Error code when trying to download CC desktop

Error code A 12E5 appears when I try and download the CC Desktop to my computer! Please can anyone tell me what this means and how to sort it out?!

Hi Anne Corless
Restart your machine.
Rename the OOBE folder to OOBE_OLD from
      Mac:
          MAC HD/Library/Application Support/Adobe
     Windows:
          [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE   (Rename it to OOBE_OLD)
           C:\Program Files (x86)\Common Files\Adobe\OOBE
Try download again
If you still faces a problem then Download Creative cloud via https://creative.adobe.com/products/creative-cloud and launch it.
Hope this helps.
Please let me know if this deos not worked.
Regards,
Sumit Singh

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