicate which log file you reviewed as you did in message #3 it is appreciated.

  • Unable to install creative cloud error code 1

    unable to install creative cloud error code 1
    windows 8

    Refer below link
    Error "Failed to Install" Creative Cloud Desktop application

  • Received Error code 1 when installing Creative Cloud desktop

    I am running OS X 10.9.4. I just signed up for Creative Cloud (I want Photoshop and Lightroom) and tried downloading Creative Cloud desktop but got Error Code 1. In the Utilities folder>Adobe Application Manager, the following were installed: P6 folder, pim.db, DECore folder, core folder, D6 folder, PDAppFlex-app.xml, PDAppFlex.swf, UWA folder, CCM folder, LWA folder, DWA folder. In the Adobe Creative Cloud folder, pim.db was installed. What do I do about this?

    Jonjo please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

  • Error code: 50 when trying to install creative cloud

    I'm getting an error code:50 when installing newest version of creative cloud. Any input on what to do or what this error is?

    Leapdaybride error 1 indicates a generic error state.  Have you utilized the steps listed in Error: "Failed to install" | Creative Cloud Desktop to reinstall the Creative Cloud Desktop application?

  • Error code 50 installing Adobe creative cloud

    I cannot get rid of this error message when trying to install adobe creative cloud desktop.  I was able to remove the old installation using the cleaner too, but cannot get a new installation to install.

    Hi Holly,
    Please see Error "Failed to Install" Creative Cloud Desktop application at this link- http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your error.  If you continue to receive the error 50 can you please post a screen shot of the error?
    Pattie

  • It stands cant install creative cloud for desktop  error kod 1 when i try to install creative cloud?

    What can i do?
    I have windows 8

    Hi,
    Please refer to the help document below to fix the error:
    Error: "Failed to install" | Creative Cloud Desktop
    Regards,
    Sheena

  • Install Creative Cloud sends me error no. 1

    Install Creative Cloud sends me error no. 1
    after I restore my lap top

    Hi,
    Please refer to the help document below to fix the error:
    Error: "Failed to install" | Creative Cloud Desktop
    Regards,
    Sheena

  • How can I install Creative Cloud Desktop on a MacBook Pro running Parallels Desktop and Windows 8.1?

    Does anyone have any help for installing Creative Cloud on a MacBook Pro running Parallels Desktop and Windows 8.1? I downloaded the app, double-clicked it, said yes to allowing it to change my system, and received a notice of installation failure with Error code 1000. Any help much appreciated.

    RogueResearcher please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to install the Creative Cloud Desktop application.  If you continue to experience Error Code 1000 can you please post a screen shot of the error?  Please see FAQ: How do I capture and post a screen shot or video? for information on how to post an image.

  • I can´t instal Creative Cloud to my desktop!(With photo!)

    I´ve tried everything but still doesn´t work.I´ve checked the firewall, disconected the Virus protection and firewall and tried with 3 diferents internet conections. It´s always the same, apears a note that says that has an error and has to shut down, it doesn´t put codes or anything.Sorry for my english.
    another thing,i´ve tried with wireless conection and with the cable conection and allways de same error...
    I took a picture of what says...

    Nicolas please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.

  • Adobe CS6 Apps Shuts Down After Installing Creative Cloud.

    I can't start my Photoshop, Illustrator or InDesign CS6 anymore, it just shuts down as soon as it's done loading, without any errors. Only Bridge CS6 will start.
    I tried launching with Ctrl+Alt and Ctrl+Alt+Shift but it did not work.
    Then I tried uninstalling it (With all the preferences as well), and install it again, that did nothing - still the same issue.
    I updated windows and my gfx drivers (GeForece 332.21 - NVS4200M) after the issue started.
    I tried both the 32bit and the 64bit version.
    I have manually removed the preferences file.
    I have disabled the firewall and my AV.
    I have logged out and back in of the Creative Suite Utility.
    My hosts file is not blocking any sites.
    I am running Windows 7 Enterprise 64 bit.
    I tried to open a issue on superuser but that did not help, nobody has awnsered it yet.

    Nicoar do you receive any specific error messages?  I would recommend starting with the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

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