Error: couldn't create user

hi,
i have installed EP on WAS 6.40.
when i am tring to create a user i am getting the error as : "Couldn't create User".
can someone guide me as to how to resolve this issue....
please reply fast...

Hi Uday,
Can you plz tell me the version?
Did you face any problems while installing Portal?
The reason why I asked you is that I recently installed SP12 and did not face any problem. was able to create users without any problems.
Cud you plz send me some screenshots. It wud help me solve your problem better.
You may email me on [email protected]
Awaiting Reply.
Warm Regards,
Ritu R Hunjan

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    Trying 3 160 120
    Trying 3 320 240
    Trying 3 640 480
    Trying 3 176 144
    Trying 3 352 288
    Trying 3 768 576
    Trying 4 160 120
    Trying 4 320 240
    Trying 4 640 480
    Trying 4 176 144
    Trying 4 352 288
    Trying 4 768 576
    Trying 5 160 120
    Trying 5 320 240
    Trying 5 640 480
    Trying 5 176 144
    Trying 5 352 288
    Trying 5 768 576
    Trying 6 160 120
    Trying 6 320 240
    Trying 6 640 480
    Trying 6 176 144
    Trying 6 352 288
    Trying 6 768 576
    Trying 7 160 120
    Trying 7 320 240
    Trying 7 640 480
    Trying 7 176 144
    Trying 7 352 288
    Trying 7 768 576
    Trying 8 160 120
    Trying 8 320 240
    Trying 8 640 480
    Trying 8 176 144
    Trying 8 352 288
    Trying 8 768 576
    Trying 9 160 120
    Trying 9 320 240
    Trying 9 640 480
    Trying 9 176 144
    Trying 9 352 288
    Trying 9 768 576
    Trying 10 160 120
    Trying 10 320 240
    Trying 10 640 480
    Trying 10 176 144
    Trying 10 352 288
    Trying 10 768 576
    Trying 11 160 120
    Trying 11 320 240
    Trying 11 640 480
    Trying 11 176 144
    Trying 11 352 288
    Trying 11 768 576
    Trying 12 160 120
    Trying 12 320 240
    Trying 12 640 480
    Trying 12 176 144
    Trying 12 352 288
    Trying 12 768 576
    Trying 13 160 120
    Trying 13 320 240
    Trying 13 640 480
    Trying 13 176 144
    Trying 13 352 288
    Trying 13 768 576
    Trying 14 160 120
    Trying 14 320 240
    Trying 14 640 480
    Trying 14 176 144
    Trying 14 352 288
    Trying 14 768 576
    Trying 15 160 120
    Trying 15 320 240
    Trying 15 640 480
    Trying 15 176 144
    Trying 15 352 288
    Trying 15 768 576
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    Trying 3 160 120
    Trying 3 320 240
    Trying 3 640 480
    Trying 3 176 144
    Trying 3 352 288
    Trying 3 768 576
    Trying 4 160 120
    Trying 4 320 240
    Trying 4 640 480
    Trying 4 176 144
    Trying 4 352 288
    Trying 4 768 576
    Trying 5 160 120
    Trying 5 320 240
    Trying 5 640 480
    Trying 5 176 144
    Trying 5 352 288
    Trying 5 768 576
    Trying 6 160 120
    Trying 6 320 240
    Trying 6 640 480
    Trying 6 176 144
    Trying 6 352 288
    Trying 6 768 576
    Trying 7 160 120
    Trying 7 320 240
    Trying 7 640 480
    Trying 7 176 144
    Trying 7 352 288
    Trying 7 768 576
    Trying 8 160 120
    Trying 8 320 240
    Trying 8 640 480
    Trying 8 176 144
    Trying 8 352 288
    Trying 8 768 576
    Trying 9 160 120
    Trying 9 320 240
    Trying 9 640 480
    Trying 9 176 144
    Trying 9 352 288
    Trying 9 768 576
    Trying 10 160 120
    Trying 10 320 240
    Trying 10 640 480
    Trying 10 176 144
    Trying 10 352 288
    Trying 10 768 576
    Trying 11 160 120
    Trying 11 320 240
    Trying 11 640 480
    Trying 11 176 144
    Trying 11 352 288
    Trying 11 768 576
    Trying 12 160 120
    Trying 12 320 240
    Trying 12 640 480
    Trying 12 176 144
    Trying 12 352 288
    Trying 12 768 576
    Trying 13 160 120
    Trying 13 320 240
    Trying 13 640 480
    Trying 13 176 144
    Trying 13 352 288
    Trying 13 768 576
    Trying 14 160 120
    Trying 14 320 240
    Trying 14 640 480
    Trying 14 176 144
    Trying 14 352 288
    Trying 14 768 576
    Trying 15 160 120
    Trying 15 320 240
    Trying 15 640 480
    Trying 15 176 144
    Trying 15 352 288
    Trying 15 768 576
    java.io.IOException: java.lang.ArrayIndexOutOfBoundsException: 0
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