Error detected by Export DLL, when trying to export to excel

Hi All
We are having an issue that has occured recently where some of our user's are unable to export to excel. They were working ok.
The crystal viewer was originally designed using Framework 1.1 (vs.net 2003) and we have applied the hotfix to the user's pc called:
crnet11win_en.exe
Which fixed the issue originally, by upgrading the ExportModeller.dll to 9.1.1.528.
However in this case, even after running the patch, the user's pc is still unable to export to "excel", works ok for PDF and WORD, just not excel.
Tested the report on 2 other pc's and the report is able to export to excel.
Just not on that user's pc, is anyone able to give advice of what could be stopping the user from running the report.
The user is on Windows XP SP3, but we been informed that other user's with XP SP3 are able to export to excel with no problem.
Thanks in advance for any help or advice that you can give.
Regards
Chris
Edited by: CMThompson on Feb 22, 2010 11:52 AM

Thanks Ludek
We found the issue after doing control tests, here.
We found that our crystal viewer, developed in .NET 2003, does not work with XP SP3, even with the fix crnet11win_en.exe.
Our control test, was:
Ran report with XP SP2, exported ok
Upgraded pc to XP SP3, then ran report again, Report failed to export, with error message as described.
Had a crystal viewer set for  using .NET 2005 files, but not yet ready for deployment to users, tested and was able to export to excel using .NET 2005 with XP SP3.
The issue seems to relate to exportmodeller.dll, which was the issue in the past when XP was upgraded and stopped the export function from working before.

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