Error code when signing in to use face time; 3121-2138-7457 any ideas to the problem?

I recieve and error code when signing in to use facetime (3121-2138-7457) any information regarding how to correct this error code would be appreciated?

There is no official public documentation of that alert as far as I know.
If you're trying to sign in to FaceTime, try to sign in to iMessage in the Messages application, or vice versa.
Otherwise, do as the alert directs. According to reports, you won't be charged for the support call if you select "Apple ID"—not the hardware model—as the product you're asking about, and cite the "customer code" in the alert as the "validation code" when you speak to the Apple representative.

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