Error: Could not get markup. The cookie or session is invalid or ...

When I run the portlet getting the below error:
Error: Could not get markup. The cookie or session is invalid or there is a runtime exception.
I have gone through the log, it's processing the request.
Any help on this ...

first can you give us some idea about which product/component/platform/version are you working with. and how did you edit the 'portal prefs'.
thanks!

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