Error Distilling .PS in Acrobat X

We are continuing to get errors to what I assume is importing/converting images. The complete log is desrcibe below. I see common errors when I was googling the issue but I could not find a resolution. Any addtional information would be greatly appreciated.
Processing prologue.ps...
Done processing prologue.ps.
%%[ ProductName: Distiller ]%%
%%[ Error: invalidfileaccess; OffendingCommand: file ]%%
Stack:
(w)
(XSFT2200006.img)
/Fout
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Are you able to select and/or search on the text that fails to redact? it's possible that this isn't really text but an image (or scan) of the text. The Search & Remove Text feature can only work on information that is actual text. If it is a scan or image, you can run the Recognize Text command so that the Redaction tool finds the text..

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Date: Sat, 10 Apr 2010 13:03:28 -0600
From: [email protected]
To: [email protected]
Subject: Acrobat Error - need help! - Acrobat 9 Pro
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Región format: Colombia
Enviado desde mi iPad
El 4/02/2014, a las 2:44, "Anki(AG)" <[email protected]> escribió:
Re: Error saving file to Acrobat.com in ipad
created by Anki(AG) in Adobe Reader for iOS - View the full discussion
Hi,
Could you please let us know the "Region Format" of your device?
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Adobe Reader Mobile Team
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