Error creating Interent Service Request -
Hi,
System My sap erp 2005 SP 6
I am trying to cretae an internet service request with ITS templates. The ISR automatically generated a service Znnn for the ISR. I published Znnn service on the internal server. I created an entry in SICF transaction
When i try to run the service i get the following error
Error when processing your request
What has happened?
The URL http://aaaaaaaaa:8000/sap/bc/gui/sap/its/zovt/ was not called due to an error.
Note
The following error text was processed in the system HM1 : Template interpretation failed. Template does not exist.
The error occurred on the application server aaaaaa_HM1_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
SYSTEM-EXIT of program SAPLSMTR_NAVIGATION
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system HM1 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server nwd2erp1_HM1_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server nwd2erp1_HM1_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 002 -u: RJOGAM -l: E -s: HM1 -i: nwd2erp1_HM1_00 -w: 0 -d: 20070104 -t: 120042 -v: RABAX_STATE -e: ITS_TEMPLATE_NOT_FOUND
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
I have seen that the "webgui" service if activated an i am able to run the webgui ser vice.
I have seen certain posts, but most of them said to publish my service ad also cehck whether the webgui service is activated, the answer for both of which in my case is yes.
Please advice
regards
Sameer
in SICF for your service, set the GUI link to Y and click settings and add parameter ~generatedynpro = 1.
Now test the service this should work.
Regards
Raja
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... 86 more
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Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (25) Find Next [ from CodeEditor ] [ for ( VegaService.wsdl, VegaService.jpr, DMSVegaAdapter.jws ) ]
Performing action (56) Properties... [ from ProjectNavigatorWindow ] [ for ( VegaService, VegaService.jpr, DMSVegaAdapter.jws ) ]
oracle.jdevimpl.webservices.index:Jun 9, 2011 9:09:32 AM IndexFacade runQuery
INFO: Having to guess workspace
java.lang.NullPointerException
java.lang.NullPointerException
o.ji.webservices.wizard.jaxrpc.bottomup.SelectMethodsPanel.populateListImpl(SelectMethodsPanel.java:702)
o.ji.webservices.wizard.jaxrpc.bottomup.SelectMethodsPanel.access$600(SelectMethodsPanel.java:82)
o.ji.webservices.wizard.jaxrpc.bottomup.SelectMethodsPanel$4$1.run(SelectMethodsPanel.java:603)
j.a.event.InvocationEvent.dispatch(InvocationEvent.java:209)
j.a.EventQueue.dispatchEventImpl(EventQueue.java:642)
j.a.EventQueue.access$000(EventQueue.java:85)
j.a.EventQueue$1.run(EventQueue.java:603)
j.a.EventQueue$1.run(EventQueue.java:601)
j.security.AccessController.doPrivileged(Native Method)
j.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
j.a.EventQueue.dispatchEvent(EventQueue.java:612)
o.javatools.internal.ui.EventQueueWrapper._dispatchEvent(EventQueueWrapper.java:169)
o.javatools.internal.ui.EventQueueWrapper.dispatchEvent(EventQueueWrapper.java:151)
j.a.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
j.a.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
j.a.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:178)
j.a.Dialog$1.run(Dialog.java:1046)
j.a.Dialog$3.run(Dialog.java:1098)
j.security.AccessController.doPrivileged(Native Method)
j.a.Dialog.show(Dialog.java:1096)
j.a.Component.show(Component.java:1585)
j.a.Component.setVisible(Component.java:1537)
j.a.Window.setVisible(Window.java:842)
j.a.Dialog.setVisible(Dialog.java:986)
o.bali.ewt.dialog.JEWTDialog.runDialog(JEWTDialog.java:395)
o.bali.ewt.dialog.JEWTDialog.runDialog(JEWTDialog.java:356)
o.i.dialogs.WizardLauncher.runDialog(WizardLauncher.java:55)
o.i.panels.TDialogLauncher.showDialog(TDialogLauncher.java:225)
o.ji.webservices.wizard.jaxrpc.WebServicesEditor.showDialog(WebServicesEditor.java:313)
o.ji.webservices.WebServicesAddin.findAndInvokeWizard(WebServicesAddin.java:1672)
o.ji.webservices.WebServicesAddin.handleEvent(WebServicesAddin.java:870)
o.i.controller.IdeAction$ControllerDelegatingController.handleEvent(IdeAction.java:1469)
o.i.controller.IdeAction.performAction(IdeAction.java:662)
o.i.controller.IdeAction.actionPerformedImpl(IdeAction.java:1140)
o.i.controller.IdeAction.actionPerformed(IdeAction.java:617)
jx.s.AbstractButton.fireActionPerformed(AbstractButton.java:1995)
jx.s.AbstractButton$Handler.actionPerformed(AbstractButton.java:2318)
jx.s.DefaultButtonModel.fireActionPerformed(DefaultButtonModel.java:387)
jx.s.DefaultButtonModel.setPressed(DefaultButtonModel.java:242)
jx.s.AbstractButton.doClick(AbstractButton.java:357)
jx.s.plaf.basic.BasicMenuItemUI.doClick(BasicMenuItemUI.java:809)
jx.s.plaf.basic.BasicMenuItemUI$Handler.mouseReleased(BasicMenuItemUI.java:850)
j.a.Component.processMouseEvent(Component.java:6289)
jx.s.JComponent.processMouseEvent(JComponent.java:3267)
j.a.Component.processEvent(Component.java:6054)
j.a.Container.processEvent(Container.java:2041)
j.a.Component.dispatchEventImpl(Component.java:4652)
j.a.Container.dispatchEventImpl(Container.java:2099)
j.a.Component.dispatchEvent(Component.java:4482)
j.a.LightweightDispatcher.retargetMouseEvent(Container.java:4577)
j.a.LightweightDispatcher.processMouseEvent(Container.java:4238)
j.a.LightweightDispatcher.dispatchEvent(Container.java:4168)
j.a.Container.dispatchEventImpl(Container.java:2085)
j.a.Window.dispatchEventImpl(Window.java:2478)
j.a.Component.dispatchEvent(Component.java:4482)
j.a.EventQueue.dispatchEventImpl(EventQueue.java:644)
j.a.EventQueue.access$000(EventQueue.java:85)
j.a.EventQueue$1.run(EventQueue.java:603)
j.a.EventQueue$1.run(EventQueue.java:601)
j.security.AccessController.doPrivileged(Native Method)
j.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
j.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:98)
j.a.EventQueue$2.run(EventQueue.java:617)
j.a.EventQueue$2.run(EventQueue.java:615)
j.security.AccessController.doPrivileged(Native Method)
j.security.AccessControlContext$1.doIntersectionPrivilege(AccessControlContext.java:87)
j.a.EventQueue.dispatchEvent(EventQueue.java:614)
o.javatools.internal.ui.EventQueueWrapper._dispatchEvent(EventQueueWrapper.java:169)
o.javatools.internal.ui.EventQueueWrapper.dispatchEvent(EventQueueWrapper.java:151)
j.a.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
j.a.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
j.a.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
j.a.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
j.a.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
j.a.EventDispatchThread.run(EventDispatchThread.java:122)
Regards,
Bruno -
Error when submitting service request.
HI All,
When i am clicking submit button in charges for a particular service request number i am getting following errors.
1. Taxware Error: Unrecognized Jurisdiction location completetion code:
2. Error message frrom order management
3. Warehouse hold applied against line 1
4. Error in line: OE_ORDER_LINES_ALL 1170692: Error: Taxware Error:Unrecognized Jurisdiction location completion code.
what would be the reason for these errors.and how we can solve this problem.
plzz help me.
Thanks in advance.Hi,
Please review the following documents.
Note: 414783.1 - Taxware Error : Unrecognized Jurisdiction location completion code
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=414783.1
Note: 304212 - Taxware Error : Unrecognized Jurisdiction Location Completion Code
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=304212.1
Note: 394796.1 - Taxware Error: Unrecognized Jurisdiction Location Completion Code
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=394796.1
Regards,
Hussein -
Error when updating Service Request - 12.1.3
eBus 12.1.3 - DB 11.2.0.1 - RHEL 4.8
When updating a service request we receive the error as follows:
ORA-01438: value larger than specified precision allowed for this column in Package CS_ServiceRequest_PVT Procedure Update_ServiceRequest.
The notes input isn't all that long compared to ones in the past. If it is based on another field I can't identify which one it is.
I enabled a trace during the process and this was the section after the updated was attempted.
PARSE #125:c=1999,e=1131,p=0,cr=0,cu=0,mis=1,r=0,dep=1,og=1,plh=0,tim=1342466511527089
EXEC #125:c=5999,e=5829,p=0,cr=1,cu=1,mis=1,r=0,dep=1,og=1,plh=3977838810,tim=1342466511533163
ERROR #125:err=1438 tim=1342466511533218
STAT #125 id=1 cnt=0 pid=0 pos=1 obj=0 op='UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)'
STAT #125 id=2 cnt=1 pid=1 pos=1 obj=58779 op='TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)'
CLOSE #125:c=0,e=42,dep=1,type=0,tim=1342466511533719
=====================
PARSING IN CURSOR #124 len=37 dep=1 uid=175 oct=45 lid=175 tim=1342466511533847 hv=1888065881 ad='0' sqlid='aahpwzps8m6at'
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
END OF STMT
PARSE #124:c=0,e=30,p=0,cr=0,cu=0,mis=0,r=0,dep=1,og=0,plh=0,tim=1342466511533844
EXEC #124:c=1000,e=17838,p=0,cr=0,cu=4,mis=0,r=0,dep=1,og=0,plh=0,tim=1342466511551774
CLOSE #124:c=0,e=4,dep=1,type=3,tim=1342466511551833
CLOSE #122:c=0,e=4,dep=1,type=3,tim=1342466511551876
=====================
I have compiled the forms for JTF, CS, CSC
I also ran utlrp.sql to recompile invalid objects and still no luck.
No luck in metalink thus far. Where would the next logical place be to look for the cause of this error? ThanksIt appears to be attempting to update all the columns in the statement, I am not sure which ones have data vs which don't.
<****----------------------STATEMENT---------------------------------------****>
UPDATE CS_INCIDENTS_ALL_B SET INCIDENT_STATUS_ID = :B174 , INCIDENT_TYPE_ID =
:B173 , INCIDENT_URGENCY_ID = :B172 , INCIDENT_SEVERITY_ID = :B171 ,
INCIDENT_OWNER_ID = :B170 , RESOURCE_TYPE = :B169 , INVENTORY_ITEM_ID =
:B168 , CUSTOMER_ID = :B167 , ACCOUNT_ID = :B166 , CURRENT_SERIAL_NUMBER =
:B165 , EXPECTED_RESOLUTION_DATE = :B164 , ACTUAL_RESOLUTION_DATE = :B163 ,
CUSTOMER_PRODUCT_ID = :B162 , BILL_TO_SITE_USE_ID = :B161 ,
BILL_TO_CONTACT_ID = :B160 , SHIP_TO_SITE_USE_ID = :B159 ,
SHIP_TO_CONTACT_ID = :B158 , INSTALL_SITE_USE_ID = :B157 ,
INCIDENT_ATTRIBUTE_1 = :B156 , INCIDENT_ATTRIBUTE_2 = :B155 ,
INCIDENT_ATTRIBUTE_3 = :B154 , INCIDENT_ATTRIBUTE_4 = :B153 ,
INCIDENT_ATTRIBUTE_5 = :B152 , INCIDENT_ATTRIBUTE_6 = :B151 ,
INCIDENT_ATTRIBUTE_7 = :B150 , INCIDENT_ATTRIBUTE_8 = :B149 ,
INCIDENT_ATTRIBUTE_9 = :B148 , INCIDENT_ATTRIBUTE_10 = :B147 ,
INCIDENT_ATTRIBUTE_11 = :B146 , INCIDENT_ATTRIBUTE_12 = :B145 ,
INCIDENT_ATTRIBUTE_13 = :B144 , INCIDENT_ATTRIBUTE_14 = :B143 ,
INCIDENT_ATTRIBUTE_15 = :B142 , INCIDENT_CONTEXT = :B141 ,
EXTERNAL_ATTRIBUTE_1 = :B140 , EXTERNAL_ATTRIBUTE_2 = :B139 ,
EXTERNAL_ATTRIBUTE_3 = :B138 , EXTERNAL_ATTRIBUTE_4 = :B137 ,
EXTERNAL_ATTRIBUTE_5 = :B136 , EXTERNAL_ATTRIBUTE_6 = :B135 ,
EXTERNAL_ATTRIBUTE_7 = :B134 , EXTERNAL_ATTRIBUTE_8 = :B133 ,
EXTERNAL_ATTRIBUTE_9 = :B132 , EXTERNAL_ATTRIBUTE_10 = :B131 ,
EXTERNAL_ATTRIBUTE_11 = :B130 , EXTERNAL_ATTRIBUTE_12 = :B129 ,
EXTERNAL_ATTRIBUTE_13 = :B128 , EXTERNAL_ATTRIBUTE_14 = :B127 ,
EXTERNAL_ATTRIBUTE_15 = :B126 , EXTERNAL_CONTEXT = :B125 , RESOLUTION_CODE =
:B124 , PROBLEM_CODE = :B123 , ORIGINAL_ORDER_NUMBER = :B122 ,
PURCHASE_ORDER_NUM = :B121 , CLOSE_DATE = :B120 , PUBLISH_FLAG = :B119 ,
OBLIGATION_DATE = :B118 , QA_COLLECTION_ID = :B117 , CONTRACT_SERVICE_ID =
:B116 , CONTRACT_ID = :B115 , CONTRACT_NUMBER = :B114 , PROJECT_NUMBER =
:B113 , CUSTOMER_PO_NUMBER = :B112 , CUSTOMER_TICKET_NUMBER = :B111 ,
TIME_ZONE_ID = :B110 , TIME_DIFFERENCE = :B109 , PLATFORM_ID = :B108 ,
PLATFORM_VERSION = :B107 , PLATFORM_VERSION_ID = :B106 , DB_VERSION = :B105
, CP_COMPONENT_ID = :B104 , CP_COMPONENT_VERSION_ID = :B103 ,
CP_SUBCOMPONENT_ID = :B102 , CP_SUBCOMPONENT_VERSION_ID = :B101 ,
CP_REVISION_ID = :B100 , INV_ITEM_REVISION = :B99 , INV_COMPONENT_ID = :B98
, INV_COMPONENT_VERSION = :B97 , INV_SUBCOMPONENT_ID = :B96 ,
INV_SUBCOMPONENT_VERSION = :B95 , SITE_ID = :B94 , CUSTOMER_SITE_ID = :B93 ,
TERRITORY_ID = :B92 , CUST_PREF_LANG_ID = :B91 , COMM_PREF_CODE = :B90 ,
CUST_PREF_LANG_CODE = :B89 , LAST_UPDATE_CHANNEL = :B88 , TIER = :B87 ,
TIER_VERSION = :B86 , OPERATING_SYSTEM = :B85 , OPERATING_SYSTEM_VERSION =
:B84 , DATABASE = :B83 , CATEGORY_ID = :B82 , GROUP_TYPE = :B81 ,
OWNER_GROUP_ID = :B80 , GROUP_TERRITORY_ID = :B79 , OWNER_ASSIGNED_TIME =
:B78 , OWNER_ASSIGNED_FLAG = :B77 , UNASSIGNED_INDICATOR = :B76 ,
INV_PLATFORM_ORG_ID = :B75 , PRODUCT_REVISION = :B74 , COMPONENT_VERSION =
:B73 , SUBCOMPONENT_VERSION = :B72 , CATEGORY_SET_ID = :B71 ,
EXTERNAL_REFERENCE = :B70 , SYSTEM_ID = :B69 , ERROR_CODE = :B68 ,
INCIDENT_OCCURRED_DATE = :B67 , INCIDENT_RESOLVED_DATE = :B66 ,
INC_RESPONDED_BY_DATE = :B65 , INCIDENT_LOCATION_ID = :B64 ,
INCIDENT_ADDRESS = :B63 , INCIDENT_CITY = :B62 , INCIDENT_STATE = :B61 ,
INCIDENT_COUNTRY = :B60 , INCIDENT_PROVINCE = :B59 , INCIDENT_POSTAL_CODE =
:B58 , INCIDENT_COUNTY = :B57 , SR_CREATION_CHANNEL = :B56 , COVERAGE_TYPE =
:B55 , BILL_TO_ACCOUNT_ID = :B54 , SHIP_TO_ACCOUNT_ID = :B53 ,
CUSTOMER_PHONE_ID = :B52 , CUSTOMER_EMAIL_ID = :B51 ,
LAST_UPDATE_PROGRAM_CODE = :B50 , LAST_UPDATED_BY = :B49 ,
LAST_UPDATE_LOGIN = :B48 , LAST_UPDATE_DATE = :B47 , BILL_TO_PARTY_ID =
:B46 , SHIP_TO_PARTY_ID = :B45 , PROGRAM_ID = :B44 , PROGRAM_APPLICATION_ID
= :B43 , REQUEST_ID = :B42 , PROGRAM_LOGIN_ID = :B41 , BILL_TO_SITE_ID =
:B40 , SHIP_TO_SITE_ID = :B39 , STATUS_FLAG = :B38 , OBJECT_VERSION_NUMBER =
:B37 +1, INCIDENT_POINT_OF_INTEREST=:B36 , INCIDENT_CROSS_STREET=:B35 ,
INCIDENT_DIRECTION_QUALIFIER=:B34 , INCIDENT_DISTANCE_QUALIFIER=:B33 ,
INCIDENT_DISTANCE_QUAL_UOM =:B32 , INCIDENT_ADDRESS2 =:B31 ,
INCIDENT_ADDRESS3=:B30 , INCIDENT_ADDRESS4=:B29 , INCIDENT_ADDRESS_STYLE=
:B28 , INCIDENT_ADDR_LINES_PHONETIC =:B27 , INCIDENT_PO_BOX_NUMBER =:B26 ,
INCIDENT_HOUSE_NUMBER =:B25 , INCIDENT_STREET_SUFFIX =:B24 ,
INCIDENT_STREET =:B23 , INCIDENT_STREET_NUMBER =:B22 , INCIDENT_FLOOR=:B21 ,
INCIDENT_SUITE =:B20 , INCIDENT_POSTAL_PLUS4_CODE =:B19 ,
INCIDENT_POSITION =:B18 , INCIDENT_LOCATION_DIRECTIONS=:B17 ,
INCIDENT_LOCATION_DESCRIPTION =:B16 , INSTALL_SITE_ID =:B15 ,
INV_ORGANIZATION_ID= :B14 , OWNING_DEPARTMENT_ID = :B13 ,
INCIDENT_LOCATION_TYPE = :B12 , INCIDENT_LAST_MODIFIED_DATE = SYSDATE,
MAINT_ORGANIZATION_ID = :B11 , INSTRUMENT_PAYMENT_USE_ID = :B10 ,
SLA_DATE_1 = :B9 , SLA_DATE_2 = :B8 , SLA_DATE_3 = :B7 , SLA_DATE_4 = :B6 ,
SLA_DATE_5 = :B5 , SLA_DATE_6 = :B4 , SLA_DURATION_1 = :B3 , SLA_DURATION_2
= :B2
WHERE
ROWID = :B1
<****----------------------END STATEMENT---------------------------------------****>
After that statement this is what the tkprof generated reports shows
<****------------------------------------TKPROF-----------------------------------------****>
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.00 0 1 1 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.00 0 1 1 0
Misses in library cache during parse: 1
Misses in library cache during execute: 1
Optimizer mode: ALL_ROWS
Parsing user id: 175 (recursive depth: 1)
Rows Row Source Operation
0 UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)
1 TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)
SQL ID: aahpwzps8m6at
Plan Hash: 0
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.01 0 0 4 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.01 0 0 4 0
Misses in library cache during parse: 0
0 UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)
1 TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)
SQL ID: aahpwzps8m6at
Plan Hash: 0
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.01 0 0 4 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.01 0 0 4 0
Misses in library cache during parse: 0
Parsing user id: 175 (recursive depth: 1)
<****------------------------------------END TKPROF-----------------------------------------****> -
How to create a Service Request with Oracle SOA 11g
Hi,
I work with a company that is a Diamond level partner to Oracle. In one of our project with SOA 11.1.1.5 we are facing some random product issues.After much thought, we decided to contact oracle support and raise a service request and report the problem to them so that they can help us in the resolution for the same.
Can someone please let me know the process of creating a Oracle Service Request for the same. Thanks in advance.
Regards,
Sridhar.Hi,
The link is https://support.oracle.com , you will have to request Oracle to link your user with your company support account.
Cheers,
Vlad -
How to create a Service request using Exchange connector in SCSM 2012
HI ,
I am able to create Incident request using exchange connector.Could you please let me know that how can i create Service request using Exchange connector 3.0.
Thanks in advance.Hi,
Select a service request's template for new work items on the last wizard's page.
Cheers,
Marat
Site: www.scutils.com Twitter:
LinkedIn:
Graveyard: -
Error creating web service reference
I am getting an error below when creating a web service reference from apex 4.2. Any idea on how to resolve it.
•The WSDL document could not be understood by the rendering engine. Click Create Web Service Reference Manually to continue creating a reference for this serviceI have just read that " APEX does not support multiple binding web services currently" at http://oraclebizint.wordpress.com/category/apex/
..still reading it. though the post is dated back in 2008, I wonder why this functionality wasn't added to Apex. -
Outbound E-Mail when creating a Service Request
Hi.
I am trying to set up a scenario where an outbound notification email is sent out when a Service Request is created. I have created the email FORM in WEB UI but was wondering how to trigger the email sending process (I am looking for the best practice).
A possible option could be to create an action that is triggered when the Service Request is saved but does the standard action work with a "email form" created from WEB UI (as far as I know it works with SMARTFORM) or do i have to code the whole logic myself:
-Get the template.
-Convert it to html.
-Populate data.
-Build email body and so on and finally send email and attach it to the Service Request.
I wonder if there is standard functionality for this.
Any help is highly appreciated.
Best regards.Hi,
If you are on CRM 7.0 sending e-mail when service request is saved is a standard functionality. Use Rule policy with Intent Driven Interaction context.
1. Create New policy and add your Business Role at the header.
2. Add IC Events 'OrderSaved' at the header.
3. Create Rule as follows:
Condition - If Current Event Equals Order was saved
Action - Send Out-Going E-Mail Using Mail Form
E-Mail Subject 'xxxxx'
Sender's E-Mail Adress 'email id'
Mail Form 'ZMailform'
Note:1. Make sure that your mail form has the attribute service request tracking text is inserted.You can see the service request tracking text attribute when you create the mail form in the Attribute Context 'ERMS
2. Make sure that your service manager profile has the your IDI policy assigned.
3. Your CRM 7.0 is on SP04 or above.
Let me know if you have more queries.
Rgds,
Shridhar
Edited by: Shridhar Deshpande on Jun 10, 2010 6:38 AM
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