Error code -9808
Hi,
Recently, I keep getting an error message stating there has been a billing issue with a recent purchase (e.g. when trying to update applications). Odd, because all payments to iTunes have come from the same account. Either way, now when i try to log onto my account, I get the message 'there is a problem with the iTunes store -9808. Anyone got any answers? iTunes are telling me to change my card details or redeem a gift certificate, but i can't access either without the error code?
Thanks.
Could you post the results of your network connectivity tests.
iTunes>>Help>>Run Diagnostics>>Network connectivity tests.
Paste the entire result into your next post. But remove your serial numbers.
Have you upgraded iTunes recently?
What security software are you using.
DO you have or have you ever had Norton, even if you uninstalled it? Norton comes preinstalled on many PCs and it can block store connection even when uninstalled.
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Just doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
[iTunes Store: Unknown alert message when connecting|http://support.apple.com/kb/TS2753] -
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Check out this Apple document -> iTunes Store: "An unknown error occured (-9808)"
You'll probably have to make sure the date and time is correct on your computer. -
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You'll probably have to make sure the date and time is correct on your computer. -
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Try here:
iTunes Store: "An unknown error occured (-9808)" -
Error Code -9808 when trying to access ITunes Store
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Error 9808 is usually solved by:
Check your internet settings.
Control Panel – Internet Options – Advanced
Uncheck “Check for server certificate revocation (requires restart)”
Click okay
After unchecking the option, do you get another error message? It could be your firewall blocking access. Have you allowed itunes and itunes helper in your security software firewall? -
I am not able to login to itune , I am getting error code 9808
I am not able to login to Itunes , I am getting error code 9808
Hi,
See Here
Possible iTunes Store errors in iTunes
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
Hi
I am in the process of resetting ipod touch 32gb. I was told to update our version itunes to itunes 10. It is now on our computer. I then had to restore my ipod. It downloaded overnight. when i try to set up my ipod there is a picture on the ipod touch which implies connect to itunes ( cable to itunes icon on display) Ive done that then when I open itunes and click on the device after a short time an error code -9808 appears and says we could not complete your itunes store request and try again later. When I turn on the ipod it only shows the connect to itunes display
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I keep getting the following error code message: We could not complete your itunes store request. An unknown error occurred (-9808). Help!
Try:
iTunes Store: "An unknown error occured (-9808)" -
-9808 error code - we could not complete your itunes store request. Help?
As soon as I log onto itunes, I get a box stating itunes could not complete the itunes request due to unknown error code of -9808.
Anybody assist me with this please?Try:
iTunes Store: "An unknown error occured (-9808)" -
=( Having a problem with error codes (-1202) and (-9808)
Everytime i have iTunes open and then click on iTunes store, i try and go to my account or purchase a song and it DOES NOT let me!!!! it just keeps saying error cose (-1202) when i try to go to manage my account and whenever i try buying a song it says
"We could not complete your iTunes Store request. An unknown error occured (-9808). There was an error in the iTunes Store. Please try again later"
but i have tried again later it's been saying this for like a month.
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Do you need help with error code 1004
The alert message in iTunes may include one of the following numbers (or the message may include a number not listed here):
1, -1, 2, 4, 6, 9, 13, 14, 20, 21, 23, 26, 28, 29, 34, 35, 36, 37, 40, -48, -50, 1000, 1002, 1004, 1011, 1013, 1014, 1015, 1479, 1600, 1601, 1602, 1603, 1604, 1611, 1631, 1638, 1639, 2001, 2002, 2005, 2006, 2009, 3002, 3004, 3013, 3014, 3015, 3194, 3200, 9006, 9807, -9808, 9844, 4026xxxxx.
Click the link for the error code you have. If it's not listed here, check the error messages below, and then if necessary follow the advanced steps below to resolve the issue.
Resolution
Specific error messages and resolutions
Collapse All | Expand All
Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes. Mac OS X 10.5.8 (Leopard) users may need to download iTunes 10.6.3.
Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to perform unauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Error 3014
This error occurs when iTunes is unable to reach gs.apple.com in a timely fashion. Follow the steps below in Unable to contact the iOS software update server gs.apple.com.
Error 9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service. If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1603
Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
Error 1611
This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Error 13, 14, 35 and 50 (or -50)These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
There was a problem downloading the software for the iPhone (or another iOS device)
See the steps below for error codes 3000-3999.
iTunes cannot connect to the iPhone because an invalid response received from the device
This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above.
Unknown Error containing "0xE" when restoring
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information.
Hang during restore processSee the following:
Error 150:30 - Error "Licensing has stopped working" | Mac OS :
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html -
Photoshop won't open error code X86-64 (Native)
i have mavericks osx 10.9.4. my school loads the adobe suite onto our computers. all of my other adobe programs are working just fine, but photoshop won't open and sends this error code. any ideas??
Process:
Adobe Photoshop CC 2014 [420]
Path:
/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
Identifier:
com.adobe.Photoshop
Version:
15.0.0 (15.0.0.58)
Code Type:
X86-64 (Native)
Parent Process: launchd [206]
Responsible:
Adobe Photoshop CC 2014 [420]
User ID:
501
Date/Time:
2014-12-19 23:05:06.728 -0600
OS Version:
Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 18C30DCC-1077-B221-8A83-1519EC2226B0
Crashed Thread: 0
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x0000000109970004
VM Regions Near 0x109970004:
__DATA
0000000109827000-0000000109870000 [ 292K] rw-/rwx SM=NUL /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/Cg.framework/Cg
--> __LINKEDIT
0000000109870000-0000000109a4d000 [ 1908K] r--/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/Cg.framework/Cg
__TEXT
0000000109a4e000-0000000109adb000 [ 564K] r-x/rwx SM=COW /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
Application Specific Information:
dyld: launch, loading dependent libraries
/Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/../Frameworks/Cg.framework/Cg
Thread 0 Crashed:
0 dyld
0x00007fff612e4cca ImageLoaderMachOClassic::rebase(ImageLoader::LinkContext const&) + 118
1 dyld
0x00007fff612df200 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 126
2 dyld
0x00007fff612df1dc ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 90
3 dyld
0x00007fff612dea12 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 142
4 dyld
0x00007fff612d5764 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166
5 dyld
0x00007fff612d63ac dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 1983
6 dyld
0x00007fff612d227b dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 477
7 dyld
0x00007fff612d205e _dyld_start + 54
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff613050b0 rbx: 0x0000000109970000 rcx: 0x0000000108e87000 rdx: 0x0000000108e87000
rdi: 0x00007fff613102b8 rsi: 0x0000000000000001 rbp: 0x00007fff5da1e220 rsp: 0x00007fff5da1e1b0
r8: 0x0000000000000001 r9: 0x000000000000003a r10: 0x0000000109a31688 r11: 0x0000000000000216
r12: 0x0000000108e87000 r13: 0x000000010960d558 r14: 0x00007fff613102b8 r15: 0x0000000109a2dd90
rip: 0x00007fff612e4cca rfl: 0x0000000000010283 cr2: 0x0000000109970004
Logical CPU:
3
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x1021e1000 -
0x106cbbf57 +com.adobe.Photoshop (15.0.0 - 15.0.0.58) <2B8B608A-5EBD-39C4-9612-C6F1A72DECD4> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
0x107938000 -
0x107968fef +libtbb.dylib (0) <D41FA1F0-4921-308A-93DF-4D16F8913472> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/libtbb.dylib
0x10798a000 -
0x1079affff +libtbbmalloc.dylib (0) <60EF4F46-298B-38B6-A6CD-9B168072EAB7> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/libtbbmalloc.dylib
0x1079dc000 -
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0x1079ef000 -
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0x107a10000 -
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0x107a1c000 -
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0x107c33000 -
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0x1080c5000 -
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0x108129000 -
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0x1084cf000 -
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0x108860000 -
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0x1088a8000 -
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0x108a3c000 -
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0x108b99000 -
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0x108bc4000 -
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0x108cd0000 -
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0x108dd8000 -
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0x108de4000 -
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0x108e87000 -
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0x109a4e000 -
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0x109b22000 -
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0x7fff8e8f1000 -
0x7fff8ea9ef27 libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
0x7fff8ea9f000 -
0x7fff8eaa7ffc libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x7fff8eabe000 -
0x7fff8eb23ffb com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff8eb24000 -
0x7fff8eb69ff6 com.apple.HIServices (1.23 - 468) <E06287C4-1534-3D46-B099-3DF8B8EE4EB5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff8eb6a000 -
0x7fff8ebbcfff libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
0x7fff8ebbd000 -
0x7fff8ebd8ff7 libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff8ebd9000 -
0x7fff8ecc3fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff8ecc4000 -
0x7fff8ed50ff7 com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/InkOkay, that's good. Go to your username>library>preferences and delete everything you can find pertaining to PSE, especially:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements < version number > paths
Adobe Photoshop Elements < version number > settings
and any lockfiles with the same names.
That library is hidden in mavericks. To see it click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account. While you're in there, go to the Saved Application States folder and delete anything for PSE.
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