Error Codes: ITunes Producer

Epub woes continue. Epub validates and uploads to other sites, but will not successfully pass through ITunes Producer. Returns following error code:
Error ITMS-3000 "line 58 column 29: element "data_file" incomplete; missing required element "checksum"
Unable to authenticate the package: Iron_Mines_Pass1_IB.itmsp
Any ideas?

Just did a little research. You must publish your book from iBooks Author if you have media files in it. That arror code means that there is a file type error. If you upload using iBooks Author then that code should go away.
Here is a link to another post that may help you:
https://discussions.apple.com/docs/DOC-3605

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EPub file that works elsewhere getting error in iTunes producer, error items-9000

I'm trying to upload an epub file to iBookstore with iTunes Producer. It's an epub file that's uploaded elsewhere with no problems. I am getting this error message ERROR ITMS-9000: "Unable to analyse: chap07.html" at Book (MZItmspBookPackage). Would appreciate any help.. thanks

Just did a little research. You must publish your book from iBooks Author if you have media files in it. That arror code means that there is a file type error. If you upload using iBooks Author then that code should go away.
Here is a link to another post that may help you:
https://discussions.apple.com/docs/DOC-3605

HT4137 error code:iTunes could not back up the iPhone "Karen's iPhone" because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up.

I am trying to use Itunes to move my data from my iphone 4s that was backed up on my Macbook Pro. I keep getting an error code backing up from ITunes to new Iphone 5s:iTunes could not back up the iPhone “Karen’s iPhone” because it is locked with a passcode. You must enter your passcode on the iPhone before it can be backed up. On the Iphone it keeps telling me to add another network. I have put our home network on the Iphone. When I put the passcode in the phone does not give me enough time to put my Apple ID password in and it shuts off. Help!
<Email Edited by Host>

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.

No error code, iTunes just won't open

ok...i'm doing this for a friend's computer so I may not know all the details, but here goes...
My friend has a Dell laptop that runs on Windows Vista. We have installed the latest version of iTunes on her computer but no it seems she is having problems with it.
It all began with getting the error code (-50) anytime she tried to purchase music from the iTunes store. I checked all the forums and it seemed most people got this message when they were trying to open the iTunes store, but she only got it when trying to purchase it. I checked the parental controls and nothing was checked so I wasn't sure what was wrong.
I thought maybe iTunes just needed a reboot, so I quit iTunes. No we can't get it open. Everytime we double click on iTunes nothing happens. No error message, nothing. It seems like it might open because we get the 'pinwheel', but then nothing happens.
Any suggestions?

I was having the same problem - this fixed it for me:
Remove iTunes Preference files
Some of the files that iTunes uses to store settings and preferences may be corrupt and cause issues. iTunes has two folders where preferences are saved. Move one of them to the desktop and test to see if the issue persists. If it does, move it back and remove the second folder. The location for the two preference folders are:
* C:\Documents and Settings\username\Application Data\Apple Computer\iTunes
* C:\Documents and Settings\username\Local Settings\Application Data\Apple Computer\iTunes
There's another thread with a link to a larger article; this is part of it.

Import Error on iTunes Producer

I have already uploaded succesfully two books on the iBooks platform, using iTunes Producer. However, I am having trouble uploading other titles. After my files pass all validation tools (Apple, Epubcheck and Flightcrew), my book is delivered. Then, by opening the Package History menu, I see an Import Error, with no apparent explanation, or error log I can send to apple. I have already checked for the obvious usual suspects (encoding, manifest, namespaces etc) but I cannot find something wrong. In addition, I have already used the Contact Us form in the iTunes Connect module, but there is no answer from Apple.
Anyone with a similar problem, or a possible solution ?
Best,
Nikos

Same error here.
First book being uploaded. Book was created using Sigil, assembled with Calibre, and tested with epubcheck and FlightCrew. After iTunes Producer delivers the file, in a few minutes I retrieve the package status and the message is "import error".
I would imagine that a text file with the reason for the import error would not be that difficult to produce. If it is failing, it probably is reaching a condition that is not allowed during import (a condition would be an IF-THEN-ELSE or a CASE statement). At that point the import process should log what happened and send to us so we could correct it.
In the mean time I entered a request on the Contact Us page and I will post here any replies I receive.

Help-Error message itunes producer

Can somebody help me please.
I'm trying to upload something and they're giving me the same error message.
I don't know what to do next... I'm exporting from indesign in epub.
Thanks for your help.

Use this forum: Delivery
...and try iTunes Producer Help and epub validation tools to confirm you're using the proper .epub format, etc.

How to solve import error with iTunes Producer?

Please help me out by telling me what is going wrong after I update my ibook with iTunes producer. The fetched statuses goes from internal transfer to import processing to import error. But I can't find out anywhere what is wrong......I'm getting crazy because as you can see I'm busy with it from febr, 16th .... And that is 9 days too long...
I have read a lot on the web and the forums but no one seems to have an answer. I have sent it to Apple, But no answer. Is there a server Meltdown?

The problem was indeed in the videos. Also Apple told me that by mail. This is what I finally did:
I duplicated my iBook version.(.iba file)
I removed all the video's
I saved that version (.iba file)
I saved that ibook (.ibooks file)
I opened the original iTunesProducer package of the book (.itmsp file)
I uploaded/delivered the file
I checked the status with the file - history option
and it said as latest status imported.
Now I'm putting the video files one by one back in the book and upload. And wait and see when it is going wrong. Up to now I have done 2 succesfull uploads with movies. So I guess the movies were the problem. To be followed....

TS3694 11222 error code itunes store

attempting to sign in to my itunes account from a Sony Viao 64 bit Windows 7 system
spent a few hours following the prescibed fixes (updated Windows, deleted and reinstalled itunes 64 bit, made sure I have my correct itunes account and login info)

attempting to sign in to my itunes account from a Sony Viao 64 bit Windows 7 system
spent a few hours following the prescibed fixes (updated Windows, deleted and reinstalled itunes 64 bit, made sure I have my correct itunes account and login info)

ITunes store error code -9810

While trying to update iTunes Match (I have about 40 songs "waiting") I get to step 3 and it appears to start uploading. Then, after awhile, I get a badge that says, "We could not complete your iTunes Store request. An unknown error occurred (-9810)." This has happened several times.
These 40 songs with "waiting" status were converted from low bit rates to AAC 128 bit. They were previously "ineligible" but are now "waiting."
Any ideas what is going on here?
Thanks.
JEauhomme

Some additional info: I downloaded 3 songs from my local library and dragged them in to iTunes. They were statused as "waiting." When I returned from walking the dog, they had been "matched", but the original 40 songs are still "waiting." However, no error code was produced. I'm puzzled!
I have to admit that, as a long-time Apple consumer, I am really underwhelmed by iTunes Match and iCloud. Music on my phone keeps getting interrupted or stops for no apparent reason. I've subscribed for a year, but unless things get better, I likely won't renew next year. I feel like my iTunes experience has taken a big step backwards.

ITunes Producer upload error

I've got a 41.2MB iBook I'm trying to upload using iTunes Producer. I've got a book, sample book, cover art and 5 screenshots. At the delivery screen, I get text at the top that says Validation Completed. I hit the deliver button, the barber pole starts and I get text saying validating metadata with the iTunes Store, validating assets with the iTunes Store, negotiating, validating assets with the iTunes Store, validating metadata with the iTunes Store, then I get an error, and when I send it to Apple I get this summary:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Rock/Music/iTunes Producer/Playlists/9780615628196.itmsp - Error Messages:
                    An error has occurred during the upload.
                    An exception has occurred: The operation timed out.
                    Transfer error.
                    An exception has occurred: The transport has been detected as having failed and has been aborted. Please try again.
                    An error occurred while uploading the files to Apple's remote server.
                    An error occurred while uploading the package 9780615628196.itmsp.
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9780615628196.itmsp
                    ERROR ITMS-9000: "java.lang.Error: Internal error: java.net.MalformedURLException: unknown protocol: bundle schema/20/rng/opf.rng" at Book (MZItmspBookPackage)
Two days ago I got this message from Apple:
Thank you for contacting iBookstore Publisher Support.
We appreciate your report of this error in iTunes Producer. Our team is aware of this issue and is currently working towards a resolution. You will be notified by email once it is resolved.
Thank you for your patience.
Then today, I got this from Apple:
The attached list of items did not upload successfully to the iTunes Store. If you still want to make these items available to customers, you will need to retry the uploads.
Regards,
The iTunes Store Team
I've read some stuff in the forums and I see a lot of problems with video but my book has none of that. It's text and a lot of aviaiton historical photos and artwork, with two gallery widgets. Nothing fancy.
Anybody have any advice? I'd change the book if I need to but I don't have a clue as to what's causing the problem...
Rocketman

I got a reply from iBookstore support that fixed me right up. My issue was not a JAVA issue. Here's what they sent:
You can make an update to your settings in iTunes Producer to avoid this issue.
1. Open iTunes Producer
2. From the iTunes Producer menu, open Preferences.
3. Click on the icon for Advanced settings at the right side of the screen.
4. Uncheck the box next to Signiant.
5. Close settings and reattempt your delivery.
You will be notified by email once Signiant is available again.
Once I did that, my book delivered on the first try. I'm fixed and thanks to Apple.
Rocketman

ITunes Produce delivery error ERROR ITMS-3000

Hi everyone,
I am going crazy trying to publish an e-book on the iBookstore, and I hope I can get some help here.
First some background info:
I am intending to publish a small collection of short stories written in Pages '09 and converted to .epub in a writing tool named Scrivener (where I can have each short story as a separate chapter, which I wouldn't be able to do - I think - if I just converted straight to .epub in Pages), through iTunes Producer.
I have previewed the file many times (in many versions) on my iPad and it works perfectly.
However, when I intend to deliver via iTunes Produce - after filling in all of the required fields of course - I receive this error message upon delivery:
1 package(s) were not uploaded because they had problems:
          /Users/willustav/Music/iTunes Producer/Playlists/9789198015713.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9789198015713.itmsp
                    ERROR ITMS-3000: "Line 48 column 27: element "audience" missing required attribute "scheme" at XPath /package/book/metadata/audience_info/audience"
                    ERROR ITMS-3000: "Line 48 column 38: element "audience" incomplete; expected element "range" or "value" at XPath /package/book/metadata/audience_info/audience"
Now, I cannot for the love of God understand what it means. I have tried to tweak the .epub conversion settings to be as plain as possible (in Scrivener) and I just can't make any sense of the "help" from Apple support, which just says:
[quote]
Why am I getting a delivery error in iTunes Producer?
Import errors can appear after a validated EPUB file and the required metadata have been delivered. An import error can be caused by the following:
Your EPUB contains files not listed in the manifest. This error is not generally caught by EPUBCheck. All files must be listed in the manifest, or there is no way to confirm that they are intended for distribution.
Your EPUB contains characters that are not UTF-8 or UTF-16. This is typically caused by including accented or other special characters in the EPUB. If they are not properly encoded, they will not appear as expected when the customer reads your book. iTunes Producer lists the exact files that have these issues in the delivery error report.
XHTML namespace is not properly declared in all HTML in your EPUB. This is a strict requirement for the EPUB standard. Check to ensure the proper namespace is declared in each HTML document. See the current spec at http://www.idpf.org/2007/ops/ops2.0/download/.
All date formats are not full and complete. There are strict requirements for dates listed in the EPUB OPF and NCX files. Check to see that they are complete and properly formatted.
Your filenames have spaces or encoded characters. If your EPUB has any spaces in filenames, be sure the spaces are properly encoded in the EPUB manifest by using "%20" in their place. Filenames may not contain periods (".") other than to separate the filename from its extension.
Note that even if your book package passes EPUBCheck, it might contain one or more of the errors above that prevent it from appearing in your iTunes Connect account. [/quote]
There are no periods of spaces in the filenames.
The only thing I can think of is that the text is in swedish, and perhaps the letters "å, ä, ö" can cause difficulties? But I fail to see why or how, if it works and shows perfectly on my iPad upon preview.
Any help would be greatly appreciated! Thanks!

I had the exact same problem but solved it. The solution lay in eliminating one unmanifested file within epub. In other words, I had listed a file in the opf manifest and also had it included in my folder as a jpg, but it was unused in the actual html file. This caused the epub to pass epub check but to fail apply validation.
Hope this helps,
Btr

ITunes Producer Error -- Rejecting my ePubCheck-approved file

I created a fixed-width ePub (approved thru ePubCheck). But when uploading through iTunes Producer I get this: "ERROR ITMS-9000: META-INF/container.xml in sample-photo-book-portrait.epub must contain one and only root file reference. at Book (MZItmspBookPackage)"
My container.xml seems fine:
Any ideas???? Honestly, I'm at a total loss here and am in desperate need of help!

I have the exact same error from iTunes Producer... my container also seems fine...
<?xml version="1.0" encoding="UTF-8"?>
<container version="1.0" xmlns="urn:oasis:names:tc:opendocument:xmlns:container">
   <rootfiles>
      <rootfile full-path="book.opf" media-type="application/oebps-package+xml"/>
   </rootfiles>
</container>

TS1424 I am trying to download an update for Aetna Mobile for iPhone and get an Apple error code (-50); what do I do?

What do I do when I try to download an iPhone update for Aetna Mobile and I get an Apple error code (-50)?

Hello ckii
If you are getting the Error (-50), the look at the troubleshooting steps outlined in the article below that specifically deals with that error code.
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583
Thanks for using Apple Support Communities.
Regards,
-Norm G.

ITunes Producer insisting I need an ISBN

I'm trying to deliver a new book and I can't get past an error in iTunes Producer saying "Missing required field: ISBN"
It's my understanding that ISBNs aren't required anymore. It is successfully assigning the book a Vendor ID.
I've tried deleting iTunes Producer and all it's preferences and reinstalling with the same result. Any ideas?

Might be time to contact Apple...
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

Fix for iTunes Producer error message? Fixing unallowable image names in iBA Gallery

In Gallery I had image names with unallowable characters, e.g. "photo name.jpg". I changed the name to "photoname.jpg" and re-added it in Inspector>Interaction>Gallery Media. It still appears as "photo name.jpg"??? Even in a new Gallery Widget?
I'm new here so please forgive me if I am violating any protocol. I would greatly appreciate any guidence in correcting my error.
Thanks!!!
Gene Yore
aka eeyore

Thank you vinnyvg!
While trying to respond to this iTunes Producer error message,
"ERROR ITMS-9000: "File given does not match type JPEG Image because of these validation issues: ; Error=com.apple.jingle.leghorn.fileformat.ValidationError@5fd2c84f[userString=This<mailto:Error=com.apple.jingle.leghorn.fileformat.ValidationError@5fd2c84f[userString=This> file does not start with a start of image marker.]" at Book (MZItmspBookPackage)
The delivery of your book ended in error because there are image files that do not match the file extension type. Make sure that all image files inside the book file end with one of the following: .jpg or .png and that the image file itself matches the file extension type."
I did have a few tif images which I converted to jpg.
But, I ran across this posting which suggested I had other problems with my naming convention.
https://discussions.apple.com/thread/4788489?start=0&tstart=0
which says
GeePeeGee
This solved my questionRe: Uploading error codes - does anyone speak their tongue?
Feb 15, 2013 9:33 PM (in response to GeePeeGee)
So, it turns out, the problem with these png-images is the NAME. There are no restrictions, to name your pictures, but when you intend to use them in iBooksAuthor, make sure, that there are no "wrong charakters" in the name. You may use a to z charakters, 1 to 0 numbers and "-" and "_". That's it.
The file "St. Giles.jpg" has
a) a ".", which is wrong and
b) an empty space, which is wrong too.
When you use screenshots, things are getting even worse "Bildschirmfoto 2013-02-08 um 08.02.  15.50.19".
So, if there are error codes as specified, you have to go through the document, click on each and every image and then check the filename. As you see below, you must activate the image itself to see the filename (in this case the filename is corrcect)."
eeyor

Error Codes: ITunes Producer

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