Error creating comments in at report level

Hi Experts!
We are facing this problem when we try to create a comment on the report when it is running as a web application. On saving the document at the report level we get the error
'Cannot read content from IConnent instance. Error: You are not authorized to create a document'.
We are on Netweaver 2004s, SPS 09 BI 7.0. the steps we have already undertaken are:
1. Checked the service pack to be at SPS 09 (SAP Notes 947209)
2. Assigned Super_admin role access to user on the Public Documents folder in KM
3. Ensured that infoobject 0TCAKYFNM as well as other 0TCA* objects are all active.
But none of these have worked.
But, when we are trying to create and save comments at a value level (for a field value), they can be saved.
Please let us know if you know of any other solution to this problem. This is very urgent. Suitable reward points will be awarded.
Thanks
Sushmita

Did you check the box in the query designer to read documents?
Ravi Thothadri

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