Error Code A12E1 for MAC Users

Hello Creative Cloud,
I recently installed Creative Cloud on my Mac. All worked OK initially.
But then there was a problem with an upgrade and I now get Error Code A12E1.
Can anyone help please ?
Many thanks
freedriv

Hi freedriv,
Please try the below mentioned steps:
1. Navigate to Library/Application Support/Adobe/OOBE and rename it to OOBE.old
2. Navigate to Application/Utilities and remove Adobe Application Manager and Creative Cloud folder.
3. Open Activity monitor and close any Adobe processes running.
4. Restart your machine and try installing CC desktop.
Please let me know whether it worked.
Regards,
Romit Sinha

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