Error "Could not open [filename]...Please upgrade your plug-ins

A collegue send us an CS4 InDesign file and when I opened, it says this:
Error "Could not open [filename]. Please upgrade your plug-ins to their latest versions or upgrade to the latest of Adobe InDesign."
Any suggestion? I also have CS4 installed.

I see. Thanks for the help. I just confirmed with the sender of this file and it seems that she has CS5 installed. So, I can that you're right that it's a CS5 file.
Thanks, again.

Similar Messages

In CS4, "Cannot open file" "Please upgrade your plug-ins..."

Greetings,
I am using InDesign CS4 on a PC. I am trying to open an .indd file created by our marketing department. I don't know what version of InDesign they use nor whether they work on Macs or PCs.
When I double-click to open the file, I get a "Cannot Open File" popup box. The box reads "Cannot open docname.indd. Please upgrade your plug-ins to their latest versions, or upgrade to the latest version of Adobe InDesign." It then lists 18 different plugins:
ASSIGNMENTS.RPLN
TEXT.RPLN
SPREAD.RPLN
MASTER PAGE.RPLN
TEXT ATTRIBUTES.RPLN
.... and 13 more.
When I go to Help > Configure Plug-Ins, I can see that I do have all of these plug-ins. But apparently they are not the latest versions.
Anyone know how I can update these plugins? I have searched for them on the Adobe website, but no joy.
Thanks in advance.
Jen

It's a safe bet that they are working in CS5. The only way to get those plugins is to install CS5 on your machine.
You could ask your marketing department to export an IDML file from CS5, which you can open up in CS4, but it might fail horribly (and it's guaranteed to lay out incorrectly if they've used any tools in CS5 that aren't in CS4). If you rely on this workflow, by regularly using a document going back and forth between CS5 and CS4, chances are very, very good that it will fail at a critical moment. The only really safe thing to do here is to get everyone using the same version of InDesign.

Cannot open file "Please upgrade your plug-ins" message

I'm trying to open a CS3 InDesign file and all I get is this error message:
"cannot open "filename". Please upgrade your plug-ins to their latest version, or upgrade to the latest version of Indesign. " followed by a long, long, list of plug-ins.
I'm using InDesign CS3 5.0.4.682 on OSX 10.4.11

Indeed. It uses the same .indd extension as all the InDesign releases. Since you don't have CS4, the Finder thinks it is a CS3 document. But it isn't.
Dave

I have a mac, In"Design CS 5.5, a design gave me a file said it was CS 6, does not open in CS 5.5..Message says "Please upgrade your plug-ins to their latest versions, or upgrade to the latest version of Adobe InDesign." I think I need to buy upgrade fro

I have a mac, In"Design CS 5.5, a design gave me a file said it was CS 6, does not open in CS 5.5..Message says "Please upgrade your plug-ins to their latest versions, or upgrade to the latest version of Adobe InDesign." I think I need to buy upgrade from 5.5 to 6. I found one on NextTechDirect for $150 to download. they are not a scam according to "scamadvisor.com."
When I drag the InDesign file that that was supplied by another designer who said it was CS 6 onto my desktop it says CS 5.5. Is that because I only have CS 5.5?
Should I buy this
Adobe InDesign CS6 Upgrade from CS5.5 WIN/MAC [Download] from Next tech....it is obviosly higher on the adobe site and alot of other places?

No one is likely to recommend where you buy your software from other than Adobe in these forums... not so much because of support for Adobe, but mostly because of lack of support/knowledge of any third party vendors. I only know from experience that when you invest in bargain pricing you usually get what you pay for.

Can't open CS3 File - Please upgrade your plug-ins to their latest versions

I created a number of files many months ago with the same version of CS3 (3.01) that I have now on a Windows XP OS. I have not changed it in any way.
Now, when attrmpting to open one of the files I receive the following error message: Please upgrade your plug-ins to their latest versions or upgrade to the latest version of InDesign
I've searched the forum and found no postings by someone who cannot open files created by their own InDesign.
Your help would be appreciated.

Are you certain it's the same version? You'd need to have purchased new media for the PC.
What Bob has said is entirely accurate. Do you still have the Mac? I'm not sure exactly how to find the version on Mac, but I suspect that "get info" will return at least a version, if not the build. On the PC you can open ID and click the Help menu, then hold down the Ctrl key and click "About InDesign" to get a full information dialog.
If you can't confirm your version on the Mac, send me a private message and I'll give you an address where you can send one of the files as an attachment and I'll confirm the version for you.
Peter

Facetime error "Could not sign in. please check your network connectivity and try again

When I try to log in to Facetime on my iMac, it gives me the an error. "Could not sign in. please check your network connectivity and try again" I have already tried fixing the time and I dont have any firewall installed

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

InDesign CS5 - Cannot open File. Please upgrade your plug-ins to their latest version, or ....

InDesign CS5 - Impossible to open a lot of indd. file. You can see exactly what happen in the fallow screenshot. Updates and upgrades done.
What can I do for open those indd. ??? tx

what patch? i have to get a patch for each version THEY have? my editor sent me an indesign file from an older version also and could not open that.
after much searching, i did what some suggeted and bought SOXY software for $20, acting like a filter, and it worked great this weekend, not sure if the OTHERS will be able to RE-open the files but that's their business, i guess. i'm angry at adobe for not having a go-between for this. i've been advised to NOT go searching after the long list of plug-ins but if you know of a patch or update that will fix these i would be eternally grateful!
thanks!
lisa

Error: could not sign in please check your network connections facetime on macbook after lion update 10.8.4

Upgraded from Lion 10.7.4 to 10.8.4 and now I get these errors on Facetime and Messages - anyone know the fix?
network is fine -
apple id and password are correct -
added 8.8.8.8 and 8.8.8.4 to DNS -

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Back up all data, then take the steps suggested in this support article.
There are five steps in that article. Please take all of them. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 6
Reset the NVRAM.
Step 7
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 8
According to one anecdotal report, Flash Player may interfere with iMessage, though I don't know how and can't confirm. To test this theory, select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane. If this action solves the problem, please post your results.
Step 9
Reinstall OS X.
Step 10
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

Installation Error - Could not open key.............Please help

Still trying to install iTunes and QuickTime, but have an error,
Could not open key:
HKEY_LOCALMACHINE\Software\Classes\QuickTimePlayerApp\CLSID.
Verify that you have suffcient access to that key, or contact your support personnel.
Any help would be most welcome, as I am desperate to use my new Nano my wife just bought me for my Birthday. In plain English if you can.

+My next problem is, that whenever I plug my iPod Nano, 3rd Gen into my PC, it shuts down and reboots. Any ideas on this one?+
Do you also get that if you try playing a movie using QuickTime?
Are you getting any sort of blue screen when the PC shuts down? if so, what numerical and text codes are you getting with it? (ie 0x{zeros/letters/numbers} CAPSANDUNDERSCORES)
If the blue screen mentions a specific file, let us know what that is called too. (Exact spelling, please.)
Here's a reference on the sorts of things i'm asking about:
Troubleshooting Windows Stop Messages
If you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Startup and Recover" section's "Settings" button
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

Unable to activitate IMessage and Facetime - error message "Imessage activiatation could not sign in please check your network connection and try again

Unable to activiate Imessage and Facetime - error message: imessage activation could not sign in please check your network connection and try again

FaceTime, Game Center, Messages: Troubleshooting sign in issues

Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type...

I have a website that holds 23 different PDF's. They all download fine and open correctly when downloading from a Mac computer. They even download and open fine from a Mobile Phone. However my client is getting an error over and over again. I have tested it out and this is what I have come up with.
Error:
Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded)
I have resaved the PDF's to be compatible with Reader 6.
Works fine with
All Mac's using either Firefox, Chrome or Safari using Pro and Reader
iPhone downloads using iBook
PC's when downloading from Firefox viewing in Reader 9
PC's when downloading from IE 6.0 view on Reader 8
Error Message When
PC when downloading from IE 7 viewing on Reeder 9
PC when downloading from IE 8 viewing on Reader 9
Here goes the URL when the files resides.
Please help. I can not find a solution.

Hi i have solved the ie bug creating the pdf phisically, this is the code i use:
$hostname = "XXXXXX";
$database = "XXXXX";
$username = "XXXXX";
$password = "XXXXXX";
$db = mysql_pconnect($hostname, $username, $password) or trigger_error(mysql_error(),E_USER_ERROR);
mysql_select_db($database, $db);
$query_rs_docs = "SELECT * FROM doc WHERE doc_name='".$_GET['doc_name']."'";
$rs_docs = mysql_query($query_rs_docs, $db) or die(mysql_error());
$row_rs_docs = mysql_fetch_assoc($rs_docs);
$totalRows_rs_docs = mysql_num_rows($rs_docs);
$t_pdf = fopen("/path to doc folder/doc/".$row_rs_docs['doc_name'], "w+");
fwrite($t_pdf, $row_rs_docs['doc_file']);
fclose($t_pdf);
header('Location: http://www.portalesardegna.com/doc/'.$row_rs_docs['doc_name']);
the db table (doc_name must contain the .pdf extension):
CREATE TABLE IF NOT EXISTS `doc` (
`doc_ID` int(10) NOT NULL auto_increment,
`doc_name` varchar(255) NOT NULL,
`doc_file` longblob NOT NULL
PRIMARY KEY (`doc_ID`)
) ENGINE=MyISAM;
Message was edited by: Portale Sardegna

Gerring Error -"Could not open command file"

Hi All,
I'm using Business Object Data services XI 4.0 .When I executes the job it given an error -"Could not open command file "
so if anyone know the solution then please let me know.
Thanks
Rajeev kumar
SAP-BODI Developer

The -compat=4 (and the default -compat=5) compilation modes are not related to the compiler version. All compiler versions from 5.0 (1998) through 5.10 (2009) have these options. The C++ Migration Guide
[http://docs.sun.com/app/docs/doc/819-5266]
explains the differences in detail between -compat=4 and -compat=5, with examples of how to make old code compatible with standard C++.
There is no compiler version 7. Perhaps you are thinking of the Sun Studio release. There is a Sun Studio 7 (containing C++ 5.4), but it is End Of Life, no longer available for purchase, and is not supported on Solaris 10. The recent releases are these:
Sun Studio 11, C++ 5.8, supports Solaris 8, 9, 10
Sun Studio 12, C++ 5.9, supports Solaris 9, 10, Open Solaris, Linux
Sun Studio 12 update 1, C++ 5.10, supports Solaris 10, Open Solaris, Linux
(Sun Studio 12 update 1 should be released next week. Watch this forum for an announcement.)
Please run the command
CC -V
to find out your compiler version.
When compiling on Solaris, 32-bit compilation is the default. You don't get 64-bit compilation unless you ask for it, via the -xarch option on older compilers, or the -m64 option on current compilers.

ITunes 10.7 installation error: "Could Not Open Key," etc. & Privileges error

When attempting to download iTunes 10.7.0.021 (latest version for iOS 6 compatibility with my new iPhone5) I get the following error:
"Could not open key: UNKNOWN\Components\DA42BC89BF25F5BD0AF18C3B91A1EE8\7E577B2224C65CF4E801A9E52375 DB49."
This error pops up in the middle of my iTunes installation; After hitting okay, the installation proceeds and then another error message reading:
"Apple Mobile Devices Failed To Start. Please make sure you have sufficient privleges... etc."
I don't know what to do about both of these errors, so if you find a solution please e-mail me: [email protected]

try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above

The remote computer could not be found. please contact your helpdesk

RDS Farm set up as follows 3- RD Session Host/Web servers set up as network load balanced and 2-RD Connection broker servers set up as clustered servers. I access the RdWeb farm from the internet via VPN clientless. I can get into
RdWeb with no problems, however I have few clients that can connect to RdWeb portal but once they open any application icon the error gets displayed "the remote computer could not be found. please contact your helpdesk ". The client
pc is Windows 8 with IE11 and Windows 7 with IE 10. I could not find anything that related to some users that could not connect. Help!

Hi,
Firstly please provide some more information from your side.
1. Does the other user can able to work properly without any issue?
2. Did you install the RD gateway role to allow the external user to access the internal resource? If so, please help to make sure you configure the FQDN for the RD gateway, and the external users can resolve this name on the internet.
3. Can you telnet the RD host server (like telnet server name 3389) to check whether the RD host server is available for another server?
4. Did you try to temporarily disable all of firewall and anti-virus to test if this issue persists?
You can configure RD Web Access behavior on IIS manager as per below.
IIS Manager Console > Default Web Site > RDWeb > Pages > Application Settings > DefaultTSGateway > add the "FQDN of the Remote Desktop Gateway"
After finishing all above steps, please launch the RemoteApp again to see if the same issue still exists. For more information, you can refer beneath article.
Configure Remote Desktop Web Connection Behavior
Hope it helps!
Thanks.

"Adobe Reader could not open 'filename.pdf' because it either...

The full error message reads: "Abobe Reader could not open 'filename.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
I understand this is a common problem, but I have yet to see a clearly defined answer. I am running the latest update of Abobe Reader 9.3 on Windows 7. It didn't work on other updates either.
I received the file as an e-mail attachment, along with some other PDFs. All of them can be opened except this one. I tried forwarding the e-mail to other servers (i.e. Hotmail) and I couldn't open it there either.
I have tried opening it directly from the Adobe Reader program, latest version of IE, and latest version of Firefox. I have tried unchecking the "Display PDF in Browser" box under Edit > Preferences. I have tried changing the file name and adding ".pdf" to the end of it. Nothing works.
The file says "27 KB" which sounds a little low to me since this should be a fair-sized document, but doesn't read "0 KB" as others with this problem have noted.
Any help with this issue so this question can finally be resolved for the hundreds of people that have had this error message would be greatly appreciated.
Thanks.

brittnic2008 wrote:
Any help with this issue so this question can finally be resolved for the hundreds of people that have had this error message would be greatly appreciated.
Thanks.
There has been tons of help on this issue.
The official word is, ZIP the PDF's before emailing or post them to a website and email a link to them. Some email clients use encoding (Adobe can't do anything about that part) and when the file is decoded at the other end, it is corrupted. It can happen to some of them or all of them.

Error "Could not open [filename]...Please upgrade your plug-ins

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