Error code 2147220308 when first use of NI sb rio 9632

Hello,
Our lab bought NI sb rio 9632 by 2012. I am trying to make the robot works for the first time.
According to the "Quick Start Guide", once the robot is connected to the computer, the "National Instruments Robotics Hardware Setup" (New robotics Project Wizard) starts automatically. But This is not what happened with my robot. So I opened "National Instruments Robotics Hardware Setup" by my self. The setup stops at step 5 (test step) and it announces the following error (error code = 2147220308) :
nisyscfg.lvlib:Uninstall All.vi:1<APPEND>
<b>Complete call chain:</b>
nisyscfg.lvlib:Uninstall All.vi:1
Install all available SW.vi
Wizard.vi

Hello and thanks for your response.
I did follow the link that you gave me:
http://digital.ni.com/public.nsf/allkb/3D00C9C862F01CEC86257943004F9EBA
and it is said that two possible reasons may cause this problem.
1. The first is something to do with IP adress, I choose to use static IP adress :
http://digital.ni.com/public.nsf/allkb/37C790309A210A748625757000570938
This is what I did to force a certain IP adress :
2. The sencond is what I think the case, because the status led (fourth led) flashes twice every couple seconds. This indicates that the device has detected an error in its software. So I tried to install some softwares following the link below :
http://digital.ni.com/public.nsf/allkb/2BAD2D3A7DE25EB2862576D6007EDB22?OpenDocument
But I can't do all steps and I ignore the reason. This is what I get when I try to follow the steps in the previous link :
Any one has an idea about the trouble I am getting ? Otherwise can someone give me the email adress to contact National instrument ?
Thanks in advance

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