Error code -9808

Hi,
Recently, I keep getting an error message stating there has been a billing issue with a recent purchase (e.g. when trying to update applications). Odd, because all payments to iTunes have come from the same account. Either way, now when i try to log onto my account, I get the message 'there is a problem with the iTunes store -9808. Anyone got any answers? iTunes are telling me to change my card details or redeem a gift certificate, but i can't access either without the error code?
Thanks.

Could you post the results of your network connectivity tests.
iTunes>>Help>>Run Diagnostics>>Network connectivity tests.
Paste the entire result into your next post. But remove your serial numbers.
Have you upgraded iTunes recently?
What security software are you using.
DO you have or have you ever had Norton, even if you uninstalled it? Norton comes preinstalled on many PCs and it can block store connection even when uninstalled.

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    Process:    
    Adobe Photoshop CC 2014 [420]
    Path:       
    /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
    Identifier: 
    com.adobe.Photoshop
    Version:    
    15.0.0 (15.0.0.58)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [206]
    Responsible:
    Adobe Photoshop CC 2014 [420]
    User ID:    
    501
    Date/Time:  
    2014-12-19 23:05:06.728 -0600
    OS Version: 
    Mac OS X 10.9.4 (13E28)
    Report Version:  11
    Anonymous UUID:  18C30DCC-1077-B221-8A83-1519EC2226B0
    Crashed Thread:  0
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: 0x000000000000000a, 0x0000000109970004
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    __DATA            
    0000000109827000-0000000109870000 [  292K] rw-/rwx SM=NUL  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/Cg.framework/Cg
    --> __LINKEDIT        
    0000000109870000-0000000109a4d000 [ 1908K] r--/rwx SM=COW  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/Cg.framework/Cg
    __TEXT            
    0000000109a4e000-0000000109adb000 [  564K] r-x/rwx SM=COW  /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
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    0   dyld                    
    0x00007fff612e4cca ImageLoaderMachOClassic::rebase(ImageLoader::LinkContext const&) + 118
    1   dyld                    
    0x00007fff612df200 ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 126
    2   dyld                    
    0x00007fff612df1dc ImageLoader::recursiveRebase(ImageLoader::LinkContext const&) + 90
    3   dyld                    
    0x00007fff612dea12 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 142
    4   dyld                    
    0x00007fff612d5764 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166
    5   dyld                    
    0x00007fff612d63ac dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**, unsigned long*) + 1983
    6   dyld                    
    0x00007fff612d227b dyldbootstrap::start(macho_header const*, int, char const**, long, macho_header const*, unsigned long*) + 477
    7   dyld                    
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      rax: 0x00007fff613050b0  rbx: 0x0000000109970000  rcx: 0x0000000108e87000  rdx: 0x0000000108e87000
      rdi: 0x00007fff613102b8  rsi: 0x0000000000000001  rbp: 0x00007fff5da1e220  rsp: 0x00007fff5da1e1b0
       r8: 0x0000000000000001   r9: 0x000000000000003a  r10: 0x0000000109a31688  r11: 0x0000000000000216
      r12: 0x0000000108e87000  r13: 0x000000010960d558  r14: 0x00007fff613102b8  r15: 0x0000000109a2dd90
      rip: 0x00007fff612e4cca  rfl: 0x0000000000010283  cr2: 0x0000000109970004
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    3
    Error Code: 
    0x00000004
    Trap Number:
    14
    Binary Images:
    0x1021e1000 -   
    0x106cbbf57 +com.adobe.Photoshop (15.0.0 - 15.0.0.58) <2B8B608A-5EBD-39C4-9612-C6F1A72DECD4> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/MacOS/Adobe Photoshop CC 2014
    0x107938000 -   
    0x107968fef +libtbb.dylib (0) <D41FA1F0-4921-308A-93DF-4D16F8913472> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/libtbb.dylib
    0x10798a000 -   
    0x1079affff +libtbbmalloc.dylib (0) <60EF4F46-298B-38B6-A6CD-9B168072EAB7> /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app/Contents/Frameworks/libtbbmalloc.dylib
    0x1079dc000 -   
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    0x1079ef000 -   
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    0x107a10000 -   
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    0x107a1c000 -   
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    0x107c33000 -   
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    0x108129000 -   
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    0x108b99000 -   
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    0x108bc4000 -   
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    0x108cd0000 -   
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    0x108dd8000 -   
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    0x108de4000 -   
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    0x108e87000 -   
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    0x7fff8d739ff7  libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
    0x7fff8d73a000 -
    0x7fff8d757ff7  com.apple.framework.Apple80211 (9.4 - 940.60) <043C7CFD-B57B-3F9D-B0FE-CA4B97C43968> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x7fff8da87000 -
    0x7fff8da8aff7  libdyld.dylib (239.4) <A1273A02-4928-3BAC-A846-6C069DC1A0A6> /usr/lib/system/libdyld.dylib
    0x7fff8da8b000 -
    0x7fff8dacdff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
    0x7fff8dace000 -
    0x7fff8dacefff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x7fff8dae3000 -
    0x7fff8daebff7  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <98BBB3E4-6239-3EF1-90B2-84EA0D3B8D61> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x7fff8daec000 -
    0x7fff8daeeff3  libsystem_configuration.dylib (596.15) <4998CB6A-9D54-390A-9F57-5D1AC53C135C> /usr/lib/system/libsystem_configuration.dylib
    0x7fff8daef000 -
    0x7fff8dbf5ff7  com.apple.ImageIO.framework (3.3.0 - 1043) <C4ADE5B1-A540-34E1-A043-118185489C9D> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x7fff8dc0a000 -
    0x7fff8dc58fff  libcorecrypto.dylib (161.1) <F3973C28-14B6-3006-BB2B-00DD7F09ABC7> /usr/lib/system/libcorecrypto.dylib
    0x7fff8defa000 -
    0x7fff8e142ff7  com.apple.CoreData (107 - 481.3) <E78734AA-E3D0-33CB-A014-620BBCAB2E96> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff8e143000 -
    0x7fff8e143fff  com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
    0x7fff8e894000 -
    0x7fff8e8a4fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
    0x7fff8e8a5000 -
    0x7fff8e8f0fff  com.apple.ImageCaptureCore (5.0 - 5.0) <F529EDDC-E2F5-30CA-9938-AF23296B5C5B> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
    0x7fff8e8f1000 -
    0x7fff8ea9ef27  libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
    0x7fff8ea9f000 -
    0x7fff8eaa7ffc  libGFXShared.dylib (9.6.1) <25BBF325-AC57-3BAA-9427-2D14CC243AE6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
    0x7fff8eabe000 -
    0x7fff8eb23ffb  com.apple.Heimdal (4.0 - 2.0) <F34D6627-9F80-3823-8B57-DB629307DF87> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x7fff8eb24000 -
    0x7fff8eb69ff6  com.apple.HIServices (1.23 - 468) <E06287C4-1534-3D46-B099-3DF8B8EE4EB5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x7fff8eb6a000 -
    0x7fff8ebbcfff  libc++.1.dylib (120) <4F68DFC5-2077-39A8-A449-CAC5FDEE7BDE> /usr/lib/libc++.1.dylib
    0x7fff8ebbd000 -
    0x7fff8ebd8ff7  libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff8ebd9000 -
    0x7fff8ecc3fff  libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
    0x7fff8ecc4000 -
    0x7fff8ed50ff7  com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

    Okay, that's good. Go to your username>library>preferences and delete everything you can find pertaining to PSE, especially:
    com.adobe.PhotoshopElements.plist
    Adobe Photoshop Elements <  version number > paths
    Adobe Photoshop Elements < version number > settings
    and any lockfiles with the same names.
    That library is hidden in mavericks. To see it click the Go menu in the Finder and hold down the Option key and it will appear below the little house for your user account. While you're in there, go to the Saved Application States folder and delete anything for PSE.

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