Error code--ata 1/6/-1 (mass storage)

Our G3 iMac started making a loud clicking noise recently. We ran the hardware
diagnostic disk and got the above error. I expect that this is referring to the
hard drive. Do we need to replace it? Thanks for any help.

Welcome to Apple Discussions!
It could refer to the hard drive or its interface. I'd ask an authorized service technician to take a look at the machine. Run the test after replacing the hard drive to see if there is any difference. Since the hard drive inside the iMac is a standard IDE hard drive, you can put it inside a Firewire case such as those made by http://www.granitedigital.com/ (also known as Relax Technologies) and hook it up externally.

Similar Messages

Hardware Test Error Message - Mass Storage Error code ata 1/6/8 HD: 2,0

I have an imac 15" flat Panel, 700 MHz . after getting the flashing question mark, running or trying to run all the standard tests, (pram, Software Restore, disk repair, reinstall, kernel repairs) I never see the hard drive or volume. I saw it was a maxtor HD with 0 bytes at one point.
I now ran the Apple Hardware Test think I lost the Hard Drive...this is the feed back:
Airport- Passed
Logic Board - Passed
Mass Storage - Error Detected
Memory - Has Not been Run yet
Modem - Device Found
Video RAM - Has not been run yet
Error Code ata 1/6/8 HD: 2,0
Could anyone help me diagnose the issue? I think I can replace the HArd Drive myself, if I knew this was the problem and what I need to buy to replace.
Thanks,

I have a different take to a brody having replaced my hard disk and opened my iMac G4 up several times. Many people find that Apple Authorized Service Providers tend to give extortionate quotes for such repairs. Feel free to get a quote yourself. I'll provide the same advice I've given to many many other Apple Discussions users who have successfully replaced their hard disk themselves.
The iMac uses a standard desktop PC hard drive. It is 3.5" wide and in the iMac G4 uses the IDE connection. The iMac 700MHz 15" has an ATA66 bus so can use ATA66, ATA100 or ATA133 drives but not ATA33 or SATA. You should buy a 7,200rpm drive with a cache of 8Mb or higher as this also increases the speed over the original 5,400rpm drive installed so you should get a performance increase.
Here is a list of suitable hard drives.
It's pretty fiddly to work inside an iMac G4 so you must be very cautious. Always take anti-static precautions. Here are three options for guiding you through the procedure:
MacWorld
xlr8yourmac
Service Manuals
I've also taken a fair few photos which you can find here.
I'd advise reading the reports on the xlr8yourmac's drive database so get other people's experiences first.
You must replace the Thermal Paste when you close the iMac up or it will overheat.
It's probably worth replacing the PRAM Battery whilst you're in there as these have a finite life (once they fail to re-charge you may start to run in to snags - it's only a $5 part).
The hard disk should be set to Master (link).
Some iMac G4 700MHz users have reported that they are unable to address hard drives larger that 128GB, there is an application called SpeedTools that can be used to overcome this addressing limitation.
You might also give consideration to installing a 512MB PC133 DIMM or an 18x DVD±RW Dual Layer burner whilst you do this update; both of which will have to be removed during the process.
You must be very careful around the video connector in the iMac; it really is very fragile. In fact there is no need to touch it at all in my experience.
It is possible that the ATA controller on the iMac's logic board has failed rather than the hard disk. Given the cost of the logic-board it would not be cost-effective for an iMac G4 700MHz.
Let us know how you get on.
mrtotes

Ran Hardware test on 17" 10.5.6 Error Code 2STF/3/3:ATA-100ata-6-master came up @ mass storage run area.

Have a Powerbook G4 17" 1.57GHz BRV 4.8.4f1 Mem.1 GB HDr. ATA:3,ID:0, Ran HARDWARE Test 2.2 hit Mass Storage test area when Error Code 2STF/3/3:ATA-100ata-6-Master stopped test. Shut comp down by holding pwr button for 5 secs. Waited 20 minutes and restarted w/option button and ran test again hit Mass Storage and Error Code 2STF/8/ rest is same as previous error code. Something about Node pop up after running disk utility a few days ago. Comp is was running very slow. Only change besides updates was Macdefender. Do I need to take it to be repaired at an Apple place? Thank you.

First, you need to remove macdefender, which is a scam program. Apple note http://support.apple.com/kb/HT4650 provides these instructions:
Removal steps
Move or close the Scan Window.
Go to the Utilities folder in the Applications folder and launch Activity Monitor.
Choose All Processes from the pop up menu in the upper right corner of the window.
Under the Process Name column, look for the name of the app and click to select it; common app names include: MacDefender, MacSecurity or MacProtector.
Click the Quit Process button in the upper left corner of the window and select Quit.
Quit Activity Monitor application.
Open the Applications folder.
Locate the app ex. MacDefender, MacSecurity, MacProtector or other name.
Drag to Trash, and empty Trash.
Malware also installs a login item in your account in System Preferences. Removal of the login item is not necessary, but you can remove it by following the steps below.
Open System Preferences, select Accounts, then Login Items
Select the name of the app you removed in the steps above ex. MacDefender, MacSecurity, MacProtector
Click the minus button
Now, after you do that, reboot your system. Bring up disk utillity and verify the disk. Preferred would be to boot from OS X on DVD or a Firewire backup, run Disk Utility and Repair Disk, but verify disk when Disk Utility is loaded from the hard drive should work. Write down any messages, like bad node or whatever.
If you get a message that the program exits with a failure, then there is a disk error that Disk Utility won't be able to fix. That could mean buying Disk Warrior or TechTool Pro to fix the error. Disk Warrior tends to be the disk fix program of choice. Depending on the error, it's possible that Disk Utility won't be able to fix the problem, in which case the fix is usually a new hard drive. Note, a new hard drive will be cheaper than Disk Warrior (at $95 or so).
Smart Utility from http://www.volitans-software.com/smart_utility.php will give you good insight into the condition of your hard drive, as it reports on your SMART sensors.

Mass Storage Error Code

My iMac G5 will not boot OS X. The hardware tester gave me an error code when I ran an extended test. Under Mass Storage the error code "2STF/8/3:S - ATA Bus 0 - Master" appeared. What does this error code mean?

Welcome to Discussions - unfortunately, that code means you need a new hard drive. If you can get hold of another computer, boot into Target Disk Mode and use Data Rescue to get the data off the drive, that would be good (unless you have a bootable clone/backup).
Sorry to be the bearer of such bad news, but please post back with what you were able to do.
Miriam

Mass Storage -Hard Drive -Error 2STF/8/3:ATA-100ata-6-Master

I ran a hardware test and got the following error message on the Mass Storage (hard drive) device, what does it mean? Is the hard drive toast? Is there a way to fix this?
***error**
2STF/8/3:ATA-100ata-6-Master
***error***

That error indicates the hard drive is failing or has failed. It could be that the drive itself is at fault, or that it is not correctly connected, or that the ATA controller on the logic board is faulty. There are also indications that in some instances, that fault code can be generated by a problem with the optical drive which prevents the system correctly addressing the hard drive.
Of those, the only truly serious possibility is the ATA controller, since it would require replacement of the logic board, which is really not an economic repair.
In this situation, and assuming the system in not under warranty (clearly if it is, take it in for service) then I would remove the top, check the drive tray is correctly mounted, and remove the optical drive to see if the hard drive then functions. If not, then swap in another hard drive then try and set the new drive up. If it continues to fail with this error, it would then point to the logic board.

Mass storage device and portable device ERROR code 31 41 HP PAVILION s5123w Desktop PC

I am using windows vista home premium 32 bit First time I pluged nikon camera into computer. Says installing device driver software but it does not install. Device manger under portable device digital still camera yellow question mark error code 31 under mass storage device error code 41. The device driver loads and installs on my daughters Laptop so ther is some thing wrong with my PC Every time I reboot computer windows need to intall driver software for your Microsoft WPD file system volume driver. Loacate and install driver software recomended says installing driver says successfully installed. I have to click Safely remove hardware usb mass stoage device multi flash reader usb device generic volume f I click stop says safe to remove I do not have a reader plugged in my computer. this happens every time I reboot> If you don't understand what I am talking about Let me know.
thanks Scott

Hey poochokid,
I'm sorry you're running into this issue. For the camera, if it's newer (made in the last 3 or 4 years) you may need to go to the Nikon website and find the camera software that is made for Vista. I could try to help you find that, if you could give me the model of camera you have.
For the Microsoft WPD file system volume driver issue take a look at this thread from another forum.
I hope this information helps! Let me know what the results are

USB mass storage device, error code 50 when trying to play.

Hi,
I have a Veho Muvi mini camera. I have never had problems with it before. I took 5 seperate video clips on it. 4 of them will play fine, 1 will not and displays 0oserror 50.
Is the footage corroupt? I can see it on the sd card and can transfer it to another card so it must be there. How can I see the footage on this file?
Help much appreciated, I really don't want to loose this footage.

Are you using exactly the same user name on the new mac as on the old mac?
"error code -36" is an I/O error. It could be caused by Library corruption and permission problems:
Try the iPhoto Library First Aid Tools and repair or rebuild your iPhoto Library before you try to transfer it.
To repair the iPhoto library with the First Aid tools:
Try to launch into the First Aid Tools by holding down the key combination option-command ⌥⌘ and clicking the iPhoto icon to launch iPhoto.
Keep the two buttons firmly held down, until you are seeing the First Aid panel.
Then select "Repair permissions" and repeat with "Repair database".
Now try again to transfer.

"mass storage" error

Suddenly began to have problems with my powerbook 2 days ago. Strange fluctuations in screen brightness with corresponding audible surges from the speakers. I reset the power management unit and the problem seemed to have been solved. Now, the system locked up giving me all kinds of odd errors: for example, while using iWeb I could not publish because the disk was full despite there being plenty of free space on my hard drive and on iDisk; trying to save in pages or iWeb gives an error with a strange number that I failed to note.
My worst fear being the loss of data, I quickly decided to hook up the powerbook in Target Disk mode to my girlfriend's iMac to transfer critical data for safe keeping. However, the iMac won't recognize the disk though in system profile it's listed under the "firewire" tab. I then ran the Apple Hardware Test and got the following error for "mass Storage"
"Error*Code... 2STF/8/3:ATA-100ata-6-MASTER"
Can anyone tell me what the heck is going on here?
One thing to note, believe it or not my dog (got to love her) ate through my DVD collection which included my Tiger install DVD. So, booting from that DVD is not an option. Any ideas, thoughts, hints, spectulations, or intuitions would be much appreciated.

If you ever see an error with the Apple Hardware Test, you will have to take your Mac in for service to repair it. That appears to indicate a physical/hardware problem with your hard drive. It will probably need to be replaced. It could be an issue with your logic board and the ATA bus itself, but that's a little less likely.
If you send the PowerBook in for hard drive service, it may come back with a new hard drive and the same version of Mac OS X installed that came with your PowerBook when you bought it. AppleCare support will send you a new set of install disks, but they may charge you around $60 to replace them. If your PowerBook came with Mac OS X 10.4, you may not be able to use a retail copy of Tiger to re-install.
-Doug

Disk utility reports failing hard drive with error code STF/8/3:2 ATA BUS 0

My imac G5 (running Tiger) suddenly decided not to boot past the grey apple screen with the spinning wheel. I ran the disk utility and received error code STF/8/3:2 ATA BUS 0 MASTER on the mass storage test. I tried to run repair and only received a message "fatal hard drive error etc... back up, recover asap... I could not access the disk so I connected my new MacBook Pro by firewire in target disk mode. My HD shows up however, "nothing" shows up under when my "user" file. All I care about saving is my iphoto library. Everything else is trivial. Can someone Please help me? Is there any way I will be able to save this file?
Message was edited by: Elizabeth Burson

Welcome to Discussions - you can try DiskWarrior and see if it can retrieve some of your data. You can also take it in to Apple with an external fire wire drive you have purchased elsewhere (cheaper) and see if they can transfer the data. You can then install the external into your computer.

Error Code: 2STF/8/3: S-ATA BUS 0 - MASTER

My iMac G5 is hanging up at times (spinning wheel) and then hangs for 30 minutes or more on restart before eventually booting up. I did a hardware test which revealed the following error: "Error Code: 2STF/8/3: S-ATA BUS 0 - MASTER" in the mass storage portion of the test.
Any suggestions on next steps?

Please back up your data immediately, preferably by cloning them to n external firewire drive using SuperDuper!.
It looks as if your hard drive is about to bite the dust, new large ones are not at all expensive, and with your data cloned, it's very easy to migrate to a new drive.
Let us know how things work out for you,

Powerbook G4 Mass Storage error

I have a 15inch Powerbook G4 1.67Ghz with 512 mb of ram. I'm not totally sure of the exact OS I'm running, I can't get in to check.
The other day I left it sitting on a pillow on a bed. It sat there most of the day, and wouldn't start up that evening. I found out the bed had a magnetic mattress pad on it. Suck. When I try and start up, I hear the startup sound, and I see the apple logo for a bit, then it goes to a black screen where I have the ability to type text. Thats it.
It will go into target disk mode, but I'm never able to open the drive on another computer.
I ran the Apple Hardware test, and it said I have an error in the Mass Storage.
Error Code - 2STF/8/3:ATA-100ata-6-Master
Anyone know what this means? Can I do anythin to get this back up and running? Is there anyway I can get my files off of it?
Thanks for the help
Aaron

Sounds like a bad hard drive. I'd be really surprised if a mattress pad could have done the damage. More likely heat (if it was running on the pillow), or a coincidence.
Can you try booting from the original OSX DVD? Since you ran the Hardware Test, I bet you can. Run Drive Utility and see if it can repair the HD. There are stronger 3rd party drive utilities that may help recover files if it gets to that, but I'm not an expert on them.

Device Manager displayed " Mass Storage Controller (Code 28)"

Greetings to all Members
I am using AMD 64 x2 3800+ processor. MSI mortherboard K8N Diamond. Graphic cards, two units, Geforce GTX6600GT. I am running on Window XP SP2. I have also updated the AMD latest drivers.
I noticed each time I log on the computer, the computer would prompt "New Mass Storage Hardware Found" and prompt the wizard to install new found hardware.
I went to device manager and noticed the device status display "This drivers for this device are not installed (Code 28). I have also carry out all the steps as suggested from the device manager menu. Mass Storage Controller location is: PCI Slot 9 (PCI 3, device 0, function 0 is displayed at the Mass Storage Controller Display. The device Instance ID display "PCI\VEN_1095&DEV_3132&SUBSYS_710A1462&REV_01\4&14AECDBO&0&0060.
Try update driver option but to no success. Have all the driver systems (in the CD) that came together with the system installed as well. Again to no success in resoluting the problem.
To my horror after installing the drivers that I have downloaded from MSI website for the said board.
I notice the Virtual drive program failed to initialize.and the following messages were displayed during the installation of the website drivers for the said mortherboard:
There was a problem installing this hardware
Mass Storage Controller
An error occured during the installation of the device. The name is already in use as either a service or a service display name.
Can someone please help me to resolve this problem? Any suggestion or advise would be sincerelt appreciated.
Best Regards
Harry
Can someone please assist and provide me with some guidelines to resolve this problem.

Hi Bas
I manage to remove the yellow exclamation mark from the hardware, device manager by setting the Integrated Peripherals on Board Sil3132 mode from Sata to Raid.
The Sata and Raid controllers is displayed and upon opening it up further, I noticed the following controllers are displayed:
1 ) FarStone CDAWDM2001 SCSI Host Adapter.
2) Silicon Image SIL3132 SataRaid Controller.
Do you think I have set the right thing? Your kind opinion on this. I am using BIOS version used is 1.A
Thanks
Best Regards
Harry

Help! mass storage error! please help

i was getting frequent crashes in FCP with a Xserve RAID hooked up via fiber channel card for media storage. i'd get the spinning beach ball and would have to do a manual shut down, approx every 20 minutes.
i did a complete erase and install of both system software and final cut pro software. still had problems.
i did the apple hardware test and got the following error code - MASS STORAGE: 2 STF/2/3: SLOT-3, Channel: 1, ID:0, LUN:
i got this error code ONLY when the RAID was hooked up, otherwise everything passed the test. the RAID mounts fine and in the RAID admin tools, everything gets a green light.
since i am under a deadline and don't have a lot of time to troubleshoot, i rented another G5, bought a new fiber channel card with new cables, and hooked it up to the RAID.
i am still getting the same error. again, the RAID array appears on the desktop, and the RAID admin tools finds everything ok - the fiber channel link ups, etc., check out ok.
i really need to sort this out ASAP!! if anyone has any suggestions for me, i'd be most grateful - thank you

Hey Kappy,
I haven't seen that specific error before (prob since I hardly ever do apple hardware tests), but the spinning beach ball and the restarting does sound very familiar.
If you've been getting this on both machines, my first guess is going to be a failing drive, since that can easily cause beachballs and hangs. Usually errors come up in RAID Admin, but I've personally had at least 5 times where a drive spazzes and there's no error at all to warn you (and of course applecare wont replace a drive or do anything about it til it happens, and you're screwed with performance until then) Possible things to do to troubleshoot:
1) Play a video clip in FCP and loop it. Meanwhile, check the raid's blue LED activity lights and see if any of them are out of sync (not blinking in tandem with the rest) If so, chances are that's your problem drive. If the machine starts to spazz, from what i've seen, if its a drive problem, that one drive's LED will stay solid while the others blink seldomely, which means that drive is working overtime to keep up, but can't.
2) Run drive conditioning from RAID Admin (I believe its only available under version 1.5). This will run for a while and is a great way to force the array to reveal any errors or failures in any of the drives. If you have a problem drive, this will be the best way to force it to turn yellow or red.
For time constraints/deadlines, once you find out what the problem drive is and if the blue light is acting very erradically, drive conditioning will usually trigger the yellow or red light immidately (to where you can call apple and get it replaced under applecare). If you cant wait that long, pull the drive while its still green, and the raid will run in a degraded state (but your performance will be about back to normal). Just make sure and realize that you're not protected in Raid 5 anymore at that point. Even though, this has saved me in deadlines when I had a busted drive and couldn't play back a single stream of DV.
As a seperate comment, going out on a limb and speculating (So dont hold me to it), if it was a drive issue, judging by your error, I would guess it's drive 3.
NOTE: Always have a backup

Imac G5 (pre isight). Mass Storage Error

I have an imac G5 (pre-isight). Using Tiger. Recently it has been playing up. Two main problems: starting up and waking after sleep mode.
*Starting up issues*
There doesnt seem to be a consistent problem here. Sometimes it hangs on the grey apple screen, sometimes grey probitory sign screen. Sometimes it hangs on a black screen with white writing. On about the 10th to 20th time of rebooting, it seems to startup and work fine.
*Sleep issues*
If I leave the computer to go into sleep mode, it tends to freeze in whatever application is open. Especially Safari.
I have tried numerous fixes. I've reset PRAM, done the SMU thing. Repaired and verified disk many times. Repaired and verified permissions. I've archived and installed and archived and erased. There's barely any software on here apart from the operating software and MS Office (legal). I'm using an apple keyboard (wired) and a wired mouse. There's no important info on here so am happy to wipe everything.
Finally i did a hardware test and received a "mass storage error" (only appeared for the extended test)...
2STF/8/3: S-ATA Bus 0 –Master
Having looked up several forums i replaced the hard drive. (Made sure it was compatible, similar size and same specs as original). Reinstalled software and got all the latest updates. Seemed to be working quite well for a day or so, although there was a few 'permissions' error which seemed easily fixed.
Today i awoke the imac and it had frozen. Back to it's old tricks. Tried restarting and got grey screens, black screens etc. Repaired permissions. Ran another hardware test and getting the same error message about mass storage!
So if it's not the hard drive, what's wrong for my imac? Is it time to just dispose it?
Thanks in advance for any ideas you may have.

The recall ended many moons ago, and it's a capacitor problem, they all need replacing, those in the power supply as well, probably.
If you are handy with a soldering gun, have steady hands and are good at repairing electronics, you can do it yourself. Look at [welovemacs.com] or [synaptech.com] for parts and advice.

USB MASS STORAGE DRIVER DEVICE CODE 10

AFTER INSTALLING UPDATES, CONFIGURATION STARTS, BUT FAILS AFTER 30%. THIS IS DUE TO A USB MASS STORAGE DEVICE
FAILURE, A CODE 10 ERROR. HOW CAN I CORRECT THIS PROBLEM, I'VE TRIED DOWNLOADING DRIVERS, BUT I AM CURRENTLY
USING THE LATEST VERSION OF THIS DRIVER. HELP!!!

Check the following link and find the part of the text "Common resolutions for Code 10 error".
http://support.microsoft.com/kb/943104/en-us

Error code--ata 1/6/-1 (mass storage)

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