Error  Connection SBO 2007A PL 49 using Citrix MPX Version 4

Dear All,
I have some problem connection. We use Citrix for connection to SBO 2007A PL 49. When we through  Citrix Connection, the SBO Menu appears then show error message:Application has problem. Diagnostic file C:\Program FIles\SAP\SAP BUsiness One\Log\SAP Business One_20090907170137.dmp was created.
We use Citrix MPX Version 4 and  Windows Server 2000.
Please give me the solution ASAP. Because, the user can not do the transaction because of this.
Thank you for your kind attention.
Regards,
Fitri

Hi Fitri,
There are various reasons why the error happened.
You should create a support message to SAP and attach these 2 files:
1.  SAP Business One YYYY MM DD HH MM SS.DMP.
2.  SAP Business One YYYY MM DD HH MM SS_dyagnostic.TXT.
from the  :Program Files\SAP\SAP Business One\Log
Regards,
David

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