Error code 321 with officejet 6500 E709n

Fax hardware test -pass. have tried to fax to several locations without success. get dial tone, hear ringing but never connects. tried turning off ECM without benefit. slowed speed without help. did not do both at once . previously could fax. have spoken with phone co too. no help as yet

Hi bmoe,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues when it comes to sending a fax.
I have a few suggestions that I think we should try.
First off, please make sure you are using the phone cable that came with the printer. Please look at the clear end of the cable to make sure you are using the proper cable that has two copper connector strips and NOT four strips. The cable with Four strips is meant for phone calls and will not work for faxing.
Also, please make sure the phone cable is in the #1 slot in the back of the printer. The end that connects to a wall jack should NOT have any filters or splitters connected either. This will cause faxes to fail as well.
I am going to give you a document that deals with when you Cannot Send or Receive Faxes.
Please write me back if you are still having issues and I will be happy to offer more assistance.
If you are not able to write back today, I hope you have a Great Monday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Printer want print, fax or copy, error code Oxc19a0022, Hp officejet 6500 plus

my printer head was clog up along with the connections that the printer head connect to. Clean all and replace printer head and ink cartagers. printer will still not printer, fax, or copy. I'm getting the error Oxc19a0022 which talk about the printer head. What else do i need to do?

Could appears on these printers:HP Photosmart D5460, D5463, et D5468 HP Officejet 6500Solution 1:With the printer power on, disconnect the USB cable from the computer.Remove the ink cartridgesUnplug the power cord. Wait for at least 1 minute. Plug the unit back in (press the power button if necessary)Wait for the "Insert Cartridges" message. Reinstall the cartridges
Close the product doorsIf you receive a recalibration message, allow the printer to complete this taskReconnect the USB cableTry your print job again Solution 2:Plug it directly into the wall, rather than into a UPS.Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.Wait 30 seconds.Plug in the power cable to All-in-One and also to wall outlet.Check for the functionality.
Solution 3:Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.Then, press and hold # and 6 while plugging in the power cord.Continue holding until it displays Semi Full Reset message in the front panel of the All-in-OneSolution 4:Power offUnplug the power cable from the wall outlet (should always power off first using the power button).Remove the back piece and putting it back, making sure it's well adjusted.Removed the piece where the printed paper land, and putting bac. Solution 5: fixing carriage jam on HP Officejet 6500

From iPad with iOS 7.1 to a HP Officejet 6500 E709n Series printer does this support airPrint

From iPad with iOS 7.1
to a HP Officejet 6500 E709n Series printer
does this support airPrint?

My error.
I did not see the printer listed on the Airprint list and then added the other.
I will edit accordinging.
Apologies.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

How do I print #12 envelopes with HP Officejet 6500 E709n Series printer?

When I try to print 4.75" x 11" (#12 envelopes) on my HP Officejet 6500 E709n Series printer, it gives an error msg. and will not print. Is there a work around for this, or do I have to use #10 size and make it do?
Win XP pro, MS word.

You could try creating 'paper' the size of the #12 envelope, and try that possibly.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP officejet 6500 E709n problem with scanner

Hi
I buy HP officejet 6500 E709n i have problem with scanner when printer work wireless (when work USB or cable RJ45 it's ok). When I try scanning windows give me problem "4,[2,7,80040007),(3,7,0)]", I change drivers and still not working. I have Vista and router D'link Di-524. Please help

Hi
I am having problem scaning from printer to desk top.Please help me

Problems with eprint for Officejet 6500 e709n

Hi - I have a HP Officejet 6500 e709n printer. when I go to setup there is not web services option under any of the menus. I've printed a configuration page which shows that web services is enable but can't figure out how to print the web services information page. we had this printer attached to both my husband's and my ipads now it is nowhere to be found. andy help is greatly appreciated. thanks.

Hi,
Cloud Services as HP ePrint or Print Apps are only available for newer models, such fucctionality is not available as part of the HP Officejet 6500 (E709) Series.
You may find any supported products for Web Services listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en#N77
You may print from iPad using the HP ePrint mobile app through your local network however:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3795314&tmp...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet 6500 E709n All In One.

HP Officejet 6500 E709n All In One. I am getting receipts for blocked calls using up an unnecessary sheet of paper.
These printouts also have a message noting: " Image on Fax Send Report is set to Off and an image of page 1 will appear here for faxes sent as Scan and Fax".
I would like to receiive receipts for fax sent but don't need a receipt for blocked faxes.
Also, on my cover sheet on faxes, I list how many pages are being sent but when looking up help info., to figure out where to put the number of pages being faxed into the printer, all I can find is info refering to the Menu Button" on printer. I CAN'T FIND A BUTTON LABELED MENU ANYWHERE ON THE PRINTER/FAX MACHINE. I have printed out the entire booklet on this printer and the first page of instructions is a picture of the printer/fax with labels typed and a line drawn to the button it is referring to. No where does it say menu button ir point to one,
Please help me with the above and then help me to help myself thru written instructions by telling where or what is the Menu Button.
Thaank you very much,

When trying to fax, I get "no answer"
and,, also this response: "Image on Fax Send Report is set mto Off" > What does this mean? Nowhere on the machine is there a button marked as Fax Send Report. What do I do? I have been unsuccessfully trying to fax a document to Mexico for day6s., I dialed "523767661779", then " 011523767661779". and get only a BUSY SIGNAL. The main number there is "52" [for the country., i.e., Mexico], with the possible prefix international number "011" preceeding it...............followed by the area code & destination number "3767661779". No luck. What to do?

Wireless Printing to HP Officejet 6500 E709n

I reciently changed from Droid to Iphone 5.
Using droid mobil hot spot I could connect wirelessly to my computers and my printer HP Officejet 6500 E709n.
With the Iphone 5 hot spot I can connect to my computers but with the HP printed I can see the modem during the wireless set up
but when I enter the WPA Passphrase it will not connect. I get an error print out from the HP noting, MAC address filtering may be enabled on the wireless router (I Phone5) This can prevent you HP printer from connecting to the wireless network during setup. Temperoraly disable the MAC Address filtering on the wireless router then run wireless network setup to configure the printer.
Anyone have a fix to this.

With an iphone the native printing is built in. no set up per se except your iphone has to be on the home network which you connect to via your settings then click on wifi then it will search for your home network. If you see your home network ssid then click it then on connect. if it has a pass phrase it will request it, then it will connect.
When you are looking at a web page or an email on the iphone you need only click on the circular arrow. Select print and then select the wireless printer from the selections found. in my house I use an hp D410a All in one and a new Canon Pixma 3220 which is set up on my home network. I select the printer I want and it prints via air print .
You do not need an HP Printing app for the Apple iPhone. As long as you have set up the HP Printer or any wireless printer to your network the iPhone will print to it. No special drivers are necessary.
Hope that helped? if not post back.

Hp 6500 officejet 6500 e709n series won't print

This printer printed a few documents, but, after one week, it would not print, I just get an error message on the screen and my computer has a popup that says "document failed to print". Officejet 6500 e709n series.

What operating system? How is the printer connected - USB, wired LAN, Wireless LAN? Will the printer make copies without problems?
I would suggest downloading the HP Print Diagnostic Utility from HP here. If the printer is connected with a LAN connection (wired or wireless) you can also download the Network Diagnostic Utility.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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IMac OSX 10.6.8 will not detect HP Officejet 6500 E709n series wireless printer

I had my iMac OS 10.6.8 unplugged for a week and just hooked it back up today and for some reason HP Officejet 6500 E709n Series wireless printer cannot be detected. I have tried everything... AppleCare could not help... they said to install the HP software off HP's site... I did but my computer will not recognize the printer in default printers. I have tried talking to HP Support and they mentioned something about DDS corruption but do not want to pay $99 for that to most likely not be the reason. I have tried calling Verizon because AppleCare said it was a network issue and then Verizon said it was a software issue.
I even tried re-installing the printer with the USB cord plugged in the back so it could at least recognize the software, but once the printer was put back in the other room, it stopped working. It now says:
Looking for printer...
Canceling job
Printer offline.
There is also a yellow circle with a wavy line in the middle.
This has never happened before. When I first hooked this machine up, it just picked up the printer and there were no issues.
Sorry this is a little wordy but I am out of options on how to fix this... please help.
Thank you.

uhhhwords,
This article should get you operational as it covers the offline errors you are getting. Give the steps a shot and let me know if it helps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en &product=3795406&tmp_track_link=ot_search
Best of Luck!
I work with HP but my posts and opinions are my own.

Officejet 6500 E709n Driver

The appears to be no available driver for Officejet 6500 E709n. (The link goes nowhere!) Windows 10 has lost the scanning operation. How do I fix this?

Same problem here since W10 upgrade. New drivers loaded OJ_AIO_6500_E709_Full_Win_WW_140_408-5 It says another program is using the sccanner ...Print & Scan Doctor gives no problem but comes with same error. I need a solution FAST! My business is relying on this! Kid regardsMaarten, Netherlands

HP Officejet 6500 E709n Series wireless reads offline

I just installed the HP Officejet 6500 E709n Series on my HP Pavilion (Vista 32 bit) and I use a Linksys router. The install appeared to be successful, but I cannot print. All my other wireless devices are online and working as expected.
I get the messages the 'printer is offline' , 'document failed to print' and 'printer is disconnected'. I've run through the HP guided solutions and the only thing that it appeared that I needed to change was the port - from 'HP_192.168.1.105... Standard TCP/IP' to 'USB001 Virtual...'. According to the guide everything else was configured properly. Any guidance would much be appreciated.
Thanks

I am having this exact same problem with our Officejet 6500 E709n. Our printer is connected to a Cradlepoint CTR500 wireless router with WPA encryption. The primary device that uses this printer is a HP Probook Windows 7 Pro 32bit laptop that is also connected wirelessly. We use Symantec Endpoint Protection for antivirus only, no firewall is installed with this Symantec product. Windows 7 Firewall is on, but I have tried shutting this off also.
The 6500 constantly either disappears from the laptop (requiring a reinstall or on occasion a reboot works) -or- sometimes the unit will print but the "HP Solution Center" does not open and says that the printer is not fully installed. On occasions where a reboot fixes it, the printer ALWAYS shows up "use printer offline" so we need to go uncheck that also. I have called HP and used the chat option 4 times now and get nowhere. Every time I am instructed to reinstall the software (on occasion I am prompted to use L2 and L3 of the uninstall utility) but it ALWAYS happens again in a few days or weeks.
I can always ping the 6500, access it with a web browser, etc. The device has a hard coded IP address. Something tells me that the HP software is searching for the printer at bootup, and removes it when it is not found. The delay the laptop experiences in connecting to the wireless network might be preventing the software from finding the printer each time, or perhaps the fact that the device hibernates or moves to another network where the printer is not present.
If there is a solution to this, PLEASE let me know. Otherwise I am more than likely going to simply replace this device as the time saved in troubleshooting this will save us money.

HP Officejet 6500 (E709n) wireless mobile printing issues using Wi-Fi...

I have an HP Officejet 6500 (E709n series) that I can no longer print from my Android based device. I have the latest drivers installed on my Win-7 64 bit Premium edition and have flashed the most current firmware available on HP's site. There was a time not long ago where I downloaded and installed an HP app from the Android Market which allowed my mobile device to print to my wi-fi enabled and configured HP 6500. My phone crashed so I had to re-download and install apps. It seems HP ePrint Home&Biz app is the only option here and from what I've read, this app is not compatible with hP ePrint. Am I missing something or is this completely lame to discontinue support for a printer hardly a year old?
This question was solved.
View Solution.

Hello JayyTeee,
I do apologize for the issue you are having.
It sounds as though you are printing wirelessly from your Android phone on the same network as the printer.
This is actually different from ePrint.
The Home & Biz app is designed primarily to print on the same wireless network.
If the app is not finding the printer, I would make sure the phone and printer are on the same network.
If they are on the same network, then I would try uninstalling and reinstalling the Home & Biz app from the Android Market.
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HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.

I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

Printer:HP OFFICEJET 6500 E709n Series Doesn't print

My printer, HP OFFICEJET 6500 E709n Series doesn't print. It is directly connected by a cable to the computer. When I hit the print button, there is an error message:
Not enough memory available
Check cable as this may not be properly connected
I checked the cable, everything is okay. I rebooted several times. But it didn' work.
Anybody can help me?
thanks
This question was solved.
View Solution.

What operating system?
Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Error code 321 with officejet 6500 E709n

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