Error Code: A12E1 on re-install/update

Hi -
I get the error A12E1 when I try to update/reinstall. I have:
- Restarted my machine
- Uninstall Adobe Application Manager
- Deleted everything in Library/Application Support/Adobe/OOBE
Please advise.
D

Hi Daniel,
What operating system are you on?
So long as you have either
• Mac OS X v10.7 or v10.8
You might want to remove Adobe Application Manager and install Creative Cloud for desktop directly.
What process did you go through to uninstall Adobe Application Manager? Did you use the Cleaner Tool?
http://www.adobe.com/support/contact/cscleanertool.html
The tool should give you an option to just remove the Adobe Application Manager, option 3 for Creative Cloud and CS6 products and then option 1
After that try installing Creative Cloud directly from the Download Center https://creative.adobe.com/products
Hope that helps,
-Dave

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