Error could not retrieve the virtual desktop template details

Dear Sir&Madam
I have windows server 2012 R2 DataCenter and I installed Hyper-v , after that i create Template , then I make Preper Shutdown (in C:\windows\System32\SysPrep\SysPrep.exe) Run As Administrator, then choose Generalized , Then Shutdown ,when I make a collection
I got this error (error could not retrieve the virtual desktop template ) please is there any solution for this issue it is very Urgent !!!!!!!!!!!!
Best regards
Rawa Zangana

Hi,
Thank you for posting in Windows Server Forum.
From the error description it suspects that there is some configuration issue. Also agree with Jeremy, please check whether it has 1024 MB of memory. Then suggest you to recheck the steps with below link and then verify the result.
You can run the following command line:
Windows 7: %windir%\system32\sysprep\sysprep.exe /generalize /oobe /shutdown
Windows 8: %windir%\system32\sysprep\sysprep.exe /generalize /oobe /shutdown /mode:vm
Deploying VDI for RDS 2012 / 2012R2 – Part II – Publishing a Windows 7 Pooled Desktop
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support

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