Error Code 5 - "The file...is damaged and cannot be recovered"

I'm working in InDesign CS6 on a MacBook Pro. I store my working files on a USB. Today I've been getting Error Code 5 messages upon trying to open any files that are stored on my USB. As I'm sure you can guess, I'm pretty nervous about this because I have a lot of work stored in this location... I've learned my lesson, fingers crossed someone has an answer for me!
Thanks,
Justine

Hi Peter - Thank you so much for your quick reply. I tried your suggestion of copying the files to my desktop and it's not working - I'm getting the same error. I was playing around with other files on the USB on my Windows machine and I'm finding that I CAN safely open Photoshop files, I CAN open safely SOME (not all) of my PDF files, I CANNOT open any InDesign files. Do you think the "INDDRecovery" is a good and safe option for me to try? I don't want anything to happen to the rest of my computer...I can't afford to lose anything else.
Thank you so much,
Justine

Similar Messages

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

I am unable to open a project that I have worked on and saved. I get an error message that the file is damaged and cannot be opened.

Leslie Tanaka
Travel and detours have kept me from following up sooner. If the problem that you wrote about still persists.....
Let us go back over that Adobe document regarding troubleshooting damaged projects.
3. Delete the Application Preferences
Where you able to follow that path and delete the Adobe Premiere Elements Prefs file at the end of the path? And, after you did, did the saved/closed programs still refuse to open? If you could not carry out this procedure, what were the limiting factors that kept you from do
7. Test to see if individual media files are causing the problem.
That is an important one. How far did you get into following the instructions given in the document? If you could not complete the test, what was the major block that prevented you from doing so?
I want to make sure that we have gone through everything in that document and ruled all factors there in or out. If it was a matter of you not understanding the instructions, I am hoping that the above will channel you questions to me so that I can clarify anything that you did not understand in the Adobe document instructions.
I do not recall if I asked previously. Even if you cannot open all your saved/closed projects, can you still open a new project and save/close it? Maybe even reopen it?
Please review and consider.
Thank you.
ATR

PDF error message "The file is damaged and cannot be repaired"

Across several versions (upgrades) of Mozilla and from
several sites I have a problem when viewing pages (ie.
from MoinMoin wikis but also other CMS systems) with
embedded PDF documents.
I get an error dialog saying "The file is damaged and cannot be repaired" and a reference to a local cached copy of a
".tmp" file. If I right click on the link and "Save Link"
as a local file then the PDF views correctly (and it renders
correctly within the HTML page with other browsers such
as IE).
The page below (bizarrely) works for me, but similar
documents fail on password protected sites.
Any comments much appreciated. Thanks!
/Gareth Lee

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"

Cannot "print" a window as pdf then read it in Adobe Reader; Adobe says the file is damaged and cannot be opened.

Running Firefox 4.0 on an Intel Mac OS 10.5.8. Same problem with Firefox 3.6.16. You can save a Firefox window as a pdf file by using the File dropdown menu and selecting Print. Under Print, you can select PDF, then Save as PDF or Save as Adobe PDF. Firefox will save the file. If you try to open the file you get an error message that the file is damaged and cannot be opened. I did not have this problem in Safari; I followed the same procedures and the pdf file opened fine in Adobe Reader. Why is Reader rejecting the pdf file produced by Firefox when it did not reject the pdf file produce by Safari?

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

I cannot download Mavericks. Every time the file download stops a message appears that says the file is damaged and cannot be used to install Mavericks. I delete the file, download again and the same message appears. What can I do?

I cannot download Mavericks. Every time the file download stops a message appears that says the file is damaged and cannot be used to install Mavericks. I delete the file, download again and the same message appears. What can I do?

I only have one video project that I ever published to iDisk. It didn't have any music or photo files attatched to it, just a few clips stitched together. I can play these clips right now in the Event Library (so I know the source files are on my computer), but strangely, under the Project Library, the project is not there. I'm almost certain that I didn't store the project on iDisk; I just completed the video and published it to iDisk (as a .mov file I think) for family to see. I've tried to figure out how to get iDisk to stop looking for this project to no avail.
I don't know if others have experienced this, but if I click on any project and on the menu bar select Share --> Remove From --> Media Browser... it lists iPod, iPhone, iPad, tv, Computer and MobileMe. Why would MobileMe be an option here? This is the case for any video project I select. Didn't iLife '11 and/or OSX 10.8 remove all mention of MobileMe? I wonder if this is part of the problem too.
Edit: I just removed every project I have from the Media Browser. Still no luck.

Error with Adobe Acrobat X "error opening the document. The file is damaged and could not recover"

Good morning,
I have a problem when generating PDF files with Adobe Acrobat X.
When I give print a Word document 2003 ... 2007 ... 2010 ... and select a network drive to save the PDF file, I get the following error "error opening the document. Thefile is damaged and not could recover."
The file is saved on your drive well ... but I always get this error.
Any ideas???
Thank you.

First of all thanks for responding.
The installed version of Adobe's Adobe OS X and Windows XP machines is thelatest patch level.
The local system .... works well ... Open Office 2010 ... create a new Word document and save it locally ... and all good.
The problem is though that same machine ... it enters network (not Windows network. OES2 is a network with Novell network client) ... and to open and create a new document to WORD .... when printing the PDF printer ... select a network drive... and when the document is saved well ... but it shows the error.
I have an amount of hours lost with this ... I hope you can help me find a solution.
Thank you very much.

Keep getting error:the file is damaged and cannot be repaired when i try to go into a web page

i am trying to go to a web page and keep getting an error

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"

Muse file is damaged and cannot be opened...Urgent support needd...loss of 40 hrs work

I had worked on Muse file for over 40 hrs...Now I cannot open the file.
It says the file is damaged and cannot be openned.
Urgent support needed!!!!!!!!!!!!!!!!!!

Jennifer, thank you for sending the two files. They've created more questions than answers.
Neither file shows any signs of the type of damage that occurs when a drive is removed without being ejected. I feel quite confident that's not the cause in this case.
Unfortunately the nature of the damage is such that to understand it I'm going to have to spend a significant amount of time developing some custom foreinsics tools. At least a few days of focused development. Unfortunately at the moment I have a few high priority deadlines looming along with an approaching vacation, so it's going to be at least a couple weeks before I'm going to make any progress on that.
Without the results of those foreinsics but from what I've seen in the file the most likely cause is one of two things:
1) Faulty hardware; or
2) A bug in Muse.
Neither of those is likely, but those are the two most likely causes I can theorize.
Faulty Hardware
From my experience on InDesign and now Muse I've come to realize hard drives fail far more frequently than most people realize. The fact that .muse (and InDesign) files are large means they cover more area on your hard drive and thus are more likely to be the first to encounter issues caused by a failing drive. The Muse file format is a database (as is InDesign's) that contains many many cross linked objects. If you save a large text file and one byte is scrambled the result is a misspelling in your text file and the word processor opens and displays the file fine. When one byte in a large image is scrambled odds are a single pixel will appear as the wrong color or transparency in your image editor. When a single byte in a database file is scrambled, it can break the interrelationship between objects and result in an unintelligible file to the application attempting to read it.
I recommend you run Disk Utility and any other hard drive verification software you might have to help rule out failing hardware.
A Bug In Muse
This is the one I'll lose sleep over until I find time to do the forensics, assuming the forensics turn up something fairly conclusive. If the cause is a bug in Muse, it's going to have to be something very obscure that for whatever reason is radically more likely to occur on your computer or with your specific usage pattern of Muse, since it's exceptionally rare for someone to reach this error and not have a file with obvious signs of hardware failure, drive removal without ejection, folder sync software issues or multiple users simultaneously editing a file on a server.

Adobe PDF comes up and says "file is damaged and cannot be repaired" works fine in IE9.

Open a Adobe PDF on this site: http://www.safehaven.com/ and this specific PDF comes up with the "file is damaged and cannot be repaired: JAN30 EUR/USD Triggers Bearish Reversal Pattern into... - MIG Bank

there is something with the pdf itself that is stopping FF from opening it, as when i try opening the same in Crome ... there also i encounter the same problem (the file opens partially and then stops opening). But if i download the same then i can view the same in Acrobat reader properly.
May be the way the pdf was created used something which FF s not able to render (the graphics used in charts etc)
The work around that is available is that you download the file and save it somwhere, then open the same in Acrobat reader separately

"The file is damaged and could not be repaired" error when trying to open a PDF in Reader

A few of our employess (only 3 out of over 100 so far) have been getting the error, "The file is damaged and could not be repaired" when trying to open some PDFs. Other people are able to open the same PDF files with no error. It's happening on about 10% of the time. I've read a bunch of threads here with this isue and tried some suggested fixes and nothing has resolved the issue. Here is what I have found works and does not work and the info on their computers:
Computers:
1 Dell Vostro desktop running WIndows 7
1 Toshiba Satellite C55 runnign Windows 8
1 Samsung ATIV Book 4 running Windows 8
All using Adobe Reader XI but we did uninstall that version and tried previous versions and still got the error.
Did Not Work:
As suggested by the company that we use online for claims adjustments where this error is occuring, we tried using a different PDF creator since the files were created using a free PDF creator by the employees. PDF995 and PDFcreator (pdfforge) did not resolve the issue. I then created the PDFs with my Adobe Acrobat, uploaded from my computer to the online program, and that did not resolve the issue.
Saving the file to hard drive and then opening in Adobe did not work.
Turning off Protected Mode and Enhanced Security did not work.
Compatibility View settings enabled in Internet Explorer 10 did not resolve the issue. The previously mentioned claims adjustment software company we use online was code for IE so is not fully compatible with other browsers.
That being said I did try to open the PDF files in Chrome and it also did not work. Same error message.
Does work:
I download the file they cannot open onto my hard drive, open in Adobe Acrobat, Save as a pdf, then email it to them and they can open it via email attachment.
If they close the error and continue trying to open the file over and over sometimes it will eventually open.
Is there a setting in Windows that is preventing them from opening a small % of files some of the time? Thanks in advance for any help!
James

If anyone is reading this still looking for what caused the issue and how to fix it here is what I discovered.
The antivirus program our company uses, Bitdefender Antivirus Plus, was causing some of the PDF files not to open. After troubleshooting the different modules and settings the culprit was..
Scan SSL in Privacy Control Settings. Turning it OFF solved the problem and all the PDF files that previously would not open now open just fine. This issue has been sent to Bitdefender for them to review. If you use a different antivirus program and are having this issue try locating the Scan SSL setting and see if turning it off solves the problem.

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

There was an error opening this document. The file is damaged and could not be repaired.

Good Day all
When busy doing internet banking on www.absa.co.za and I try to print a confirmation, I get the following error message: "C:\Documents and Settings\%user profile%\Local Settings\Temporary Internet Files\Content.IE5\%folder name%\%file name%.pdf
Could not open file.
File not found."
I've managed to locate the actual file that it's looking for, but when I try and open the file using either Adobe or Foxit Reader, I get the following error message: "There was an error opening this document. The file is damaged and could not be repaired."
I've un-installed Adobe and installed version 9.1 for this particular user. This happened a while ago and then an un-installation and re-installation of Adobe solved the issue. This time, unfortunately, it didn't. I then un-installed Adobe and tried again, UNSUCCESSFULLY. So I loaded Foxit Reader, also without any success.
If there's anyone out there who could possibly help, please do so... It's extremely urgent.
Please find the errors attached as well.
Regards,
ME

I contacted the company and they asked me to try using another browser, which I did... and using FireFox worked
thanks for the help ʇɐb ɹəuəllıʍ
cheers!

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired."

Trouble opening pdf's - I have received several pdf's from a friend via e-mail (Thunderbird). Some of them open just fine but others give me the message: "There was an error opening this document. The file is damaged and could not be repaired." My friend made sure that the files in question opened without issue on his computer (a PC). Further, I was able to open one of these "damaged" files on my Android phone, but I cannot open them on the Macbook Air. Any help would be greatly appreciated.

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

When I try to open a pdf file I get an error message stating "There was an error opening the document. The file is damaged and could not be repaired." Other pdf files open fine.

When I try to open a pdf file I get an error message stating "There was an error opening the document. The file is damaged and could not be repaired." Other pdf files open fine.

You need to get a new copy of the PDF.

How to deal with "There was an error opening this document, the file is damaged and could not be"

Hello, everyone:
I open one pdf document with Adobe Reader 9.3, but it appeared that "There was an error opening this document, the file is damaged and could not be repaired".. and I found that another several pdf document in the same folder that I have not opened for a long time is also "damaged and could not be repaired".
But in the same folder, other documents of different types are ok, does that mean there is something wrong with my hard drive?
Has anyone else run into this issue or have any suggestions?
Thank you very much

It could be that the directory is damaged. It could be that at one time you had a virus that did damage, it is hard to say. Do you have a good backup?

Keep getting the following error message There was an error opening this document. The file is damaged and could not be repaired.

I keep getting the following message when trying to open a PDF I know nothing wrong with the file as it opens fine on other devices ?
"There was an error opening this document. The file is damaged and could not be repaired."

No its not zipped
Brian Blackstock
[email protected]
Office Australia +61 7 54537982
Office South Africa +27 11 423 2701
Mobile South Africa +27 796924094
Mobile Australia +61 400797124
www.atoll.co.za
www.elematicsa.co.za

Error Code 5 - "The file...is damaged and cannot be recovered"

Similar Messages

Maybe you are looking for