Error could not be updated an unknown error occurred (6) trying to update to ios 8.1.3
I'm having a problem while i started updating my wife's iphone to ios 8.1.3 from ios 7.1.1 by itunes it had showned up that error and i dont know what to do. On iphone screen the progress bar has stoped. Please help me what to do
error 1602 http://support.apple.com/kb/TS3694#error1602
Similar Messages
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When I attempt to upgrade an app in iTunes for windows, I get an error: "Could not purchase. An unknown error occurred (11111). There was an error in the iTunes Store. Please try again later"
I am running the latest iTunes 10.7.0.21 for Windows 7.
This error occurs if I try to either update the app or if I delete it and attempt to redownload.
I have an iPhone and an iPad. I am unable to update the apps or install the apps from within the App Store on iOS.
I do not have an AOL ID, as is a common issue with this type of error.
From what I can tell, my Apple ID account seems fine. I logged in, changed some information, and ensured my credit card is valid and updated.
I can download new apps just fine. I am unable to update or install apps I have purchased in the past.After 30 minutes this morning, no resolution. Then another tech support call this afternoon, 15 minutes in, was escalated to a Tier 2 (Senior) advisor. He said something similar to the above ("this is one of the strangest things I've seen"). He was chatted with iTunes guys and took all my info into the case and was escalating it over to engineering. Said they would be in touch.
So, no solution...yet.
Just to clarify:
iTunes on Windows7: trying to update an existing app, or re-download a prior app, gives the (11111) error. Downloading a new (free) app worked fine.
App Store on iPhone5, iOS 6.0.1: click on UPDATE, switches to INSTALLING...for a second, then switches back to UPDATE. No error message (and nothing in Diagnostic data).
App Store on iPad 3, iOS 6.0.1: same as iPhone 5.
Definitely account related.
I have cleared the store cache, signed out and back in, deleted the credit card data, and re-added, rebooting PC and iPhone...nothing works.
Will post if I hear anything back from Apple. -
New ipod touch 32gb. Can access iTune store.Can sample music selection. Completed latest update for ipod Can't make any purchases. Get error "could not complete your iTunes store request. An unknown error occured (-1202)". security SSL 3.0 & TSL 1.0 OK. Firewall enabled for iTunes. ???
laneymenion wrote:
Using Proxy: Yes
HTTP Proxy: 192.168.100.15:80
Change the Using Proxy to No
Have you allowed itunes and itunes helper in your security software firewall? -
Brand New iPod- Brand New Account- Could Not Sign In An Unknown Error Has Occurred
Just got home with a brand new iPod touch from the Apple Store. iOs 6.0.1
Set up a brand new Apple ID and iCloud account. Verfied and confirmed the account via email on the iPod. iPod has not been attached to a computer.
I am attempting to download some free apps from the App Store and I get the following error:
Could Not Sign In An unknown error has occurred.
I went into Settings/iTunes & App Store and attempted to enter my Apple ID and Password. I get the same error:
Could Not Sign In An unknown error has occurred.
I clicked on Forgot Apple ID or Password? I then select Enter Your Apple ID. I go through the Password Retrieval process in iForgot. I select Answer Security Questions. I verify my date of birth. I correctly answer my Security Question. I attempt to enter the same password I already have (in an attempt to eliminate the scenario where my password may have been mistyped). I get the following message:
The password specified has been used in the past year. Please select another.
Now I know that the password I have been entering in the App Store and in Settings is correct becasue I just set up the new account and have only had one password.
I cancel out and close the Safari iForgot window.
I go back to the App Store and attempt to login using my correct Apple ID and an intentionally mistyped password. I get the following message:
Your Apple ID or password is incorrect.
Now I know the Apple Store does indeed recognize my correct Apple ID/Password combo, otherwise I would get the same Unknown Error message.
I have attempted to force quit all apps, reboot, re-try and reboot ad nauseum, but to no avail.
So, someone at Apple, tell me, what the heck is going on? How do I proceed?I've just found the fix!!!!!! I downloaded itunes to my home PC and logged in using my newly created account, a message came up saying that i've not used this account yet with itunes and I need to confirm settings. It basically took me through my credit card information and personal details (strangely it wanted my title as a required field, yet on the ipad setup it didn't - maybe check this field is filled out in your account settings). Then it gave me a message saying I was ready to use the account. I logged into my ipad and all was good - literally did it 2 seconds after seeing the message on my PC. I hope this helps you also ;-)
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i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured
"This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
Taken directly from this article http://support.apple.com/kb/TS1275.
Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
- Greg -
After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?
Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
Get help with iOS update and restore errors
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, you can try different equipment:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
I got Software update for iOS 6.1 ..
After installation - Phone shows message to connect to iTune,
I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
I click on Restore iPhone - it gives error
The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
Not my phone is not working - Its dead - is show the screen - Connect to iTune.
Please help.
Thanks.Error 1 or -1
This may indicate a hardware issue with your device.
Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
If the errors persist on another computer, the device may need service. -
the iphone "iphone" could not be restored.An unknown error occurred(2003).
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
I am trying to restore software on my iPad which is connected to my PC with iTunes when i'm in recovery mode a warning comes up
"The iPad could not be restored an unknown error occurred (1604) This i have discovered probably a USB timing problem ?
I have followed all suggestions but still my iPad screen is locked with a iTunes logo and a USB cable beneath it, wish I had never bothered
to update it now. Any help would be appreciated. rgWhen I restart my iPad the connect to iTunes comes up and stays on until it shuts down again, I have read a report from Apple support suggesting I reinstall iTunes so I might try that again and also your suggestion which i shall also try, but thanks again - rg1547
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"the iphone could not be restored an unknown error occurred (2)"
Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
Any suggestions?When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
That will make a difference on Windows computers. After that, try and reconnect and restore. -
Could not be restored. an unknown error occurred (1669)
Dears,
Thank you in advance for your usual support as a community.
Here is my issue,
When I try to restore my iPhone 5 from a backup using iTunes, I get an error message 'could not be restored. an unknown error occurred (1669)’.
I tried Apple articles and everything fine with my mac.
please help me as I have been checking this issue for 5 days with no luck.
I am pretty sure that there is a solution for such an issue and for sure it does not make sense to through this device away with no solution.
Thank you again.The apple support articles doesn't mention anything about the MAC.
Is your iphone jailbroken? Per apple support page this is a hardware issue.
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
Check for outdated or modified software
Related errors: 1015, “The required resource can't be found.”You might see these error messages if any of these are true:
Your device has a beta version of iOS.
You're trying to install an earlier version of iOS (downgrading).
Your device has unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device to the latest version of iOS. -
TS3694 ipad could not be restored an unknown error occurred (3)
updated my ipad, it refused to come back on, tried restoring and am getting this message "ipad could not be restored an unknown error occurred (3)"
any help pleaseHello abanjoko,
I would be be concerned too if I was not able to restore my iPad. If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Best,
Sheila M. -
HT1414 iphone could not be restored an unknown error occurred 23
pleas help me repair my ip with erro iphone could not be restored an unknown error occurred 23
Try disabling any anti-virus software or firewalls and restore again. Copied from http://support.apple.com/kb/TS3694:
Error 20, 21, 23, 26, 28, 29, 34, 37
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service. -
HT1766 iphone could not be restored an unknown error occurred(4013)
iphone could not be restored an unknown error occurred(4013)
Hello there, alfyzeyjapple77.
The following Knowledge Base article provides some pertinent steps for troubleshooting your issue:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error4000
Particularly:
Error 4000, 4005, 4013, 4014, and 4016
After you perform each step, try to restore your device.
Restart your computer.
Disconnect all your USB devices from your computer and connect to another USB port.
Use a different USB cable.
Uninstall third-party security software.
Try restoring using an alternate computer.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
After I tried to update ios,
could not be restored, an unknown error occurred (6) - so I cannot use my iphone anymore... what shoud I do?http://lmgtfy.com/?q=iPhone+error+code+6
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