Error Code: -2147024891 (Access is denied)

Question

Hi
I've just installed a new SCOM 2007 R2 server and I added some servers to it, but only in all the Windows 2008 servers that have Exchange 2007 SP3 I can not install the SCOM agent, even if I try to manually install the agent, raise this error and
the installation rolls back, this is the screen:
I tried to follow this link to solve the problem:
http://social.technet.microsoft.com/Forums/sqlserver/en-US/44192faa-12cc-4bd7-9605-0d9ae1444f37/scom-2007-r2-error-25211-failed-to-install-performance-counters-error-code-2147024891-access?forum=operationsmanagergeneral
But when I try to rebuild the counters with lodctr /r, but I have the response "Error: Unable to rebuild performance counter setting from system backup store, error code is 5", the most rare is that
I used the domain admin user and the local admin user, so I don't know what permission it's necessary to install or rebuild the counters.
No one process is using the counters, so may be the problem could be permissions, but this is not sense to me cause I'm using the highest privileges account in the domain...

Answer 1

Hi Alexis
Thanks for the tip, but did not work, the run as administrator was done before, and the error 5 still is raising...  :(
When I ran lodctr /r (with "Run As Administrator") in the application Event Viewer raise this about LoadPerf:
3001: The performance counter name string value in the registry is not formatted correctly. The malformed string is 2182. The first DWORD in the Data section contains the index value
to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
System
  - Provider
   [ Name]  Microsoft-Windows-LoadPerf
   [ Guid]  {122EE297-BB47-41AE-B265-1CA8D1886D40}
   [ EventSourceName]  LoadPerf 
  - EventID 3001
   [ Qualifiers]  49152 
   Version 0 
   Level 2 
   Task 0 
   Opcode 0 
   Keywords 0x80000000000000 
  - TimeCreated
   [ SystemTime]  2013-12-22T01:36:13.000Z 
   EventRecordID 193126 
   Correlation 
  - Execution
   [ ProcessID]  0
   [ ThreadID]  0 
   Channel Application 
   Computer HT02.domain.com
   Security
- UserData
  - EventXML
   param1 2182 
   binaryDataSize 16 
   binaryData 860800003607000037070000C3010000
When I try to  install manually the agent (amd64\MOMAgent.msi), this events raise:3001,3013, 3009 and repeat 3001, 3013 and 3009, all them about Loadperf too:
3001: The performance counter name string value in the registry is not formatted correctly. The malformed string is 2182. The first DWORD in the Data section contains the index value
to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
System
  - Provider
   [ Name]  Microsoft-Windows-LoadPerf
   [ Guid]  {122EE297-BB47-41AE-B265-1CA8D1886D40}
   [ EventSourceName]  LoadPerf 
   - EventID 3001
   [ Qualifiers]  49152 
    Version 0 
    Level 2 
    Task 0 
    Opcode 0 
    Keywords 0x80000000000000 
   - TimeCreated
   [ SystemTime]  2013-12-22T01:20:37.000Z 
    EventRecordID 193110 
    Correlation 
   - Execution
   [ ProcessID]  0
   [ ThreadID]  0 
    Channel Application 
    Computer HT02.domain.com
    Security
- UserData
  - EventXML
   param1 2182 
    binaryDataSize 16 
    binaryData 860800003607000037070000C3010000
3013: Unable to update the performance counter strings defined for the 009 language ID. The first DWORD in the Data section contains the error code.
System
  - Provider
   [ Name]  Microsoft-Windows-LoadPerf
   [ Guid]  {122EE297-BB47-41AE-B265-1CA8D1886D40}
   [ EventSourceName]  LoadPerf 
  - EventID 3013
   [ Qualifiers]  49152 
   Version 0 
   Level 2 
   Task 0 
   Opcode 0 
   Keywords 0x80000000000000 
  - TimeCreated
  [ SystemTime]  2013-12-22T01:20:37.000Z 
   EventRecordID 193111 
   Correlation 
  - Execution
  [ ProcessID]  0 
  [ ThreadID]  0 
   Channel Application 
   Computer HT02.domain.com 
   Security
- UserData
  - EventXML
   param1 009 
   binaryDataSize 8 
   binaryData 050000006F0D0000
3009: Installing the performance counter strings for service HealthService (HealthService) failed. The first DWORD in the Data section contains the error code.
System
  - Provider
   [ Name]  Microsoft-Windows-LoadPerf
   [ Guid]  {122EE297-BB47-41AE-B265-1CA8D1886D40}
   [ EventSourceName]  LoadPerf 
  - EventID 3009
   [ Qualifiers]  49152 
   Version 0 
   Level 2 
   Task 0 
   Opcode 0 
   Keywords 0x80000000000000 
  - TimeCreated
   [ SystemTime]  2013-12-22T01:20:37.000Z 
   EventRecordID 193112 
   Correlation 
  - Execution
   [ ProcessID]  0
   [ ThreadID]  0 
   Channel Application 
   Computer HT02.domain.com 
   Security
- UserData
  - EventXML
   param1 HealthService 
   param2 HealthService 
   binaryDataSize 8 
   binaryData 05000000F1120000
And finally 10005: -- -2147024891 (Access is denied.).
System
  - Provider
   [ Name]  MsiInstaller 
  - EventID 10005
   [ Qualifiers]  0 
   Level 2 
   Task 0 
   Keywords 0x80000000000000 
  - TimeCreated
   [ SystemTime]  2013-12-22T01:20:53.000Z 
   EventRecordID 193116 
   Channel Application 
   Computer HT02.Domain.com
  - Security
   [ UserID]  S-1-5-21-2805081708-1522538877-527695900-1142023
- EventData
   Product: System Center Operations Manager 2007 R2 Agent -- Error 25211.Failed to install performance counters.. Error Code: -2147024891 (Access is denied.).
   (NULL)
   (NULL)
   (NULL)
   (NULL) 
   7B32353039373737302D324231462D343946362D414239442D3143373038423936323632417D
Binary data:
In Words
0000: 3035327B 37373739 42322D30 342D4631
0008: 2D364639 44394241 3743312D 39423830
0010: 32363236 7D41  
In Bytes
0000: 7B 32 35 30 39 37 37 37   {2509777
0008: 30 2D 32 42 31 46 2D 34   0-2B1F-4
0010: 39 46 36 2D 41 42 39 44   9F6-AB9D
0018: 2D 31 43 37 30 38 42 39   -1C708B9
0020: 36 32 36 32 41 7D         6262A}