Error code 4310

Hi I know there has been a few discussions regarding error code 4310 when trying to burn CDs on itunes while my computer runs Windows 8. I have treid the solution of slowing down speed etc but I cant get it to work yet does anyone have another idea/solution i could try as I feel i am losing my mind as I have

E: ATAPI CD-R/RW CRW6206A, Rev 1.2A
i believe that there are newer firmware versions available for that drive (judging from searching around on the web) ... but i can't track down the relevant manufacturer's website.
check the documentation that came with the drive (or check with the supplier of the drive) for any clues as to where you go online to track down firmware revisions for the drive.

Similar Messages

  • TS1436 I have Windows 8 and the latest iTunes software. Whenever I try to burn a CD, I get error code 4310. I have never had an issue with iTunes before. I need help.

    I have tried to burn playlists on to multiple CDs and every time it gives me this error code (4310). This is a mjor setback. There's no reason I shouldn't be able to burn discs.

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

  • TS1436 Error Code 4310 when trying to burn a cd

    I get he error code 4310 when i try to burn a cd on itunes.
    I have a brand new ASUS with windows 8.
    & also i tried to burn a cd using windows media player but it won't let me on there either.
    Can someone please help me?

    I get he error code 4310 when i try to burn a cd on itunes.
    I have a brand new ASUS with windows 8.
    & also i tried to burn a cd using windows media player but it won't let me on there either.
    Can someone please help me?

  • What is error code 4310

    I am trying to burn a cd from itunes and whenever it starts to burn it keeps cancelling it and I keep getting Error code 4310. How do I fix it so I can burn from Itunes again. It is really agrivating to me.

    Hi lenshao,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like the iPod is getting a 1439 error. I would recommend that you read this article, it may be able to help the issue.
    iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439 - Apple Support
    Cheers,
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  • Help with error code 4310 while burning CD on windows 8

    Cancels when burning and pops up with text box saying. "The attempt to burn a disc failed. An unknown error (4310)".

    Hi funjjhoweANDcool,
    I understand the frustration when you are unable downloading content from the iTunes Store. I would start with this section of the following article.
    iTunes Store: "Error (-50)" when downloading purchased content
    http://support.apple.com/kb/ts1583
    This can happen when a connection timeout occurs while you're downloading purchased content from the iTunes Store. For example, certain types of software may affect how a computer sends and receives information from the Internet:
    Firewalls
    Web Accelerators
    Ad Filters
    Virus Protection Software
    Resolution
    If you have any of the software listed above and you can't access the iTunes Store or complete your download, you'll need to configure the software to allow iTunes to connect to the Internet and to allow the following domains to send and receive data from the Internet:
    itunes.apple.com
    ax.itunes.apple.com
    albert.apple.com
    gs.apple.com
    deimos3.apple.com
    phobos.apple.com
    Refer to the documentation that came with that software and, if necessary, contact the software's manufacturer.
    You can also try these steps:
    If a web accelerator could be causing the issue, contact your Internet Service Provider (ISP) or the software manufacturer.
    If your computer is on a network, try using a different computer on the network or discussing the issue with the network administrator.
    If needed, there are further steps including those for Windows 8 in this section.
    "Error (-50)" appears when you download purchased videos
    Thanks for reaching out,
    -Joe

  • Using Windows 7, I get an error message 4310 when trying to burn a CD from a playlist.  I ran diagnostics and everything was ok.  Please help.  Reading previous posts haven't helped.

    I have read all of the other postings and they haven't helped.
    When I ran diagnostics here is what I got:
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Dell Inc. Inspiron 5720
    iTunes 11.0.4.4
    QuickTime not available
    FairPlay 2.4.14
    Apple Application Support 2.3.4
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0015B7001238F790
    Current user is not an administrator.
    The current local date and time is 2013-08-11 10:02:22.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics 4000
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 2a1c5ee63a68f4be6bc96c5266eed869
    iPodService 11.0.4.4 (x64) is currently running.
    iTunesHelper 11.0.4.4 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: iaStorF (11.5.0.183),
    UpperFilters: GEARAspiWDM (2.2.3.0),
    D:   PLDS DVD+/-RW DS, Rev 
    Audio CD in drive.
    Found 11 songs on CD, playing time 42:48 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 03:52:30
    Track 3, start time 06:59:54
    Track 4, start time 11:40:47
    Track 5, start time 15:15:38
    Track 6, start time 19:31:39
    Track 7, start time 22:52:55
    Track 8, start time 26:38:36
    Track 9, start time 30:28:61
    Track 10, start time 33:35:27
    Track 11, start time 38:20:39
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are:   8 16 24 32 40.
    The drive CDRW speeds are:   8.
    The drive DVDR speeds are:   8.
    The drive DVDRW speeds are:   8.
    The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D:   PLDS DVD+/-RW DS on CDR media at speed 24X.

    Hello Princess Lynne Anne,
    Thank you for using Apple Support Communities
    First I recommend taking a look at this article named iTunes: Music purchased from iTunes Store cannot be burned to MP3 format CD found http://support.apple.com/kb/TS1476.
    Songs purchased from the iTunes Store may either be in AAC format or AAC Protected format depending on when they were purchased (older songs used AAC Protected format). You can convert AAC songs to MP3 format allowing them to be burned to an MP3 format CD, however AAC Protected songs can not be converted. You can, however, back them up to a data CD or DVD, or you can burn them to an audio CD (which can be played in a CD player).
    And if your issue still persists after converting any of these purchases, then I would recommend this part of the article named Disc Burning Quick Assist found here http://support.apple.com/kb/HT1152#learn2:
    Top troubleshooting tips
    In addition to the following tips, check out these articles:
    Solving problems with burning discs
    If the disc burning options are dimmed or unavailable
    If a burn does not succeed, check the disc or try another disc
    Eject the disc from the drive and inspect it to see if the surface is dirty or scratched, or if it already has data written on it (the shiny surface is slightly darker where data has already been burned). If it's dirty, wipe it clean with a soft, damp cloth and try burning again. If the disc already contains data, try another disc. If you're using a rewritable disc that already contains data, be sure to erase it before burning data on it again. Small flaws or surface inconsistencies can cause an unsuccessful burn. Try burning your content to another disc or try a different brand of disc (if possible).
    Make sure that your optical drive can record discs
    If your drive is built into your Mac, make sure that you have at least a Combo Drive if you want to burn a CD or a SuperDrive if you're trying to burn a DVD (or CD). Consult your Mac manual or your third-party manufacturer's disc drive manual for more information.
    Check the disc type
    Make sure that your disc drive is capable of writing to your media at hand. For example, you won't be able to burn a DVD+RW disc with an older Apple SuperDrive. Consult your Apple or third-party product manual for your drive's supported media specifications. You should also use discs that are rated for the burn speed of your drive.
    Slow things down
    In the Burn dialog, specify a burn speed that is slower than the maximum speed rating for your disc drive (if you can) and try burning another disc.
    Free up some memory
    If you've got other applications open, quit the ones that you're not using (or quit them all except for the one from which you're burning your disc). Allow the disc to burn before doing other things on your computer.
    Check your hard drive's available space
    When you burn a disc, your Mac temporarily sets aside an amount of hard disk space equal to the amount of data being burned to the disc. If you're burning a large amount of data, you may run out of room on your hard disk if it's almost full, which may prevent a disc from burning. To free up space, throw out unwanted files or back up files to an external drive.
    Restart your computer
    Sometimes a simple restart can resolve issues. Once you've restarted your Mac, try burning another disc again.
    Update your software
    Use Software Update (from the Apple menu, choose Software Update) to check for, download, and install the latest versions of your Apple software. If you're using a third-party burner, visit the manufacturer's website for the latest software updates for your model.
    Check your connections
    If you're using an external disc writer, make sure that all of your cable connections are secure and that the optical drive is powered on.
    Cheers,
    Sterling

  • The attempt to burn disc failed. An unknown error occurred (4310).

    This is a fairly brand new Windows 8 laptop with all hardware and most software out of the box. I did have Virtual Clone Drive installed, but I unistalled it to rule it out as a culprit.
    Every time I try to burn a disk, it briefly says "Initializing..." then "Cancelling..." then the error in the subject. This happens at every speed (down to 4x), and regardless of audio or MP3 CD option chosen. Below are the diagnostics results.
    P.S. I was able to successfully burn an audio CD from Windows Media Player at 24x (I think).
    Please help!
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Acer Aspire V5-571P
    iTunes 11.1.3.8
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00CXXXXXXXXXX58
    Current user is not an administrator.
    The current local date and time is 2013-12-29 21:08:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: aa9b92XXXXXXXXXXXXXXXXf7c05d85c
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: UBHelper (2.0.0.14),
    UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.3.0),
    D:   HL-DT-ST DVDRAM, Rev 
    Audio CD in drive.
    Found 16 songs on CD, playing time 27:35 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 00:44:72
    Track 3, start time 02:43:63
    Track 4, start time 04:00:68
    Track 5, start time 05:39:62
    Track 6, start time 08:03:65
    Track 7, start time 10:09:68
    Track 8, start time 12:29:18
    Track 9, start time 14:28:73
    Track 10, start time 15:32:42
    Track 11, start time 17:16:09
    Track 12, start time 18:53:09
    Track 13, start time 19:32:32
    Track 14, start time 21:22:06
    Track 15, start time 23:42:29
    Track 16, start time 26:02:18
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are:   10 16 24.
    The drive CDRW speeds are:   10.
    The drive DVDR speeds are:   10.
    The drive DVDRW speeds are:   10.
    The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D:   HL-DT-ST DVDRAM on CDR media at speed 24X.

    This is a fairly brand new Windows 8 laptop with all hardware and most software out of the box. I did have Virtual Clone Drive installed, but I unistalled it to rule it out as a culprit.
    Every time I try to burn a disk, it briefly says "Initializing..." then "Cancelling..." then the error in the subject. This happens at every speed (down to 4x), and regardless of audio or MP3 CD option chosen. Below are the diagnostics results.
    P.S. I was able to successfully burn an audio CD from Windows Media Player at 24x (I think).
    Please help!
    Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
    Acer Aspire V5-571P
    iTunes 11.1.3.8
    QuickTime 7.7.4
    FairPlay 2.5.16
    Apple Application Support 2.3.6
    iPod Updater Library 11.1f5
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 7.0.0.117
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 00CXXXXXXXXXX58
    Current user is not an administrator.
    The current local date and time is 2013-12-29 21:08:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: aa9b92XXXXXXXXXXXXXXXXf7c05d85c
    iPodService 11.1.3.8 (x64) is currently running.
    iTunesHelper 11.1.3.8 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    LowerFilters: UBHelper (2.0.0.14),
    UpperFilters: NTIDrvr (1.0.0.10), GEARAspiWDM (2.2.3.0),
    D:   HL-DT-ST DVDRAM, Rev 
    Audio CD in drive.
    Found 16 songs on CD, playing time 27:35 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 00:44:72
    Track 3, start time 02:43:63
    Track 4, start time 04:00:68
    Track 5, start time 05:39:62
    Track 6, start time 08:03:65
    Track 7, start time 10:09:68
    Track 8, start time 12:29:18
    Track 9, start time 14:28:73
    Track 10, start time 15:32:42
    Track 11, start time 17:16:09
    Track 12, start time 18:53:09
    Track 13, start time 19:32:32
    Track 14, start time 21:22:06
    Track 15, start time 23:42:29
    Track 16, start time 26:02:18
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are:   10 16 24.
    The drive CDRW speeds are:   10.
    The drive DVDR speeds are:   10.
    The drive DVDRW speeds are:   10.
    The last failed audio CD burn had error code 4310(0x000010d6). It happened on drive D:   HL-DT-ST DVDRAM on CDR media at speed 24X.

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