Error code 5002 help requi

I am trying to install Creative MediaSource Player/Organizer 5.0.38 ([size="2" color="#3300ff">CMS5_PCAPP_LB_5_0_38.exe) for a Zen Micro?on a friends computer, having downloaded it from Creative whever I run the program it all extracts but once the install starts I get the "Error code 5002". I have also tried to install from the net with the same error, not surprisingly. I have also tried to install while in safe mode it gets further but then obviously doesn't see the player so then won't let me go further. Any ideas anybody, please?

I think this error can be for several reason, mainly about master data.
I'm sure one of them is a customer issue. the customer is not good. It can be also a wrong item code.
Try to use the SBO application, entering in the form excactly the same data than you try using the SDK. it may be revelant.
Sebastien

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