ERROR: DF024: Unable to preserve original file at "/Applications/Adobe/AdobePatchFiles/

Anybody know how to resolve this update fail error message
Have tried uninstalling and reinstalling photoshop cc 2014, but same error?
Thanks

Ok resolved this by renaming the files and trying the update again, which seems to have succeeded.

Similar Messages

How do I fix this error: DF024: Unable to preserve original file at ... Error 32 The process cannot access the file because it is being used by another process.(Seq 1352). ?

I am installing creative the cloud Illustrator desktop app on a machine with windows 7 64 bit running in a domain environment. The download starts and takes about runs for a bout 10 minutes and then stops with the error: DF024: Unable to preserve original file at "C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\AdobeLinguistic.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1352)
I am logged in as a network administrator and there are no other apps except a web browser (Chrome) running. There are no other users logged into the machine.
How can I see what other process is using the needed file so that I can fix it?
Thanks

MelissaB34 it looks like you already are reviewing your installation log files but you can find more information at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. From the error you have posted it appears that your current User account is either unable to update C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\AdobeLinguistic.dll or does not have sufficient file permissions to do so. Since you mentioned you are on a domain please ensure that you are working with your I.T. department and have correct access to this directory.
You may want to also consider logging in under a local administrator account to see if you face the same difficulties. This would help you determine if you are facing a file corruption issue or file permission issue.

Unable to install any adobe products ERROR DF024 unable to preserve original file

Hi,
I was unable to install anything of adobe. When I install creative suit and update Photoshop I got this error.
I tried everything. Nothing worked. So I did a cleansweep of Adobe and restart. I tried installing a try version of Adobe Photo shop, but that will also not install....
How can I solve this? Thanks
Here is the error
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 5 error(s)
----------- Payload: AdobeColorCommonSetCMYK CC 5.0.0.0 {C4196275-B11A-40A1-8727-3C145C8F7D95} -----------
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 21)
----------- Payload: AdobeColorCommonSetRGB CC 5.0.0.0 {C8DEBB29-3EB0-4B97-B652-4DE482B111BC} -----------
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 11)
----------- Payload: AdobeColorPhotoshop CC 5.0.0.0 {5C5D62C9-91C6-415E-857E-9130C0F52C66} -----------
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 3)
----------- Payload: AdobeColorVideoProfilesCS CC 5.0.0.0 {CE9B1B00-0421-4701-9698-1C14646D6D94} -----------
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 5)
----------- Payload: Adobe Photoshop CC 2014 Core 15.0.0.0 {7C25E7A0-A0A1-4B87-BB30-BF0FBDC37878} -----------
ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" (Seq 6617)

I tried most of that, it is not a rights issue. The log is clear about the reason for failure, but adobe has no support on these...
The strange thing is that
This folder or file does not exist. /Library/ColorSync/Profiles/Profiles
So could that be the issue?
Here the failed installs....
DW050: - Adobe Photoshop CC 2014 Dutch Language Pack_AdobePhotoshop15-nl_NL: Install failed
03/26/15 16:58:04:017 | [WARN] | | OOBE | DE | | | | 13900 | DW050: - AdobeColorPhotoshop CC: Install failed
03/26/15 16:58:04:017 | [WARN] | | OOBE | DE | | | | 13900 | DW050: - Adobe Photoshop CC 2014 Core: Failed due to Language Pack installation failure
03/26/15 16:58:04:017 | [WARN] | | OOBE | DE | | | | 13900 | DW050: - AdobeColorCommonSetCMYK CC: Install failed
03/26/15 16:58:04:017 | [WARN] | | OOBE | DE | | | | 13900 | DW050: - AdobeColorCommonSetRGB CC: Install failed
03/26/15 16:58:04:017 | [WARN] | | OOBE | DE | | | | 13900 | DW050: - AdobeColorVideoProfilesCS CC: Install failed

I'm receiving this error code every time I try to download Illustrator from iCloud.ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Recommended" (Seq 22)

ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Recommended" (Seq 22)

Lalahart please see Error DF024 installing Creative Cloud products | Mac which discusses this error.

ERROR: DF024: Unable to preserve original file at "/Library/Fonts/MyriadWebPro-Bold.ttf" (Seq 8681)

Anyone else have this problem and can help me out?

Hi scrwildcat,
This may be due to corrupt/incorrect permissions to the alias "/Library/Fonts/MyriadWebpro-Bold.ttf".
Give 'Read & Write' permission to the 'Profiles' alias "/Library/Fonts" and retry installation.
Regards,
Rave

I get an error message saying that the original file could not be located on about half the songs in my library. Not all but half.

I'm unable to play approx. half the songs in my library. I get an error message saying that the original file could not be located. I am asked if I want to locate the file, I click locate and get a screen with a list of confusing looking files and nothing seems to solve the problem. As is probably apparent by now I am not particularly computer literate. I don't understand why this problem occurs on only half my library.

This "original file cannot be found" thing happens if the file is no longer where iTunes expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, or that the drive it lives on has had a change of drive letter. It is also possible that iTunes has changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout,or vice-versa, and so is looking in slightly the wrong place.
Select a track with an exclamation mark, use Ctrl-I to get info, then cancel when asked to try to locate the track. Look on the summary tab for the location that iTunes thinks the file should be. Now take a look around your hard drive(s). Hopefully you can locate the track in question. If a section of your library has simply been moved, or a drive letter has changed, it should be possible to reverse the actions.
Alternatively, as long as you can find a location holding the missing files, then you should be able to use my FindTracks script to reconnect them to iTunes .
tt2

Keep getting archive errors. "ERROR: E_FILE unable to find md file: /Volume....

We have a Final Cut Server setup where after two weeks assets will automatically be archived to tape. Every so often I am getting error messages that state something similar to the following:
Job 404117 Archiving 214452_upload.mov needs attention. Please login and troubleshoot.
The error that occurred was:
"ERROR: E_FILE Unable to find md file: /Volumes/xsan/MEDIA/devices/video.bundle/3dd/00000000000203dd_md No such file or directory"
Naturally I will look at the directory path and will not see the file. When I search for that particular asset it will show up as online, but the "original media" is grayed out. Then there will be an exclamation point over the file cabinet (which says the file is online). So the media is missing. When I look at the log of the file, there will also be an email that was sent out to the creator saying that the file was ready for editing.
Any thoughts are greatly appreciated.
Eddie

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

OraRRP Error with "Unable to copy data file;Error code 2, check disk space"

Hi,
Some users get this message -"Unable to copy data file;Error code 2, check disk space" when run report with orarrp, but most users do not get it.
I check free space at both server and client side, they are very sufficient.
I also checked directory exists for REPORTXX_TMP variable.
My user call reports via URL (rwservlet) and it occur for all reports.
How I can solve this problem?
Thanks in advance.
Tawatchai R.

Hi,
have the same problem now. One user has temporarily problems to download .rrpa files via URL (rwservlet) request. Error code: -"Unable to copy data file;Error code 2, check disk space". Did you get a solution??
Thanks in advance. Axel

When i drag and drop an image on my site. it gives the following error. "Unable to access local files due to browser security settings. To overcome this, follo"

I am using the firefox version 17 and when i drag and drop an image on my website. It gives me the following error.
Unable to access local files due to browser security settings. To overcome this, follow these steps: (1) Enter "about:config" in the URL field; (2) Right click and select New->Boolean; (3) Enter "signed.applets.codebase_principal_support" (without the quotes) as a new preference name; (4) Click OK and try loading the file again. Or go to the homepage for a link to the tutorial on how to do it.
I have completed the above steps and it is still showing the same error message. Any help would be highly appreciated.
Thanks.

Thanks kumars ,
I have a specific drag and drop area on our website. This works fine for all earlier releases of Firefox after these security settings
"(1) Enter "about:config" in the URL field; (2) Right click and select New->Boolean; (3) Enter "signed.applets.codebase_principal_support" (without the quotes) as a new preference name; (4) Click OK and try loading the file again."
Bust these settings not work for me in Firefox 17.
Yes the drag and drop functionality is java script based and i am not using any script blocker addons.

Indesign CC packaging process fails with the error message "Unable to copy necessary file(s)"

When I try to package a file with a lot of links, the Indesign CC packaging process fails with the error message "Unable to copy necessary file(s)". I am able to make a PDF of the same file, but when packaking the process fails every time. The app does not crash, just gives an error message. What gives?
(I'm using a MacBook Pro Retina Display with 16 GB RAM, running OS 10.9 and all CC 9.1 updated with the latest patches).

@John – that's really strange… the thing with the file names depending on the file type. That could eleminate Mavericks a bit from the equation and put the weight more on InDesign CC.
Provided:
1. You give it a go with InDesign CS6 v8.0.2 and tests are showing it will work fine in this regard.
2. The same composite characters are present in both file types, the ai files and the PhotoShop ones. On a Mac OSX characters for files and folders can consist of "composite" components:
ü for example is a two component one: the u and the two dots above the u. On a machine with MS Windows, this is not the case…
InDesign CC was programmed from scratch for a 64 bit architecture. So it could be a severe bug in InDesign CC.
Maybe other readers in this forum could test for these cases…
Uwe

Output Designer 5.7 Errors - Error 1804 Unable to open configuration file

Hi...Receiving error messages on accessing newly installed Output Designer 5.7. Installed on new Win7 laptop.
Error # 5903 - You must select a Printer before saving.
Error # 1804 - Unable to open configuration file "....\Config\PDF.ICF"
The last error, Error # 1804, closes out the application. File does not exist within the path. Tried uninstalling and reinstalling with the same result.
Any help would be greatly appreciated!
Thanks,
Elena.

Hi Elena
This is most likely caused by missing admin rights on Win 7. I have seen this problem within my company.
When installing Adobe Output Designer it will be placed in %ProgramFiles% which is your C:\Program Files folder.
In subfolder C:\Program Files\Adobe\Output Designer 5.7\Config there are many configuration files that controls your printer drivers (Presentment targets). Dependent on what user type you are in Win 7 you might not have write access to files in this folder. When you cannot write to this folder you cannot make changes to your printer drivers or install new ones and you are pretty much stuck.
Solution: Create folder C:\MyPrograms and install Adobe Output Designer here.
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LOAD ALIAS ERROR - 1002000 - Unable to Open Ascii File

LOAD ALIAS ERROR - 1002000 - Unable to Open Ascii File
Edited by: sj0609 on Nov 23, 2011 11:18 AM

Just off the top of my head, have you tried doubling up the backslashes?
I have had problems getting an ASO alternate alias table loaded from MaxL at all (back in v9) but I didn't get the same error you do.

Itunes seems to be unable to locate original file to play songs. Songs are in the itunes media file and playable direct from file. Preferences/advance file location is correct. Some files are playing and others aren't with no obvious pattern.

Itunes is unable to locate original file when attempting to play music. Songs are in the itunes media file and playable direct from there. Preferences/Advanced file location pointer is correct. Some songs play but most don't. I did move files around a bit in an attempt to share music with another account on same computor, however this did not work so have returned file to original location. Please help, I am way outside my feild in this one. Ta.

I have solved the problem. i think when I moved the media file back out of public to my account, I put it back into the wrong place and ended up with a media file inside a media file, inside another media file!! So I moved it again and fixed!! Now I just need to work out why i can't share with another account user of same computor.

Unable to create a file in Application Server using OPEN DATASET stattement.

I am unable to create a file in Application Server using the following statement.
OPEN DATASET filename FOR OUTPUT
IN TEXT MODE ENCODING DEFAULT
MESSAGE msg.
The message I'm getting is "Permission Denied". I have checked authorisation using SU53 which says "The last authorization check was successful". Please help.

You can use following code to capture the error.
TRY.
      OPEN DATASET filename FOR OUTPUT IN BINARY MODE MESSAGE V_MSG.
      CATCH CX_ROOT
      INTO EXCEPTION.
      CALL METHOD O_EXCEPTION ->IF_MESSAGE~GET_TEXT
        RECEIVING
        RESULT = V_MSG.
      MESSAGE v_msg
      TYPE 'E'.
ENDTRY.
You can capture error in v_msg.
Following are the exceptions for the same:
Exceptions
Catchable Exceptions
CX_SY_FILE_OPEN
Cause: The file is already open.
Runtime Error: DATASET_REOPEN
CX_SY_CODEPAGE_CONVERTER_INIT
Cause: The desired conversion is not supported. (Due to specification of invalid code page or of language not supported in the conversion, with SET LOCALE LANGUAGE.)
Runtime Error: CONVT_CODEPAGE_INIT
CX_SY_CONVERSION_CODEPAGE
Cause: Internal error in the conversion.
Runtime Error: CONVT_CODEPAGE
CX_SY_FILE_AUTHORITY
Cause: No authorization for access to file
Runtime Error: OPEN_DATASET_NO_AUTHORITY
Cause: Authorization for access to this file is missing in OPEN DATASET with addition FILTER.
Runtime Error: OPEN_PIPE_NO_AUTHORITY
CX_SY_PIPES_NOT_SUPPORTED
Cause: The operating system does not support pipes.
Runtime Error: DATASET_NO_PIPE
CX_SY_TOO_MANY_FILES
Cause: Maximum number of open files exceeded.
Runtime Error: DATASET_TOO_MANY_FILES   Non-Catchable Exceptions
Cause: An attempt was made to open a pipe that is already open.
Runtime Error: DATASET_PIPE_POSITION
Hope that will help you.
Please reward if useful.

I am unable to open PDF files or run adobe flash when its needed I have downloaded it several times and tried updating it.

I am unable to open PDF files or run adobe flash when its needed I have downloaded it several times and tried updating it. NEED HELP

Adobe Acrobat NPAPI Plug-in, Version 11.0.04
Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04 — from file “AdobePDFViewerNPAPI.plugin”.
application/pdf
Acrobat Portable Document Format
pdf
application/vnd.adobe.pdf
Acrobat Portable Document Format (Interim)
pdf
application/vnd.adobe.pdfxml
Acrobat XML Portable Document Format
pdfxml
application/vnd.adobe.x-mars
Acrobat XML Portable Document Format (Interim)
mars
application/vnd.adobe.xdp+xml
XML Data Package
xdp
application/vnd.adobe.xfd+xml
FormFlow99 Data File
xfd
application/vnd.adobe.xfdf
Acrobat Forms Data Format in XML
xfdf
application/vnd.fdf
Acrobat Forms Data Format
fdf
doubleTwist Web Plugin
doubleTwist Web Plugin — from file “doubleTwistWebPlugin.bundle”.
application/x-vnd-doubletwist
doubleTwist Web Plugin
Java Applet Plug-in
Displays Java applet content, or a placeholder if Java is not installed. — from file “JavaAppletPlugin.plugin”.
application/x-java-applet
Basic Java Applets
javaapplet
application/x-java-applet;deploy=10.25.2
Java applet
application/x-java-applet;javafx=2.2.25
Java applet
application/x-java-applet;jpi-version=1.7.0_25
Java applet
application/x-java-applet;version=1.1
Java applet
application/x-java-applet;version=1.1.1
Java applet
application/x-java-applet;version=1.1.2
Java applet
application/x-java-applet;version=1.1.3
Java applet
application/x-java-applet;version=1.2
Java applet
application/x-java-applet;version=1.2.1
Java applet
application/x-java-applet;version=1.2.2
Java applet
application/x-java-applet;version=1.3
Java applet
application/x-java-applet;version=1.3.1
Java applet
application/x-java-applet;version=1.4
Java applet
application/x-java-applet;version=1.4.1
Java applet
application/x-java-applet;version=1.4.2
Java applet
application/x-java-applet;version=1.5
Java applet
application/x-java-applet;version=1.6
Java applet
application/x-java-applet;version=1.7
Java applet
application/x-java-vm
Java applet
application/x-java-vm-npruntime
Java applet
QuickTime Plug-in 7.7.1
The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site. — from file “QuickTime Plugin.plugin”.
application/sdp
SDP stream descriptor
sdp
application/x-mpeg
AMC media
amc
application/x-rtsp
RTSP stream descriptor
rtsp,rts
application/x-sdp
SDP stream descriptor
sdp
audio/3gpp
3GPP media
3gp,3gpp
audio/3gpp2
3GPP2 media
3g2,3gp2
audio/aac
AAC audio
aac,adts
audio/ac3
AC3 audio
ac3
audio/aiff
AIFF audio
aiff,aif,aifc,cdda
audio/amr
AMR audio
amr
audio/basic
uLaw/AU audio
au,snd,ulw
audio/mid
MIDI
mid,midi,smf,kar
audio/midi
MIDI
mid,midi,smf,kar
audio/mp3
MP3 audio
mp3,swa
audio/mp4
MPEG-4 media
mp4
audio/mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/mpeg3
MP3 audio
mp3,swa
audio/vnd.qcelp
QUALCOMM PureVoice audio
qcp,qcp
audio/wav
WAVE audio
wav,bwf
audio/x-aac
AAC audio
aac,adts
audio/x-ac3
AC3 audio
ac3
audio/x-aiff
AIFF audio
aiff,aif,aifc,cdda
audio/x-caf
CAF audio
caf
audio/x-gsm
GSM audio
gsm
audio/x-m4a
AAC audio
m4a
audio/x-m4b
AAC audio book
m4b
audio/x-m4p
AAC audio (protected)
m4p
audio/x-midi
MIDI
mid,midi,smf,kar
audio/x-mp3
MP3 audio
mp3,swa
audio/x-mpeg
MPEG audio
mpeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a,mp3,swa
audio/x-mpeg3
MP3 audio
mp3,swa
audio/x-wav
WAVE audio
wav,bwf
image/jp2
JPEG2000 image
jp2
image/jpeg2000
JPEG2000 image
jp2
image/jpeg2000-image
JPEG2000 image
jp2
image/pict
PICT image
pict,pic,pct
image/png
PNG image
png
image/tiff
TIFF image
tif,tiff
image/x-bmp
BMP image
bmp,dib
image/x-jpeg2000-image
JPEG2000 image
jp2
image/x-macpaint
MacPaint image
pntg,pnt,mac
image/x-pict
PICT image
pict,pic,pct
image/x-png
PNG image
png
image/x-quicktime
QuickTime image
qtif,qti
image/x-sgi
SGI image
sgi,rgb
image/x-targa
TGA image
targa,tga
image/x-tiff
TIFF image
tif,tiff
video/3gpp
3GPP media
3gp,3gpp
video/3gpp2
3GPP2 media
3g2,3gp2
video/avi
Video For Windows (AVI)
avi,vfw
video/flc
AutoDesk Animator (FLC)
flc,fli,cel
video/mp4
MPEG-4 media
mp4
video/mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/msvideo
Video For Windows (AVI)
avi,vfw
video/quicktime
QuickTime Movie
mov,qt,mqv
video/sd-video
SD video
sdv
video/x-m4v
Video (protected)
m4v
video/x-mpeg
MPEG media
mpeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
video/x-msvideo
Video For Windows (AVI)
avi,vfw
SharePoint Browser Plug-in
Microsoft Office for Mac SharePoint Browser Plug-in — from file “SharePointBrowserPlugin.plugin”.
application/x-sharepoint
Microsoft Office for Mac SharePoint Browser Plug-in
Shockwave Flash
Shockwave Flash 11.9 r900 — from file “Flash Player.plugin”.
application/futuresplash
FutureSplash Player
spl
application/x-shockwave-flash
Shockwave Flash
swf
Silverlight Plug-In
5.1.20913.0 — from file “Silverlight.plugin”.
application/x-silverlight

ERROR: DF024: Unable to preserve original file at "/Applications/Adobe/AdobePatchFiles/

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