Error Creative Cloud

why in my creative cloud, in the "Apps" section there's written "download error" ???

We can't know. You have not provided any system information or other useful technical details.
Mylenium

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*FIX?* Adobe Application Manager - Download Error (Creative Cloud)

So I just started the subscription for the Creative Cloud and I downloaded the Adobe Application Manager, which seemed to have installed fine, and when I go into my creative cloud and click download, under for example photoshop, I get Download Error - Contact Customer Support in my AAM (Adobe Application Manager). I have tried many things that people in the forums have suggested from turing off my firewalls, to uninstalled and restarting my computer, I downloaded the most up to date AAM. Any other suggestions? I just got my subscription literally moments ago so I am a little bummed I can't access any of my new software.
I am using a Mac, if that makes any different. Hope someone can help.
Also, when I go to open up the AAM without clicking download for a adobe product the same Download Error pops up.
*So I may have fixed the problem accidentally, I downloaded a trial of photoshop. When I downloaded the photoshop trial it allowed me to use my subscription for my creative cloud. It also had me download the Adobe Download Assistant. I think the Adobe Download Assistant was the thing I was missing, now my AAM seems to let me download the rest of the programs I need. Hope this helps anybody else.*

TGarcia if you are on a managed network then please work with your I.T. department to ensure that the Adobe Application Manager/PDApp.exe has proper access to the Internet.
If you are on a non-managed network then please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

Unknown Server Error – Creative Cloud – cannot log in

Hi there,
I'm unable to sign in to creative cloud due to an 'Unknown Server Error'.
Is anyone else getting this?
I've tried resetting my password to no avail though.
I'm able to log in fine on the Creative Cloud site but I can't use the creative cloud app on my desktop.
I've tried logging in a couple of times and I've tried to restart my machine as well.
I've turned off anti-virus scanning just in case, but I can't get it to work.
I've already installed the CC software on to my work machine with no errors like this.
John

I cant even see a adobe file there? Users\ {User Name} \AppData\Local\
All files are viewable!
I have uninstalled all adobe programmes and reinstalled CC programme, but still get the server error and cant see the adobe file in anywhere to delete or rename OOBE file.
What do I try now??
OK I found the solution - go to bed and look in morning. I had to choose diffrent users as creative cload was not installed in default user.
THANKS

Installation error - Creative Cloud error code 50

I have purchased InDesign and am unable to install because I keep getting errors during installation. One of the errors is Creative Cloud error code 50. How can I install InDesign without the Creative Cloud? How can I install InDesign?

Hi candyheart83,
Please follow Error "Failed to Install" Creative Cloud Desktop application to troubleshoot the issue.
You can also go through this thread Re: Error code 50 .
Thanks,
Saurabh Rai

Creative Cloud - error Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

Hi, I'm receiving the above error when trying to update Creative Cloud.
Thanks Tania

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
800-833-6687 (US daytime only 5AM-7PM PST, Monday-Friday).

Error: Creative Cloud desktop failed to update.(Error code: 2) Contact Customer Support

I can't seem to contact customer support. I'm sent in circles on the web site.
What do I need to do to update creative cloud?@

Hi There,
Kindly refer: Error "Failed to Install" Creative Cloud Desktop application
Thanks,
Atul Saini

Unknown server error - creative cloud login

For the past week I have got the following message when trying to log into creative cloud: 'unknown server error. Sign in is currently unavailable. We are unable to access your account. Please try again later.' I am able to access my adobe account via the website but can not download any updates without creative cloud login working. Please help.

Which operating system do you have?
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
Delete the opm.db file.
Launch Creative Cloud.

Payment error - Creative Cloud subscription

There has apparently been a payment error and my subscription has been cancelled by Adobe. I would still like to subscripe and use the creative cloud. How do I resolve this issue?
Kirsty

Do you have more information on the payment error? Did you receive an email or are you seeing this on your Adobe account page? Please email me at [email protected] and we will ge the issue resolved.

Payment error - Creative Cloud Renewal Subscription

It's been over a week now, and twice customer service has not been able to help me with this issue.
My first monthly payment of my renewal subscription hasn't gone through. It keeps saying Payment error. Last month was fine and there is more then an enough on my credit card to pay for this month. So what is going on?
It's a Prepaid credit card and it worked for the passed months.

Hi Cobaltfox,
Please clear your browser cache or try a different browser, such as Chrome, and then sign in to your Creative Cloud account to update the information. (http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscript ion-troubleshooting-creative-cloud.html)
In case you are still facing issue, it is best to contact Adobe support http://www.adobe.com/company/contact.html,
Please request for getting connected to the authorised Team which deals with Credit Card updation as we have a dedicated support for Billing issues.
Regards,
Rajshree

Payment Error - Creative Cloud

I get an payment error in connection with one of my employees. How do we proceed to fix this?

We are now going on 8th day where 2 out of 6 frontend employees cannot access Creative Cloud.
This is unacceptable. We have been in contact with Adobe support daily, no answer just escallations.
We have a case with Volume licensing Case : 0213249067
also Technical case: 185659959
They do not get back to us.
Our payment details have been updated and verified, we have been changed for the 4 team members but not all 6.
2 of our emplyees cannot work.
8th day in a row.
Embarrassing.

Download Error Creative Cloud

apps won't show up, no downloads or updates are available. It suggests to contact customer support.

Are you on a managed network or is this a home network? If it is a home network please try the steps listed in Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
you may also want to try an alternate Internet connection.
Regards
Rajshree
Update Failed

Renew Subscription Error Creative Cloud

I keep getting the "Renew Your Subscription" page when starting any of my adobe products. I updated my billing information and when I click "Try Again," I'm told my subscription is now active. I tried waiting the 15 minutes, rebooted my computer. This is seriously impacting my day. Does anyone know how to fix this?
Waited on hold for over 20 minutes. No Answer.
Chat function on the site is not working.
Please help!

Thank you so much Rajshree.I hope that tomorrow i'll have my account validated or i'll loose one client...and money obviously. What i don't understand is why
none have replied to my threads exept Beverley Grey, and why the 30 days grace period doesn't work anymore. I think that there is another problem here.
Sometimes my payment goes wrong, but i have the 30 day period, so no issues. The real problem is to remain an entire day unproductive,without any help from Adobe and incapable to do anything. This is terrible normally, but is painful if you are on a deadline. I'm only one person, but tomorrow i've to go to my client and probably, if the issue is not resolved, i've to look into his eyes and i have to say "Sorry...but Adobe softwares have stopped to work yesterday and i've been not able to do your changes in time". This is a problem that never will happen in a subscription program, it means that Adobe's client doesn't mean nothing. Sorry for the bad english and for my vent, but today i've loose two years of my life. Conference call with client, with my associate, and a lot of shouting.If the issue will be resolved tomorrow morning, i've to work like a mad to end the work. My suggestion is to rethink completely on how this CC works. I've read too many threads with people affected by this issue. And 1 or 3 or 10 or 100 or 200 people doesn't means nothing. This problem may be restricted to someone, but it will never happen.
Thank you again for your effort,
Roberto

Creative Cloud App Screen Download error

I continue to get the exclamation point in a triangle and it asks me to uninstall and then download it again. Needless to say I've don't his about five times and I keep getting the same error. PLEASE HELP!!

Hi BCBROOKS,
Kindly refer the below mentioned links.
Creative Cloud - Download error - stubborn error
Creative Cloud "Download Error" message
Thanks,
Atul Saini

Creative Cloud for Mac shows "Download Error" under apps tab

Does anyone else know how to fix this? Clicking the reload button doesn't do anything.

Hi zachrattner,
Please refer to the following thread to resolve the download error:
Creative Cloud "Download Error" message
Regards,
Sheena

Adobe Creative Cloud crashes immediately on launch, won't run on a new iMac 5K / Yosemite.

Adobe Creative Cloud installer (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app) crashes immediately on launch, so I can't install CC on a new iMac 5K running Yosemite. Launching the app to fetch the rest of the CC programs crashes, saying "Creative Cloud quit unexpectedly."
I have an old CS3 Photoshop install, a newish Lightroom install, and now I need to install Premiere from my work Adobe ID. I think this may be the crux of the problem. If the CC Cleaner app worked as advertised, I could wipe the old Photoshop install and just use the new CC Photoshop and everything would be cool, but the CC Cleaner doesn't work. It looks like it works, but the problem persists. In fact, Adobe support told me via twitter that Adobe's installer basically doesn't work on migrated Macs (new Macs where old data has been set up from backups). They called it an OS conflict, but I pointed out that everything else works, so it's pretty much Adobe's conflict.
It seems like a permissions issue, and Adobe thinks it's a permissions issue blocking the ACC applet, yet I've repaired HD permissions and did Disk Repair, run Adobe's CC Cleaner multiple times, attempted to install CC in another admin account on the machine, attempted to install CC from Root, and repeated all this after reinstalling OS X via rebooting with Cmd+R, always end with the same result: Creative Cloud quit unexpectedly.
They also suggested I install on a clean disk, one that hasn't been migrated. To do that, I supposed I have to bring it back to Apple, since I have neither a Yosemite install disc, nor a drive to put one in.
I found an article called "CC applications close immediately after launch" but this tip doesn't work because Creative Cloud applet is the app I can't launch.
https://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html
They sound like they're trying to help, but the responses sound like utter BS, and, like the support website, i'm going around in circles. I'm sure I'm not the only person who's had this problem, right? RIGHT?? I'm sure the answer is buried here someplace...
Thanks in advance!

There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

Error Creative Cloud

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